Dealer scratched my truck..

Yesterday morning 8am i drop the truck off to get the transmission TSB, rear leaf TSB and my door weather stripping replace..3pm comes and i get a call saying the tech "dropped" my mirror on my door and he scratched it. I go down there and i see about 6 DEEP gauges out of my door.. So now its in the body shop. If i am not happy with the repair what are my options? They did give me a 2010 4runner limited which i have been beating the piss out of for 12 hours know..truck is fun!

 

go to the lot after midnight and scratch all of theirs

 

let them fix your truck and keep the 4runner too for the pain and suffering youve been through from that lack of your tacoma

 

Very mature.

Im sure it will turn out fine. If not, you make them fix it again and continue to have fun in the 4runner.

 

they should fix it right. if they dont,give them a monkey paw to the chopps

 

Must have been a big mirror =/

 

they fessed up to it from the get-go. give them a chance..i bet they fix it right.

 

just be calm if the repair isn't up to your standards and explain that it needs to be done again.

 

...looks like he dropped it 'repeatedly'..

 

That sucks dude.

 

It's funny how people nowadays get so upset when their trucks are scratched. I grew up in a farming community where trucks were treated as, well, trucks.

The first thing I did after getting my '06 was to take it on a drive on a brushy trail of the type I'd eventually have it on hunting anyway. Of course, it got a few scratches but then I no longer worried about them.

Toyota's rep has taken a hit as of late but in the past it hardly mattered what your paint looked like when it came to resale, unless you were rich enough to trade in your truck every three years or so.

My brother had a 4-Runner he bought used that went through a Kansas hailstorm and came out looking like a troop of monkeys had taken ball-peen hammers to it. The insurance company wanted to total it so he just took the money, and then sold the truck to some guys who wanted a trail vehicle for more than he originally paid for it.

Accidents happen. If the scratch didn't get through the primer then it's no big deal.

 

Unfortunately times have changed. People like to buy trucks for minor use and will never put the trucks through some of the stuff that you have done. So I can see why people get upset.

Also, if I scratched it myself I wouldnt me so mad. But since it was someone else I understand. Im pretty sure if I accidently dropped a steel chain on your hood and scratched it up you would be mad too and make me want to fix it. If not, i'll be right over.

 

who cares about the scratch...pics of the 4runner!
haha jk, well partially
hope they fix it and fix it right man!
i really do like the new 4runners though

 

just tell them you are not happy with the repair and that you want it done to your full satisfaction.

 

Do I get to keep the chain?

Black sure looks sharp but I have to admit it does show scratches.

 

Deal!

 

There's not much you can do - they're doing their best to make it right.

A couple of years ago I took a Jeep Grand Cherokee to the dealer for some work. They proceeded to let some kind of motorized gate ram into the front quarter... and it required a new hood, fender, supports for the radiator and a bunch of other stuff. Nothing I could do but let them fix it. They did a good job... but I sold the Jeep and bought an FJ Cruiser.

 

damn all that from a mirror?

 

Make sure you don't take your truck home until your satisfied with it. Be stern with them if they are not doing what they can to make you happy. Everything will work out

 

Difference between you driving your 06 offroad and a tech dropping a mirror down the door is that YOU put the pinstripes there. I get angry at myself when I ding my truck or do something stupid- but it's MY truck and MY stupid. When someone else does it- Whole different ball game. Additionally- Offroading comes with risks to paint and body. Repairs at the dealer come with risk to wallet but not usually paint or body.

Looks like he musta dropped it and tried to catch it too.

Hope they get it fixed up to your liking!!