How to deal with Toyota corporate?

Added at the dealer

 

And that is what the dealer doesn't know either. Also being right or wrong the added Supercharger doesn't exactly help your case.

In reality the original factory clutch was never designed for a supercharger.

 

I feel ya man. It sucks but in this case you probably want to call up URD, get a better clutch, throw it in and put this behind you.

 

Was it an oem?

The dealer should have put a disclaimer or suggested a an upgraded wear item. Do the other ones from the factory with superchargers come with the upgraded clutch parts?

 

The supercharger was never a factory/stock option, even when Toyota was selling them through TRD. You could order one through TRD and have the dealer install it before taking delivery of your truck, but it was still considered aftermarket. Plus, it sounds like he upgraded the pulley on his which is something TRD never offered (brings more power/boost out of the supercharger) which would void any supercharger warranty that TRD would have offered.

Sucks to say but gonna have to foot the bill on a new clutch, I'd recommend getting the URD one and having an independent shop do the install...Toyota charges thousands to do a clutch

 

Tocoma's never came from the factory with a SC. Yes the dealers install the TRD one but you are not getting a warranty on a wear part such as the clutch. The dealer or Toyota is not covering this no matter what angle you take.

 

Install by Toyota is what I meant. Toyota is very quick to deny warranty items, he did have a failure under warranty on the other item. It should be at least be looked into more thoroughly.

 

It's not going to happen and that's not helping the guy fix his truck. Life's a bitch and you gotta pay to play. Buy a clutch!

 

Sooooo, any advice on what to say to corporate? I don’t care about the clutch. I want to know what caused the failure, I guaranty it wasn’t my driving! I was thinking maybe gears in the trans breaking off and causing a shock to the system resulting in the clutch shearing or grooving on the shaft the throw out rides on and causing it to let go.

 

Maybe, but not required. Just like modifying anything from stock other things are effected.

I don't know.

 

Not in my experience, they have always been helpful and have never denied a valid warranty issue.

 

I would hope the dealership inspected the trans when they pulled it. Are you saying the clutch exploded within 10 miles of them replacing the TOB? I think they would have noted any unusual wear (and tried to sell you clutch) when they were in there. How many miles did you have on the clutch with the small pulley installed?

 

I bet the inspection was not very thorough, and there’s another piece of the puzzle is missing.

 

Tell that to all the people who had to file lawsuits to motivate Toyota to get off their ass, on defective parts. Lexus has the same thing, just google it. The dealer also gets paid more on non warranty work.

 

Grumpy customers always post their dissatisfaction. Happy customers rarely do.

Look at any customer reviews for most products...

Toyota has always been near the top in customer satisfaction.

 

The clutch slips and lets go, so that exactly this scenario does not happen. Be happy that your clutch let go and the transmission gears didn't.

Never driven with you, don't know how you shift, neither does Toyota, but the number of issues you've had, lends me to believe you haven't been easy on clutches. You can get 200k out of a Tacoma clutch if you drive it right. No flooring it from low RPMs, keep your RPMs high and roll into it. No sudden on off accelerator business, this creates shock which would cause a clutch to let go.

I agree with the other 50 people, you don't have a good case or argument. You should have paid to have the dealer put in an upgraded clutch if you over driving the supercharger on oversize tires. Why should they cover a stock clutch which is known not to handle the power? You do get that people upgrade their clutches from stock for exactly this situation right?

Advice on corporate: you don't have a case, move on.

 

I'd take it to another shop or look at it yourself to verify that the input shaft is not spinning as it shouldn't be if the hub of the clutch disc is broken. I say it's suspicious that the first pop was in 4th gear and then it died completely in 4th gear. Normally you can hear the input shaft spinning in neutral with the clutch pedal out can you still hear that noise or not?

 

And by Toyota you mean Lexus

 

At first glance, I would have a similar reply to the other people.
'Oh jeez man. You said someone put a blower on it...? ...Then you added bigger tires? OH, and you say you put a smaller S/C pulley on? oh wow. That sure is a recipe for disaster...'

But I've seen this issue before, and I'm starting to get a bit suspicious.
The other person's story lines up pretty well with yours.
Super low mileage truck, 4 years old. Zero issues, then suddenly clutch broken. Not a case of slipping over 10k, 5k or even 1k miles. It's like 'slipped a little bit this morning, then completely broken by the afternoon.'
EDIT: I understand you're saying the clutch disc actually sheared (still super confused on this as are others as well), and the other guy's clutch slipped very badly, but I think there is a general pattern occurring with these clutches failing at extremely low mileage.

https://www.tacomaworld.com/threads...ied-at-38k-miles-dealership-deception.538899/
check out this thread. He claims he is a long time M/T driver, and sees none/minimal possibility for "operator error".

This is starting to seem like one of those things that happens to a person, and they can't really prove it, but it is really happening.

About dealing with Toyota Corporate:
You can't.
I recently had an extremely bad experience with a local dealership. After a frame replacement, they gave me truck back to me worse than I dropped it off.
The dealership just blew it in every category. Radio silence for 2 months, breaking my parts and holding my truck ransom until I paid for new ones, brake pedal going to the floor, improper alignment done, huge safety concerns, etc etc.
I'm not gonna write my essay here, but I'm happy to share the details if you want.

I took it up with Corporate, and I found out they have no teeth. People on the forums talk about Toyota Corporate like we're on a playground in 1st grade, and if you tattle, the big bad teacher will come spank them.
Nah. Not like that.
Here's what happens when you call corporate:
A low-level 'call center representative' answers the phone.
They will write down everything you say.
They will "take note of that".
They then say "I'm going to get the dealer rep on the phone - one moment please."
3 minutes later they come back on the line and say "I've got the rep on the other line, and I'm going to connect you two. I will then exit the conversation."
You are then connected with the dealer rep who will repeat "their statement" to you. This is the statement that they told you about 2 days ago when you were at the dealer in person.
End of investigation.

In all honesty, you can try to go back and forth with the dealer, or go to another dealer and try the same thing. Usually with warranty claims being accepted, the dealership sends the evidence to Corporate and they make a decision. As far as I know, the Corporate office doesn't actually get involved with investigating a certain warranty issue unless it's starting to turn into a common/widespread thing

 

Both.

I will wish you luck in the future.
Maybe you should try a Dodge..............