Icon waaa waaaa waaaaa

Yet another problem with icon coilovers... I PM'd and messaged icon vehicle dynamics directly on their website on Monday (2/6) and still haven't heard a response. Their website states they will be in touch "shortly" (within 24 hrs). Now I can't drive my truck to work tomorrow, so my nice enough co-worker will be giving me a ride to and from (and hell maybe even to Corona - from SD - ) so I can get a new top hat directly from icon because apparently customer service isn't something they stand behind. I have both King and Icon shocks on my truck and can tell you the build quality is better with King. If you are debating on King or Icon...stick with Kings; they won't leave you stranded! And this didn't happen from jumping - just some spirited off road driving!

 

Did you order the kings?

 

Did the top bolts back out, even if it cracked the 2 bolts should have still held it in place.

 

Well I'm about to pull the trigger on the Kings but I want to see what icon can do to help out a customer.

 

The rear bolt either sheared or fell out when my coilucket bent!

 

I noticed this happened on Monday and drove to work all week (30 miles round trip) with 2 shock top hats bolt that weren't even holding the shock in place - the top hat was cracked and I didn't want to pull the c/o until the weekend.

 

You have pictures of when it happened?

Id expect icon to send you a new top hat but who knows with it being icon, I wouldn't hold my breath on a email response

 

That's the thing! I have like 4 of my other TW home boys who were there when I "think" I cracked the top hat/bent the coil bucket but not really sure. I then drove 400 miles back to San Diego and was driving around since until my buddy noticed my coil bucket was bent. The only "Offroad" I did since thanksgiving was drive on a fire road and drive down some dirt roads in the desert very briefly. I didn't want to pull the shock because I gotta work M-F and have no other way to get to work other than co workers.

 

@anthony250f

 

My not so happy coil bucket! 3rd bolt is gone in the pic too

 

Be in touch shortly!

 

@icon_rep hasnt been on TW since Sept 2016.

Try calling.

 

And they apparently haven't checked their website either since sept 2016

 

Mebbe.

 

spirited off road driving, huh?

 

Is that what you call it?

 

A little dirt road bumpety bump!?

 

@tyfoon11 we talking about shocks not fat chicks and spare tires this time

 

Even worse. Not sure who answers the phone, but whoever it is, is a douche.

 

come to the dark side....


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