I said hand tools only on wheels

1) I'd be pissed 2) I would change all my lug nuts , the factory lug nuts are shit because they are two piece and the outter piece warps over time and swells due to heat. Good luck trying to change your tire if you ever get a flat. 3) I'd do my own rotation from now on

 

Just to go ahead and echo the sentiment that has already been shared here, I'm a "if I want it done right I do it myself kinda guy."

Nicks and dings happen with hand tools too. The best thing to do if you aren't gonna do your own work is to find a good shop you trust and build a relationship with them. These guys get payed book rates for work, so the faster they work the more they get payed, compound that with the thousand cars a day thru the dealership service drive, and your truck is just another number, and if your a dick about what you want them to do they just don't wanna deal with your shit, because it means they hafta spend valuable time they aren't getting paid for to pamper you. Worked in the auto industry for a long time.

Edit; I'm not defending the guy who dinged the wheels, definitely not a pro move, and they shoulda at least told you.

 

As a Lube Technician at a GMC dealership and someone who loves their Stealth Custom Series wheels to be perfect I definitely have mixed emotions on this thread. At the dealerships all work orders are logged into on computers which means that they are timed. The service manager watches everyones times and the services are expected to be completed faster or equal to booktime. I couldn't even imagine how frustrated I would be if my time was now alot slower than book time simply because some guy with aftermarket wheels with a separate lug key wanted them to be removed without an impact.

 

No worries I understand what you're saying. It just sucks that someone besides myself dinged them first. After this experience I am going to look for a small shop where I can build a relationship otherwise rotate myself.

 

Fkin politics. $$ over customers

 

Can't hurt to bring it to their attention and the way they deal with it could tell you a lot about whether you ever want to give them your business again. Good luck. Worst case scenario: they are dicks about it, but a little paint touch up pen could keep it from driving you nuts.

 

In my experience Customer Service is king and the shops that have it are the ones who get my business. Usually smaller shops cant survive without repeat business and a good reputation, dealerships on the other hand almost kinda figure they have a monopoly on what you want, and I avoid places where I'm just a dollar amount at the bottom of an invoice.

 

This is what happens when you pay someone to do a jobs youd be MUCH better off doing.

 

This is why I do everything I can on my truck myself,such as a simple wheel rotation.Go back too the dealer and bitch as you have nothing too lose at this point.

 

https://www.tacomaworld.com/threads...ow-about-lug-nuts.445505/page-2#post-13005763

Replace lug nuts with new ones, then rotate your own tires. Keep the old nuts and install them before you go to a shop for anything that involves removing a wheel. PIA but the only way. ALL shops do it the same way. It's not their truck and they don't give a rats ass.

 

No one touches my truck unless I cannot do the repair myself for some reason (usually lake of tools). A lot less stress.

 

Anyone damaged my wheels they would pay to replace them.

PS I think asking them to use hand tools defeats the purpose you are going for. Some young kid is going to ding up your wheels easier with a lug wrench than an air gun.

I know the guys at my tire shop well. Last weekend I had my tires rotated. A newer guy took the lug nuts off, then the wheel, and just let the tire fall over on the ground. Manager saw the look on my face and went out and told the guy to stop being a dumb shit (exact words). Lolol

 

Damn, things have changed so much. Back in the days it was an honor to have scratches on wheels. It meant that you were a serious wheeler Now people get upset with scratches on wheels. Are trucks now at the same level as sports cars I would not even bother getting fancy wheels on a truck to begin with!

Go back and complain; not taking "no" for an answer. The wheel can be fixed. They probably have to outsource the job to a third party; one of those places that fix alloy wheels. The repair may or may not work...but most of the time they do pretty amazing those stuff. It will probably cost around 100 bux to fix it...plus tax.

If you bitch at them enough the dealer will take responsibility and have it fixed. I promise you...it will be a lot of drama. Then you would develop a reputation at the dealer for being "that customer." They'll probably pee on your engine bay next time when you go back haha

Personally...I wouldn't bother. To me, having the wheel fixed by the dealer and all the drama associated with it would not be worth it. I would just ignore the scratch, or pay to fix it myself if it really bothered me that much.

 

^^^ Sadly I think I am that customer because the dealer straight up never checked my brakes after I clearly mentioned something didn't feel right.

Who doesn't love the smell of piss over a warm engine?

 

How does only using hand tools prevent this? If anything I'd think it's more likely to happen. With hand tools you're constantly swinging and rotating the ratchet are puns the wheel. More likely to accidentally hit the wheel that way then if you use an impact wrench.

 

Right? And I'm pretty sure a tech would still consider an impact wrench a hand tool. Maybe OP should have told them no power tools, but like you said, most Toyota techs are still plenty capable of chipping paint with socket wrench
And I always tell the service guys not to rotate the tires. I'll do it myself.

 

If you slip off the lug with a socket and ratchet you are almost certainly going to scratch the rim. You can't really slip off with an impact gun. An impact gun with a plastic protected impact socket would be a much better choice than a "hand tool"

 

Looks like I'll be rotating myself for now on. Moral of story is that people won't treat your shit the way you do.

 

Why not try to take the wheel with the swollen lug off yourself? Just more ammo for when you go talk to them.

 

Thought about it but wasn't sure if the corroded area within the lug nut could break off making the lug nut harder to remove. Tech at Toyota said they had to use a special machine that grips the lug nut to remove.I could research it a little more.