All-pro sucks!!!

I've got my icon coilovers, uca's, rear shocks, & custom springs all ready to be installed on my truck. The only thing missing is my u-bolt flip kit. Here's the story. I work a lot of weekends & have little time to work on my truck so i decided to take off Thursday & Friday (today) to do my install. I called all-pro the middle of last week & told them that I needed the flip kit pronto. The guy said "no problem. It'll be out this afternoon, tomorrow at the latest & you'll have the parts by Tuesday." I received an email from USPS a few hours later stating my order was scheduled to depart on the 20th. Well, still no flip kit. So I called all-pro this morning to ask about my order & was told that it didn't go out until yesterday. They were unable to explain why or even apologize. I told them when I ordered that I had to have it by Wednesday or I wouldn't order & was told not to worry. I even offered to pay for rush shipping if needed. So now I've wasted 2 vacation days & have nothing accomplished. I will never buy anything from them again!!

 

Why did you let two days go to waste? Don't blame allpro for that. You had the option of installed everything except the leaf pack. You don't need a ubolt flip kit for coilovers, UCAs, or rear shocks...

 

This is the second story this week about all pro taking their sweet time. The other guy had been waiting like 2 months for his leaves. He paid up front too.

Not real encouraging for me to take my business there...

 

Yup I refuse to buy from All-Pro! Seems their shipping problems just keep getting worse and worse.

 

I agree with the first two on the fact that you should have installed the front. As for the All Pro stuff, I do think they are getting a bad name lately on here for their service. Hope it all works out.

 

Personally I think its stupid to do stuff like this seperately, I would wait too so i can tear everything up just once and get it all finished in one shot...

 

That is what they are saying- The front and the rear are separate- you wouldn't have to redo any work...So he could have it 1/2 done...If he's on limited time-Getting done what he can makes sense to me.

 

I see nothing wrong with at least doing the front. It's not like you can do both at the same time. Better then wasting two vacation days in my opinion...

 

never come between a Marine and his libo

 

I wasn't going to install my front & have to wait 1-2 mths for the rear. I'm working most all weekends so it will probably be at least a month before I can find time for the install. Besides, I learned a long time ago to never half-ass anything. If alcan can make custom springs in 2 wks you would think all-pro could have shipped out a tiny product they already had in stock. I could have bought the product elsewhere & it would have made it in time. This is all beside the point. The point is I placed an order with an understanding that the order would be here as promised & it isn't. I offered to pay rush shipping & was told no need. My complaint is on principle not their product.

 

I couldn't agree with you more on that . This is something I can speak of from personal experience . Something can always go wrong in transit , so it's not always a wise decision to take something apart until you have everything on hand .

 

x2

 

The thread was created in regards to all pros service, not in regards to
how the OP chooses to take days off. Fact is all pro failed again.

 

Sounds like an excuse for not living up to a promise..?

 

I'm really sorry your order was delayed, I will speak with the salesperson who originally handled your order, because we do not guarantee shipping dates unless expedited service is purchased. Your order was placed last Thursday, and we shipped it out within 5 business days via Priority Mail.

As I explained to you on the phone today, the delay was mainly due to the flip plates needing to be tapped for the bumpstops since that is the way you ordered them (we didn't even charge you extra for that since you didn't get the bumpstops from us). Also we got in the backordered rear bumpers that were placed on much older orders than yours.

By the time I found out your situation the parts had already gone out and unfortunately there wasn't anything I could do at this point. If you need anything else, just ask for me next time and I'll be sure to help you out on your next order.

-Sarah

 

I couldn't tell you what he was or wasn't promised . I can tell you I've never heard anyone here "Promise" anyone anything . All I was saying is that I've learned not to take stuff appart before having my new parts in hand .

 

How so ? . His parts were still shipped within a reasonable time frame . We do have other orders and all orders are processed and pulled in the order they are received . All we can do is to try to get them out as soon as possible but without expediting them , it would be unfair to other customers to put that order in front of theirs .