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CBI: Why I wont deal with CBI again ( A Vendor review)

Discussion in 'Vendor Reviews' started by AbePDX, Aug 3, 2017.

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  1. Aug 4, 2017 at 12:08 AM
    #21
    AbePDX

    #21
    AbePDX [OP] Well-Known Member

    Joined:
    Dec 27, 2016
    Member:
    #205804
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    First Name:
    Abe
    Portland OR
    Vehicle:
    2007 Silver Mica Tacoma TRD OR V6 MT 6
    :anonymous: :threadjacked:


    :stayontopic:
     
    AbePDX, Aug 4, 2017
    #21
    desertjunkie760 likes this.
  2. Aug 4, 2017 at 12:11 AM
    #22
    nudavinci64

    #22
    nudavinci64 Robert @ Holy Horsepower

    Joined:
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    Robert
    San Mateo/Cayucos, CA
    Vehicle:
    13 S/C TRD OffRoad 4x4
    Boosted Money Pit....
    well technically Prinsu is now CBI so .... yah.. Just ordered a Prinsu rack via CBI so hopefully it does not get pushed back.
     
    nudavinci64, Aug 4, 2017
    #22
    BYJOSHCOOK, BloodyTesla, speedtre and 4 others like this.
  3. Aug 4, 2017 at 12:19 AM
    #23
    PapaBear

    #23
    PapaBear Never test how deep the water is with both feet.

    Joined:
    Feb 10, 2014
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    #122782
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    Austin
    SIN CITY
    Vehicle:
    07 DCSB PR 4.0... Aaaand she’s GONE
    Soft Suspension Hard Rubber ®
    Where we're going we don't need no stink'n topic :spy:
     
    PapaBear, Aug 4, 2017
    #23
    nudavinci64 likes this.
  4. Aug 4, 2017 at 1:07 AM
    #24
    Oreo Cat

    #24
    Oreo Cat Worst Member

    Joined:
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    Coeur d’Alene, Idaho
    More reason to get that slimline 2 over a prinsu..
     
    Oreo Cat, Aug 4, 2017
    #24
    PapaBear[QUOTED] likes this.
  5. Aug 4, 2017 at 1:10 AM
    #25
    Oreo Cat

    #25
    Oreo Cat Worst Member

    Joined:
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    Coeur d’Alene, Idaho
    Well, there's always pelfreybilt.. I'm sure They will gladly take CBIs customers
     
    Oreo Cat, Aug 4, 2017
    #25
    ItsJustMyTaco, BYJOSHCOOK, bullaculla and 8 others like this.
  6. Aug 4, 2017 at 5:51 AM
    #26
    PapaBear

    #26
    PapaBear Never test how deep the water is with both feet.

    Joined:
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    Austin
    SIN CITY
    Vehicle:
    07 DCSB PR 4.0... Aaaand she’s GONE
    Soft Suspension Hard Rubber ®
    :bananadead:
     
    PapaBear, Aug 4, 2017
    #26
    Oreo Cat[QUOTED] likes this.
  7. Aug 4, 2017 at 5:54 AM
    #27
    DrFunker

    #27
    DrFunker Well-Known Member

    Joined:
    Feb 3, 2014
    Member:
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    @CBI Offroad Fab
     
    DrFunker, Aug 4, 2017
    #27
    AbePDX[OP] and ChadsPride like this.
  8. Aug 4, 2017 at 6:09 AM
    #28
    TACOVRD

    #28
    TACOVRD I Identify As A Prius

    Joined:
    Jul 11, 2015
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    TW Addict
    AZ/WA
    Vehicle:
    2019 T4R ORP - Formerly 2013 DCSB OR Spruce Mica
    Workin' on it....
    Having had a similar experience waiting for an item (not with CBI), it was almost 11 months from when my credit card was run to when I actually received the item I ordered.

    I couldn't care less about a 3-4 month lead time, maybe even 5 months but sometimes fabricators are more than happy to take your money and then just drag shit out - that really pisses me off. There is no excuse for that kind of poor customer service in business.
     
