K & N intake question

Hey guys,

I'm new around here and had a quick question. I bought a K and N intake for my 2014 tacoma. I did the install on Saturday and the truck would start and then shut off. I did some research on here and some people seemed to have the same problem with a lot of people saying the maf sensor was to blame. Long story short, I had to return my truck to stock to go to work today and when I called them I said I'd rather get a refund than deal with their troubleshooting process. The lady said sure. Smash the tube, filter, and heat shield and send her pictures and they'd send me a full refund. What?! Lol. Isn't that strangest policy you've ever heard?

 

Strange procedure.... i bought one to test intake temps..... then sold it asap... zero issues tho.