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All-pro sucks!!!

Discussion in 'All-Pro Off Road' started by groundpounder17, May 28, 2010.

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  1. Jun 1, 2010 at 2:22 PM
    #41
    4WD

    #41
    4WD cRaZy oLdmAn

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    Doug
    Lakeside, Ca / Gardnerville, Nevada
    Vehicle:
    2004 DC TRD 4x
    Grey wire MOD, deck plate, diff breather MOD, 2nd gen. OME 883# on Tundra 5100's, OMD custom 3" leafsprings, rear shock relocation, Ivan Stewart TRD rims w/285/75/16's, '02 bumper MOD, Famous Fabrications sliders , LED interior/exterior lights, bed bar, Custom tube bumper, Old school KC day lighters,Red Ring 8" HID flood, Kenwood vhf 2M.. umm some other shit I'm forgetting right now
    I'm not going to bash ALL PRO , & I understand about back orders, missed /missed directed shipments. I think mostly everyone gets that. What I think the problem is, if the customers request (whether or not its realistic) as to specific shipping dates etc; cannot be delivered upon then the one making the sale (usually first point of contact) should without reservation make the customer aware of this fact, also when the salesperson is adding up the tab they need to make it priority one to check & see if what is being ordered is in stock (On premisis) & I don't just mean looking it up on an eventory screen , but to actually leave the counter & physically track it down to make sure it is indeed in the warehouse ,& if out of stock/ back ordered ,then again the customer needs to be made aware of what the situation is in a timely manner. I haven't heard any complaints about the quality or prices on ALL PRO products just this recurring nightmare of sloppy shipping practices & promises sent but not delivered on. Hey, shit happens we all get that & I would deal again with shop that dealt with me honestly & fairly in regards to a botched order but if I suspected one time I was clearly getting the run around then needless to say I wouldn't do business with them again & would disway others from doing business with said shop if asked for a recommendation, just seems like ya need to tighten up on customer service & kick your shipping department & first point of sale contact in the ass & get them straightened out.. Since you guys are in business you don't need me to tell you that "Word of mouth." recommendations (Good/Bad) will make or break you in this regard, just my opinion.....:cool:
     
    4WD, Jun 1, 2010
    #41
  2. Jun 1, 2010 at 3:22 PM
    #42
    NakedTacoma

    #42
    NakedTacoma Well-Known Member

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    West Covina
    Mid travel front Long travel rear
    Ibtl:d
     
    NakedTacoma, Jun 1, 2010
    #42
  3. Jun 1, 2010 at 3:25 PM
    #43
    jacob_wood

    #43
    jacob_wood Well-Known Member

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    San Jose, CA (Nor-Cal)
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    This is seriously still open?!
     
    jacob_wood, Jun 1, 2010
    #43
  4. Jun 1, 2010 at 3:29 PM
    #44
    EL TACOROJO

    #44
    EL TACOROJO SNAPPIN NECKS AND CASHIN CHECKS.

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    BURRY
    south mills NORCAK
    Vehicle:
    03 dblcab prerunner sr5 v6
    smoked taillights,smoked front turnsignals,smoked 3rd brake light,black badges,black roof rack,removed mud flaps,debadged, camburg 2.5 coilovers,camburg uca's, cobra 25 cb, 4ft firestick ant, dust light/bed lights , 4 hellas on the front
    well said
     
    EL TACOROJO, Jun 1, 2010
    #44
  5. Jun 2, 2010 at 9:16 AM
    #45
    INFERNAL

    #45
    INFERNAL Well-Known Member

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    That's what UPS charges for a set of wheel spacers going to Hawaii (seeing as how your location says Oahu) . UPS charges are beyond our control . On small shipments like that , we usually give the customer the choice on shipping methods (UPS or USPS) . I appologize if that wasn't offered to you . We don't charge the customer's card until we have the part in stock , so if you were notified that the part was back ordered , you were given the chance to cancel the order had the wait been a problem .
     
    INFERNAL, Jun 2, 2010
    #45
  6. Jun 2, 2010 at 11:53 AM
    #46
    Boomtacoma01

    #46
    Boomtacoma01 Well-Known Member

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    Chris
    Houston
    Pepe no matter what is said; y'all have quality stuff! I am very happy with everything I have recieved (3" rear packs and U-Bolt flip kits). You have one of the sickest tacomas out there! (Had to throw that out there)

    To everyone doing mods in on their own time and dime You know what they say about Piss Poor Planning........
     
    Boomtacoma01, Jun 2, 2010
    #46
  7. Jun 2, 2010 at 12:21 PM
    #47
    INFERNAL

    #47
    INFERNAL Well-Known Member

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    Thanks alot Chris , really appreciate the kind words :cool:
     
    INFERNAL, Jun 2, 2010
    #47
  8. Jun 2, 2010 at 2:20 PM
    #48
    06Bluez

    #48
    06Bluez Well-Known Member

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    Phoenix, Arizona
    Vehicle:
    06 4x4
    Icon Coil-overs, TC UCA, with Bilstein 5150 and Icon 3 leaf pack. 17" Moto Metal 951 4.5" Backspacing wrapped in 285/70/17 BFG AT's. Demello front bumper and Avid offroad sliders.
    Same thing happened to me with Camburg. They were supposed to have it to me by a certain date but somehow forgot to ship it. Long story short they gave me $100 off o my spindles and gave me 1" rear lift blocks for free. I was satisfied with how they handled it.
     