    TACOVRD, Aug 4, 2017
    #28
    gulzeb, Spare Parts, ImpulseRed008 and 4 others like this.
  9. Aug 4, 2017 at 6:41 AM
    #29
    Twinkie0311

    #29
    Twinkie0311 Mall crawling like a boss

    Joined:
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    Chris
    Hillsboro, Oregon
    Vehicle:
    13 DCLB TRD Sport MGM
    OME Lift w/ Dakars, TRD catback exhaust, 275/70/17 with SCS Stealth 6. and much more.
    @Pelfreybilt FTW. I had decent lead time, but they let me know it'd take a minute and kept up with my emails. Great service.

    Glad you got your money back though man.
     
    Twinkie0311, Aug 4, 2017
    #29
    gulzeb, PNW/TRD Steve, Spare Parts and 6 others like this.
  10. Aug 4, 2017 at 6:44 AM
    #30
    inesshell

    #30
    inesshell blah blah blah

    Joined:
    Aug 2, 2011
    Member:
    #60986
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    Vehicle:
    All stock Superwhite 10' AC
    Damn Abe, i know you have been sitting on this before your trip to moab but its common for fabs to ignore your order for months to even years back in the early days of tim and elite offroad and not start a project. However, I remembered you stating your conversation with cbi on the phone and how they lacked any sympathy in making things right. If they failed to apologize, they really failed on the customer satisfaction score card. All the vendors on my truck had few delays, nothing more than a few days- a week but they always apologized and made things right with me asap.

    Hopefully you get a peaceful resolution
     
    inesshell, Aug 4, 2017
    #30
    AbePDX[OP], nudavinci64 and scottalot like this.
  11. Aug 4, 2017 at 7:54 AM
    #31
    T-Rex266

    #31
    T-Rex266 SpaceX Director Moderator

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    Elon
    I have skids and steps from RCI off-road. Not one miscommunication issue.
     
    T-Rex266, Aug 4, 2017
    #31
    Manfred, Spare Parts, Midknight and 6 others like this.
  12. Aug 4, 2017 at 7:57 AM
    #32
    Ted Yoder

    #32
    Ted Yoder Well that didn't work

    Joined:
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    In Progress
    Thats how vendors who are taking money up front should conduct themselves. +1 point to RCI
     
    Ted Yoder, Aug 4, 2017
    #32
    Spare Parts, KDRacing, AbePDX[OP] and 2 others like this.
  13. Aug 4, 2017 at 8:03 AM
    #33
    Incognito

    #33
    Incognito No better friend, no worse enemy

    Joined:
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    VA
    Vehicle:
    2012 Pyrite AC TRD OR
    Spacer lift, bumper stickers, ejector seat, etc.
    FWIW, Pelfreybilt has gone above and beyond my expectations for customer service and communication. They have a stellar reputation for extremely accurate lead times for both production and shipping. Something to consider.
     
    Incognito, Aug 4, 2017
    #33
    Spare Parts, bullaculla, jacobrippey and 6 others like this.
  14. Aug 4, 2017 at 8:04 AM
    #34
    Flytmech

    #34
    Flytmech Well-Known Member

    Joined:
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    #203182
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    Jase
    Geneva Alabama
    Vehicle:
    2016 Tacoma TRD OFFROAD 4x4
    All Pro Offroad bed rack Defender Basket OME/Dakars Total Chaos ucas C4fabrications LoPro Smittybilt 9.5 comp Uniden 520xl (tuned) CVT Mt. Shasta Black Oak 50 curve led
    Glad I dealt with @C4 Fabrication . Customer service was awesome. Just sayin..
     
    Flytmech, Aug 4, 2017
    #34
    Spare Parts and AbePDX[OP] like this.
  15. Aug 4, 2017 at 8:13 AM
    #35
    808inDa503

    #35
    808inDa503 From HNL living in PDX.

