Anyone experiencing issues w/ playback speed over Bluetooth Audio on Entune units?

Hi all,

First time poster - I actually don't have a Tacoma, but a (2017) Sienna. I've posted about this problem on various other Toyota forums across the Interwebs, and am wondering if the TW community has run into it as well.

Whenever I start the van, the audio starts automatically playing from my iPhone (which is expected since it's paired via Bluetooth with my Entune unit.) However, the audio playback is super fast - at least 2-3x normal playback speed, as seen in this video:

https://www.youtube.com/watch?v=RLFP3SSQNNo

It happens with all apps using Bluetooth audio - I've replicated this with Spotify, NPR One, and Google Maps. Disabling Bluetooth and re-enabling it on my phone to let it reconnect addresses the problem, but it returns the next time I shut off the vehicle and start things back up.

Has any one else experienced this problem? This is on an iPhone 7 running iOS 10.2.1. Using my Google-fu I found two others having the problem who posted on the Spotify forums, but no resolution.

 

Try a different phone.. Not the same as yours.
Just because it pairs with it doesn't mean the software, phone, radio are compatible.
I had one simular and it was the phone.
If it's the same with another phone then it could be software or the radio itself. I don't remember seeing a update yet but that doesn't means there isn't one or one is coming out. Talk to the dealer and see about that if using another phone does not change the situation. Good luck.

 

thanks for your response - my wife (who has an iPhone 6s) has the same problem as well... I probably should've included that in my original post

was hoping to avoid having to go back to the dealer...

 

I had this exact same problem when I switch from Android to iPhone. It turns out that some Entune systems have bluetooth issues if multiple phones are paired. I removed the pairing of the old Android and the issue was resolved. Hope this helps.

 

Entune is a piece of shit. May be the single worst thing ever invented. It will be a miracle if I don't shoot my radio one of these days.

 

These comment sound familure....

 

Thats the same phone per say.
Try a non iPhone .

 

Haha- Hey you wouldn't know off the top of your head if there is an update for the Entune in my 3rd gen would you? Built 1/17. Phone doesn't always connect, Pandora doesn't work, doesn't receive texts anymore, just before it quit doing that it wouldn't read them for me.

Debating if it's worth making an appt or not.

 

I haven't done an update on a 3rd gen yet. Doesn't mean there isn't one.

If you called and gave them the radio number. Very small numbers around the faceplate area. Maybe they could look it up at some point during the day and call them back before closing. If they have time one of the writers could look it up. Not all radios have updates at any one time.
After they see a few and know a radio has an update they can give that info right off the top of their head. Would save a trip in just to say no update.

 

Cool. Thanks, man.

 

Alright, did a little experimenting based on both of your suggestions. I had to dig up my old Galaxy S3 - after years of iPhone use, it took me a while to figure out how to use Android again

Definitely something funky going on with having more than one phone paired with the Entune unit. Regardless of whether it's both iPhones, one iPhone and one S3, or what - the iPhone would always start with the increased playback speed.

However, I tried a few different times with the S3 and couldn't get it to behave the same way.

I'm going to play around with things a bit more, but we might be on to something that impacts only iPhones when multiple phones are paired with the Entune unit...

 

I've had the same problem with my iPhone as well as my gf (same phone) running IOS 10.3.1 ever since I got the vehicle from the dealer.

 

Have you tried unpairing one of your phones and leaving the other paired to see if the problem goes away?

 

No, but I'll give it a try.

 

Just wandering if anyone has found a solution yet? I also have the same issue with an iPhone 6. I picked up a 2017 Tacoma a week ago.

 

My gf was out of town for the weekend and I unpaired her phone leaving mine as the only phone the system recognized and it worked flawlessly for those days. When she returned it still worked well for a bit but as soon as she paired her phone again with the system I found the playback to be messed up again within a day or so regardless of whether her phone was in the the car with mine.

 

How many phones do you have paired?

 

If I pair more then one phone it fails (fast playback and skips). The only way I can get it to work is to delete both phones and pair only one. With that, the messaging doesn't always work ( I have to toggle "show Notifications" on the bluetooth connection from my phone. I have tried both Android and Iphone

 

My 2017 tacoma does the exact same thing. Extremely annoying. I have not tried to unpair my spouses phone yet, will do that later today. But what has worked for me and is extremely inconvenient is disabling blue tooth from my phone then enabling it. It will begin to work just fine. An extra step but the skipping thing is extremely annoying. Sometimes I also may need to attempt to connect her phone, then when it cannot find it I just reconnect mine.

 

Quick update to this issue - I showed the service advisor this problem during my 10k service back in December and he had a tech take a look. While the tech couldn't reproduce it, there was a software update available. The head unit was originally 010189 and the tech updated it to 01018D which seems to have fixed the problem. You can determine the current software version by navigating to Apps - Setup - General - Software Update - Audio