Wet Okole - Good product, frustrated with customer service

I bought a set of Wet Okole covers for my 2010 TRD Sport DC in the most recent group buy. I love my covers. They are comfortable, fit and look great, and protect my seats from everything. I just acquired some wider headrests from a bench seat for a headrest monitor project and emailed Wet Okole about the possibility of getting covers just for these new headrests, since I already have covers on the rest of the seats. They responded that they would not do only the headrest covers, only complete sets. This makes no sense to me since everything is custom made pre order anyway, and I have already spent $500 with them very recently. Sorry for the rant, I just found this to be very frustrating since now my headrests won't match the rest of my seats.

 

they have reasoning behind it, a bunch of people wanted to get material for arm rests, but they did the same thing

 

I thought they sold them the extra material for the armrests? I know I've seen at least one or two guys on here who have redone their armrests with the black wet okole material. It just doesn't make sense to me when you're custom producing all the orders anyway, it's not like it would be breaking up a premade set. Plus the fact that I just dropped $500 with your company, seems like you could sell me the new headrest covers at your set price. It's not like I'm asking for a discount or anything!

 

If you haven't already, I'd e-mail Stephen Castro ( stephen@wetokole.com )

He was the most helpful out of everyone I emailed.

If you already e-mailed him just ignore this, Sorry just trying to help

 

Yeah, I sent the email through the generic "Contact Us" form on their website, but it was Mr. Castro who responded and said they only do full sets. Thanks for the help though!

 

having a install problem. who did you get the seat back cover to work with that plastic thing that covers the space between the seat bottom and the seat back. do i need to remove it??

 

having a install problem. who did you get the seat back cover to work with that plastic thing that covers the space between the seat bottom and the seat back. do i need to remove it??

 

it should just unclip and then you can fold the plastic part up and the covers go right over it. I Believe it unclips from the bottom part of the seat