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CBI/Prinsu Customer Service

Discussion in 'Vendor Reviews' started by Jcmartin11b, Mar 23, 2018.

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  1. Mar 23, 2018 at 6:42 AM
    #81
    Jcmartin11b

    #81
    Jcmartin11b [OP] Well-Known Member

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    I haven't found anything that says they are either
     
    Jcmartin11b, Mar 23, 2018
    #81
  2. Mar 23, 2018 at 6:42 AM
    #82
    ivnwolf

    #82
    ivnwolf Well-Known Member

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    Yes
     
    ivnwolf, Mar 23, 2018
    #82
  3. Mar 23, 2018 at 6:42 AM
    #83
    Juforrest

    #83
    Juforrest Dumb!

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    Looks like a respectable request to me.
     
    Juforrest, Mar 23, 2018
    #83
    Maxcustody and Beef Nachos like this.
  4. Mar 23, 2018 at 6:43 AM
    #84
    Beef Nachos

    #84
    Beef Nachos Here for a good time, not a long time

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    By federal law, they absolutely can.

    Looks to me like CBI specifically noted that they do not have acceptable discounts available. Am I missing something?
     
    Beef Nachos, Mar 23, 2018
    #84
    Maxcustody and Grand dude like this.
  5. Mar 23, 2018 at 6:44 AM
    #85
    ivnwolf

    #85
    ivnwolf Well-Known Member

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    They asked who posted the code, I said these people ‍♂️
     
    ivnwolf, Mar 23, 2018
    #85
  6. Mar 23, 2018 at 6:44 AM
    #86
    Jcmartin11b

    #86
    Jcmartin11b [OP] Well-Known Member

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    That was a PM message and not to me. Also it appears I used the code they supplied.
     
    Jcmartin11b, Mar 23, 2018
    #86
  7. Mar 23, 2018 at 6:44 AM
    #87
    ivnwolf

    #87
    ivnwolf Well-Known Member

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    Icon stage 4 kit Backflip g2 bed cover Heist led bumper bar 17” wheels on 285’s MBRP catback
    :hattip:
     
    ivnwolf, Mar 23, 2018
    #87
    Jcmartin11b[OP] likes this.
  8. Mar 23, 2018 at 6:48 AM
    #88
    Hextall

    #88
    Hextall Well-Known Member

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    You didn't even know CBI owns Prinsu when you tried to start your "group buy" nor have any knowledge about CBI never doing group buys (never mind your original post was in the 3rd gen marketplace and not the automotive group buy forum). Now you seem to be trying to stir up a mob against CBI because they asked you to remove your post. You look quite foolish in this whole thing.

    To the OP: You tried to use an erroneously posted discount code, and seem to be complaining that your attempt to glide through a loophole got denied. Some companies might allow their error to stand and your purchase to go through. CBI looks like they aren't for the reasons they state (their margin is so tight they can't offer discounts and certainly not 50%). Your review basically comes down to "I tried to take advantage of a mistake by CBI and they caught the mistake early in the transaction. Why won't they let me cheat them!?!"

    If anything, CBI is at fault for not paying more close attention when trying to reply to members here by posting a discount code. But I don't think they are under an obligation to honor their mistake when it apparently screws them so hard.
     
    Hextall, Mar 23, 2018
    #88
    CBI Offroad Fab, MESO, Freegolf and 5 others like this.
  9. Mar 23, 2018 at 6:50 AM
    #89
    Jcmartin11b

    #89
    Jcmartin11b [OP] Well-Known Member

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    I was sharing my customer service experience. Take that for what you want.
     
    Jcmartin11b, Mar 23, 2018
    #89
  10. Mar 23, 2018 at 6:51 AM
    #90
    Sandytaco14

    #90
    Sandytaco14 IG: qstaco17

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    Agreed broteinshake. Never understood people coming out in droves in support of shitty CS.
     
    Sandytaco14, Mar 23, 2018
    #90
    Fortunt1, TacoFlaco12, Jibbs[QUOTED] and 3 others like this.
  11. Mar 23, 2018 at 6:52 AM
    #91
    tetten

    #91
    tetten Cynical Twat Waffle

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    @CBI Offroad Fab

    What's your policy on canceling sales, I'm sure you have it somewhere in your fine print.
     
    tetten, Mar 23, 2018
    #91
  12. Mar 23, 2018 at 6:53 AM
    #92
    MMoreno16

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    MMoreno16 Cupcake Forest Ranger

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    :locked:
     
    MMoreno16, Mar 23, 2018
    #92
    TacoRated and ChadsPride like this.
  13. Mar 23, 2018 at 6:53 AM
    #93
    Jcmartin11b

    #93
    Jcmartin11b [OP] Well-Known Member

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    At least one of us in here is thinking this morning! Haha
     
    Jcmartin11b, Mar 23, 2018
    #93
  14. Mar 23, 2018 at 6:53 AM
    #94
    Sandytaco14

    #94
    Sandytaco14 IG: qstaco17

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    This. Unless you hacked there website and wrote the line of code that allowed you to use the discount code how are you taking advantage?
     
    Sandytaco14, Mar 23, 2018
    #94
    bobsuruncle, wafflroo, Trident904[QUOTED] and 2 others like this.
  15. Mar 23, 2018 at 6:53 AM
    #95
    stronghammer

    #95
    stronghammer STTDB

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    Prinsu was terrible customer service before being bought by CBI in a group buy where I got my racks, thought that would change things.

    Even if somebody doesn't consider this bad customer service, there have been other postings about their service.

    This is why I had my bumpers made custom locally....and for cheaper...
     
    stronghammer, Mar 23, 2018
    #95
    Trident904, tomwil and Sandytaco14 like this.
  16. Mar 23, 2018 at 6:55 AM
    #96
    fatfurious2

    #96
    fatfurious2 IG: great_white_taco

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    no cancellations.... EVER
     
    fatfurious2, Mar 23, 2018
    #96
  17. Mar 23, 2018 at 6:59 AM
    #97
    Juforrest

    #97
    Juforrest Dumb!

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    I've never understood people coming out in droves to burn down a small business for making a mistake.
     
    Juforrest, Mar 23, 2018
    #97
  18. Mar 23, 2018 at 7:01 AM
    #98
    Sandytaco14

    #98
    Sandytaco14 IG: qstaco17

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    Burning it down with one order?

    If $700 dollars gonna tank cbi, they probably need to re-evaluate.

    If 100 people used it and they were gonna take a 70k hit I get where that could affect them.
    But I’m going off of the info currently available.
     
    Sandytaco14, Mar 23, 2018
    #98
    stronghammer likes this.
  19. Mar 23, 2018 at 7:01 AM
    #99
    stronghammer

    #99
    stronghammer STTDB

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    I don't think anyone's trying to burn them down.

    Also, if they are, I'd say they're doing it for someone not owning up to their mistake....not for making the mistake.
     
    stronghammer, Mar 23, 2018
    #99
    Jcmartin11b[OP] likes this.
  20. Mar 23, 2018 at 7:06 AM
    #100
    Sandytaco14

    #100
    Sandytaco14 IG: qstaco17

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    Or at the very least, if 100 people did use it, coming out publicly and saying hey guys were sorry but we can’t honor that for this and that reason.
     
    Sandytaco14, Mar 23, 2018
    #100
    stronghammer[QUOTED] likes this.
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