ICON LEAKING RESI, WARNING, NOTCHING, BS AND F**KS GIVEN

Our 56503R's can be installed without notching and many have done so without any issue but after discovering that some customers had this issue, an extremely small percentage in comparison to how many were sold, we wanting to come up with a solution that would account for the "creative liberty" in the resi placement and prevent it from happening in the future.

Our original instructions stated " Orient the reservoir mounting bracket on frame rail, allow for enough hose slack for the shock to cycle." but again, after discovering that some encountered this issue we wanted to make the process more "foolproof" -for lack of a better word.

 

I don't disagree with that idea. I think if we were to see this being a continued issue even after the revised instructions we'd take the additional step to ensure that our products were being installed properly.

 

Thanks for engaging on this topic and shedding some light on the process.

 

That would require people to read. If people can't read the install directions out of the box, what makes you think they'll read a tag attached to a hose?

 

Only if the customer doesn't want their warranty. Still doesn't change the fact that you advertise the kit as "100% bolt on" with no cutting, yet the kit requires cutting. It's plain as day that you guys advertised this kit falsely. Whether it's bc of a crappy design or crappy resi placement, you still put out false information to customers, then void their warranty when they abide by that info. It would be better to just admit your wrong doing and make it right instead trying to justify your false info due to an error by the consumers.

 

He's a rep.

He isn't Icon.

He doesn't need to admit anything, he's here voluntarily to field questions.

Jesus fuck.

 

Having been in manufacturing for Mtn Bike components people including mechanics didn't read instructions. With that they would f$ck up the install and botch the product from the beginning. We had to put red tags/warning stickers to attempt to stop the issue. It does work because they have to remove them but of course not all the time.

That kind of thing also costs $$$$ so there is always push back with that.

 

The way I read this is instead of redesigning the shock you changed the instructions because you were sick of dealing with warranty claims. Instead of instructions and tags on the hoses and other ways to back out of a warranty why don't you just make it fit? These just sound like cheap alternatives to back out of a warranty for an issue you know exists. New instructions are not an attempt to make the highest quality product

 

Representative means exactly that, they represent ICON, so for this purpose he is ICON

 

Like I said, if they work for you that's great I just have had different experiences. Icons and kings use the same race technology. They mostly all do, too some degree, with their own spin on it. Which I believe all originated from kustered (sp) shocks.

That was and is one of many issues. It goes way deeper than that, and comes down to a working relationship with the manufacturer. We install kings all the time, we don't usually buy them for a customer. We have customers buy them and bring them to us with the understanding we aren't responsible for missing parts and we only do one height adjustment before install. If Icon's showed up with a missing part or something was wrong, I make a phone call and it's taken care of. I'm on their front burner not their back burner. Keep in mind we do 95% bolt in applications, most of our customers want to bolt in and forget about it, they want a warranty if things go south and they want proven parts. Icon provides a nice neat package with all that wrapped up with a pretty bow. If we were building custom race trucks or show trucks with one off applications, things may be different.

Again, it's what works for us, not everyone needs to ride the same pony, we are all going the same direction, as long as we get there that's all that matters.

 

Some here want a customer service rep to give them answers to questions well over above pay grade and their reasonable obligation to provide said customer service.

If you want to look like an asshole and an idiot, feel free to continue.

For people watching you do it, you're yelling at the mailbox because you're unhappy with the postal office.

If you want changes to manufacturing and design, legal letters like printed install cautions, warnings and warranty limitations then talk to someone who isn't here to answer questions as they're able to.

They're not design engineers or lawyers. They're service people, offering service.

 

That's correct. Icon is a brand name. So it's obvious he isn't Icon. The way he talks about the product with ownership and referring to the shock as "our" shock, insinuates he works for Icon. Not to mention his first post he said something along the lines of "when we first design the shock". So sounds like he is well versed in the subject. He also answered why the change was made. So, not really sure how many more people would be qualified to respond.

 

A rep doesn't have the power to give you $1000 worth of product for free when it was installed/used wrong. If you want swag, free stickers n hats, talk to the rep. Damage control and product promotion is about the extent of a reps power IMO from dealing with them (cat, JD, Volvo, komatsu etc) in the aggregate industry.

 

she asked for your digits and you refused

 

I'd start with someone who isn't getting paid to surf forums as a rep.

Like an owner, someone in charge of design or manufacturing.. you know, someone appropriate.

 

So he joins the forum to answer questions. He responds to one of my posts, I reply back, and all of a sudden we can only present certain questions bc it angers you? Makes sense.

He seems pretty well versed in the subject of the shock, so I'm sure he is capable of responding. If he doesn't know, I'm sure he can figure out the answer since that's kind of his job. Represents Icon since they're too busy to reply.

People aren't asking the thickness of the tube used to make the shock body, or the mathematic process they used to achieve proper spring height. These are simple customer relation issues being presented. Something a rep is fully capable of handling.

 

What does product knowledge have to do with product design or product manufacturing?

He's a rep, he is supposed to be versed in what he represents, that's the point of his employment.

You guys telling him to admit he/they made a mistake with install warnings or design and demanding free shocks is fucking retarded.

 

Let me walk into your employer and ask questions you don't have a clue about and have absolutely zero control over or have any involvement in, and then belittle you for being a shitty employee because I don't have the brain power to understand how the real word works and ask to talk to your engineer and your lawyer.

All while there's 20 guys behind me with pitchforks, and knowing you're going to be an ignorant, useless representative of your company no matter what - unless you give me free stuff.

 

I'm down for free stuff....cough....king....cough....