Norcal Spotted and BS Thread

Your right!

 

**You're

 

That's what she said

 

I couldn't resist I get excited when I see an error like that because I make them all the time

 

Its true I was there

 

I'll add another to the whole vendor debate - Matt at MCM FAB in Vegas hooked me up on my suspension

 

There are two types, but both yellow. Greaseable and non-greasable. These are for first gen however.

My point isn't to haggle over the different bushing types, but that fact that I ordered, and paid for, a different, more expensive part number than they shipped.

Upside (if you can call it that), they immediately shipped the correct part and rather than return the incorrect type to them, they said keep it (mainly because it wasn't worth the return shipping cost to them). Pretty sure I gave them to the guy who bought my truck, along with other similar spares.

 

Ive ordered most of my suspension stuff from wheelers. Dan is very helpful. Their prices are right, no tax and sometimes they run specials, like free shipping on icon coilovers (thats how i got mine). Just an overall great vendor, in my opinion.

 

Damn you Blake @tacomgee. See what you started. Its similiar to watching porn. Once you start, you gotta finish.
Too bad I can't just skip to the end with this shit.

 

Top left is my thang.

 

Lol. Need to get the tops ones for myself. I like

 

Where'd you find my middle school class photo

 

I gave it to him

 

Jakes on you, I was that big in the 3rd grade. Pervert

 

jake is on me and he is 22 and says I'm not a pervert

 

Attached are PM’s back and forth from Andrew. We did not sale him on anything, he the made the choice on his own. We do not sale anyone on any one particular brand, we simply try to assist the best we can in the decision making process based on the information provided to us. Most people will go with the Bilstein kits because of the price point even though they may not provide all of the performance and capabilities they are looking for. It is a compromise. The price list and link both included our Icon products as well, along with many other brands.

PM Sent to Andrew…

Good afternoon Lee_533:

I was tagged in your thread so I thought I would pop in and see if there is anything that I can assist you with.

There are several ways to lift your truck. Most of it comes down to what you use your truck for, which brand or style of suspension you prefer, and what your budget is. I have included a link to our kits page so you can check out some of your options along with pricing. Keep in mind we can modify our kits or custom build you a kit to fit your specific needs.

http://www.headstrongoffroad.com/store/c113/Tacoma_16__Complete_Kits.html

We are running our Inventory reduction Event: https://www.tacomaworld.com/threads/hs-inventory-reduction-and-labor-day-event.441050/

If you would like to PM me your e-mail address I can shoot a price list over to you so you can at least check it out.

We also have some pictures of lifted 2016's on our FB page if you want some visual aids.

Please let me know if there is anything else that I can assist you with.

Thank you so much.

The assembly was done correctly and what Andrew is implying is not possible based on the shocks internal design, specifically the piston. Also the nut could not be torqued down properly without preventing the shaft from rotating. We would be happy to expand on this if needed.

The owner contacted Goobersbro directly because there were improper assumptions being spewed on the forum along with him speaking for us in regards to Bilstien’s warranty. All of which were unfounded and inaccurate. Posts like this can hurt a company’s reputation so based on what was said we felt the need to PM him to clarify our stance and the actual happenings. We never said anything about “trash talking” we just didn’t understand his involvement. He didn’t buy from us nor was he completely aware of the conversations that took place.

Here was our response from Andrews e-mail he sent, we have still not heard back from him:


Andrew,

I understand your frustration and we are here to help in any way that we can. Unfortunately there is no way that we would have been able to tell that the shock was faulty before it was cycled. I have never seen a failure like this before but I can say I have seen failures from every brand of suspension we sell. This is just sometimes the nature of the beast. Toyota, itself, has had failures and recalls associated with faulty or less-then-par components. All I can really say is that we are here to help and we will do what we can to make it right. We do have replacement boots for the SPC arms so we can gladly ship out a set of those to you. Bilstein, along with many other manufacturers do not cover any other products damaged during a failure so I don’t think they will do much to cover the boots. With that being said, you are more than welcome to contact Bilstein directly to voice your frustrations. We do what we can, as a retailer, to help with the warranty process but beyond that it is really their responsibility, as the manufacturer of the product.

Please let me know if there is anything else that I can assist you with.

Thank you so much.


I don’t really think that this would constitute as a “very long denial e-mail that says there’s nothing they can do.” We are offering to do what we can.


What I don’t think is taken at all into consideration here is

A). We are the retailer. We offer a wide variety of products all of which at one point or another have seen failures. This is very common in life in general. We do what we can to help our customers out when there is a failure but in the end it is the manufacturer’s responsibility and up to their discretion on how to handle things. If for some reason the end user experiences a failure they go back to the retailer and we work with the manufacturer to warranty the product. Many many many manufacturers will not cover shipping, cost of installation, alignments, or other products damaged as a result of the failure. As a retailer our hands are nearly tied. We work to warranty the product but if there are grievances, that would be something that the end use would have to take up with the manufacturer directly. Again we are not the ones who are responsible for product failures nor do we make the big bucks to be able to cover such expenses. Truly, on a set of Bilsteins we don’t even make a $10 profit.

B). We do what we can for our customers. We go through all of their options but ultimately it is up to them to decide what are the best products for them. I have literally had people call me and say “tell me what to buy.” I take the information that they provide and help them narrow down their options but I don’t make their decisions for them. We offer all things to all people and I don’t care one way or another if they buy the cheapest thing we sell or the most expensive. I want them to get what makes them happy, accommodates their needs, and fits within their budget.

C). Last and most importantly. As soon as the issue was brought to our attention we did everything within our power to make it right. We offered Andrew to return the entire coilover unit to us so we could assemble the new shocks and coils together for him free of charge. When that wasn’t going to work with his time frame I immediately sent him out new Bilsteins at ZERO profit. I actually ate all of the taxes which came $15 (again I only make around $10 off of the Bilsteins) so I actually took a $5 hit on them. But I was glad to do what I could. I made sure he had them in time for the weekend when he planned on doing the work. I gave him the information to return the damaged Bilstein to me and told him once we had it back and were able to go through the warranty process he would receive a refund for the shock. Then when he said he had a damaged boot I said we would ship that out to him, again free of charge, another $16 out of pocket which I am happy to cover to help him out. I can’t pay for his alignments, his time, or the heartache he has gone through, however I have offered to do what I can, and anything more could be taken up with the manufacturer directly.

Take all of this as you want but I feel as if there should be full transparency on our end at least and that anyone reading this thread should know the whole story.

 

Painting my new skid plates today.

#kingofrunnyspraypaint