    Joined:
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    Member:
    #194170
    Messages:
    341
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    First Name:
    Sam
    Portland, OR
    Vehicle:
    '09 Silver DCSB 4x4
    Icon stage 6 kit w/ billet UCAs, Dakar leaf pack, Icon air bump stop, Bullet Proof Fab grill, Magna-flow exhaust, ARE bed cover, Redline Tuning quick lift, 17" gunmetal SCS Ray 10, BFG KO2 285/70/17, Wet Okole and Ellis Precision shift knob
    Funny story. Prinsu got bought up by CBI. My customer service experience with Prinsu was so bad, when people ask about my roof rack I tell them it's a Frontrunner. :)
     
    808inDa503, Aug 4, 2017
    #35
    ShemRahBuck, Twinkie0311, Spare Parts and 8 others like this.
  16. Aug 4, 2017 at 8:22 AM
    #36
    tomwil

    #36
    tomwil Well-Known Member

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    2014 Reg Cab 4x4
    tomwil, Aug 4, 2017
    #36
    AbePDX[OP] and inesshell like this.
  17. Aug 4, 2017 at 8:46 AM
    #37
    ProForce

    #37
    ProForce IG @proforce.expeditions OB#5411

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    Anthony
    Alaska
    Vehicle:
    09 MGM TRD Sport DCSB 4.0 Auto 2wd
    Too many to list. See build page. Link in signature
    Well, considering that prinsu is merely a brand which is now owned by, sold by, and fulfilled by CBI, that makes the Prinsu brand one in the same and fair game for this roast. :bananadead:
     
    ProForce, Aug 4, 2017
    #37
    Twinkie0311, ruffridha9, jackn7 and 5 others like this.
  18. Aug 4, 2017 at 9:08 AM
    #38
    dustin19d

    #38
    dustin19d Well-Known Member

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    Dustin
    Washington
    Vehicle:
    06 Sport, 4X4, 6-Speed
    Welds and Cuts and stuff

    Same...
     
    dustin19d, Aug 4, 2017
    #38
    AbePDX[OP] and 808inDa503[QUOTED] like this.
  19. Aug 4, 2017 at 9:54 AM
    #39
    Glueman

    #39
    Glueman Yersinia pestis

    Joined:
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    Utah
    Vehicle:
    The Plague....
    6 inch Douche Bag lift...what else do I need?
    The fact is that most of these fab shops do great work and are at the top of their game with respect to design and build quality. That's what they are good at. They (not all) are not typically good at other aspects of "business", like customer support and communication or time management and scheduling. You just have to swallow the pill and understand that it may take WAY longer to get your stuff.
     
    Glueman, Aug 4, 2017
    #39
  20. Aug 4, 2017 at 10:10 AM
    #40
    808inDa503

    #40
    808inDa503 From HNL living in PDX.

    Joined:
    Aug 9, 2016
    Member:
    #194170
    Messages:
    341
    Gender:
    Male
    First Name:
    Sam
    Portland, OR
    Vehicle:
    '09 Silver DCSB 4x4
    Icon stage 6 kit w/ billet UCAs, Dakar leaf pack, Icon air bump stop, Bullet Proof Fab grill, Magna-flow exhaust, ARE bed cover, Redline Tuning quick lift, 17" gunmetal SCS Ray 10, BFG KO2 285/70/17, Wet Okole and Ellis Precision shift knob
    I agree that they are more craftsmen than businessmen. But I think the issue here is a basic level of respect for the customer. If you're going to take a long time to deliver a high quality product, that's fine. I think you just have to be up front about it and not ignore the customer's emails or give them the run around. They have to understand that our hard earned money is putting food on their table. Some people get big and forget the people who supported them.

    I think that Pelfrey has done it right. They have a great balance between crafting high quality products and running a business that allows consumers to walk away with a good experience.
     
    808inDa503, Aug 4, 2017
    #40
    Twinkie0311, Spare Parts, jacobrippey and 6 others like this.
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