    06Bluez, Jun 2, 2010
    #48
  9. Jun 2, 2010 at 9:08 PM
    #49
    groundpounder17

    #49
    groundpounder17 [OP] Well-Known Member

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    Got my u-bolt flip kit and I must say it is a quality product, very beefy. This thread should be dead. Some recent medical problems have just recently come up in my immediate family so I haven't been too worried about the Tacoma the last couple days. If anyone ever needs to order from all-pro I would just contact Sarah because I'm sure that she will take care of you.
     
    groundpounder17, Jun 2, 2010
    #49
  10. Jun 3, 2010 at 12:08 AM
    #50
    SiRMarlon

    #50
    SiRMarlon The Photo Ninja!

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    Marlon
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    :popcorn: This was an interesting read...I'm glad All Pro is within driving distance and we can always pick up parts! :D
     
    SiRMarlon, Jun 3, 2010
    #50
  11. Jun 3, 2010 at 1:15 PM
    #51
    DTFtacoma

    #51
    DTFtacoma Dezert Toy Fabrication Vendor

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    Anthony
    Santa Maria, CA
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    DTF LT front & rear
    Do you live on the moon? lol :D
     
    DTFtacoma, Jun 3, 2010
    #51
  12. Jun 4, 2010 at 1:23 AM
    #52
    BREAK

    #52
    BREAK Well-Known Member

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    BFG KO2 265/75R16 Icon Dynamics 2.0 Front Coilovers and rear shocks. Rear AAL Borla Catback exhaust Afe momentum CAI
    not the moon, but nearly as bad, hawaii
     
    BREAK, Jun 4, 2010
    #52
  13. Jun 4, 2010 at 3:14 PM
    #53
    Coolidge

    #53
    Coolidge Well-Known Member

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    King coilovers frt +3". Bilstein 5100 shocks rear w/AAL, K&N FIPK, Magnablow exhaust, Billet grill, clear corner lights, Sony stereo, JBL, Sub etc.
    Glad it all worked out for you (and All Pro)
     
    Coolidge, Jun 4, 2010
    #53
  14. Jun 4, 2010 at 3:27 PM
    #54
    toycar18

    #54
    toycar18 Well-Known Member

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    OME Suspension, BFG 33x10.50 AT, Light Racing Upper Control Arms, Rear ARB Air Locker, LCE Header, Dynomax Super Turbo Muffler, K&N Intake
    I just recently ordered some gears and cv boots from All Pro and had a good experience. It was shipped quickly... sorry to hear you didn't have the same experience
     
    toycar18, Jun 4, 2010
    #54
  15. Jun 4, 2010 at 3:53 PM
    #55
    jacob_wood

    #55
    jacob_wood Well-Known Member

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    I just placed an order :woot:
     
    jacob_wood, Jun 4, 2010
    #55
  16. Jun 6, 2010 at 6:16 PM
    #56
    solus

    #56
    solus HOME!!!

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    I bought brake lines... so far good experience... I guess if you contact Sarah directly things will go smoothly... basically make sure they have the item you want in stock prior to ordering
     
    solus, Jun 6, 2010
    #56
  17. Jul 13, 2010 at 6:04 PM
    #57
    tacoma guy

    #57
    tacoma guy Well-Known Member

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    Joe
    Phoenix Az.
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    2011 Tacoma Prerunner TRD
    Bilstein 5100's on all four corners. Front set @ 0 with OME 883x coils. Alcon leaf springs. Viper Alarm. Wet Okole seat covers. WeatherTech Floor liners front and back. Oem Toyota chrome exhaust tip. ARE Shell. America Outlaw Wheels.
    X 2 on doing it all at once. I would wait also.
     
    tacoma guy, Jul 13, 2010
    #57
  18. Aug 31, 2010 at 11:35 AM
    #58
    4WD

    #58
    4WD cRaZy oLdmAn

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    Doug
    Lakeside, Ca / Gardnerville, Nevada
    Vehicle:
    2004 DC TRD 4x
    Grey wire MOD, deck plate, diff breather MOD, 2nd gen. OME 883# on Tundra 5100's, OMD custom 3" leafsprings, rear shock relocation, Ivan Stewart TRD rims w/285/75/16's, '02 bumper MOD, Famous Fabrications sliders , LED interior/exterior lights, bed bar, Custom tube bumper, Old school KC day lighters,Red Ring 8" HID flood, Kenwood vhf 2M.. umm some other shit I'm forgetting right now

    Exactly, most the guys bashing an ALLPRO customer that doesn't have the luxury of living within driving distance & has to order their shit, in fact DO live within driving distance of allpro & shouldn't be talking shit at all really, they aren't the ones who have paid & are waiting & waiting & waiting, etc; & I'll add if the order taking/shipping / customer service wasn't getting habitually fucked up sometimes leaving the paying customer flopping in the wind wondering WTF is going on , then poor Sarah wouldn't have to be apologizing & making amends to smooth things out. I know all vendors encounter things that are beyond their control it just seems that Allpro has more than its share of orders/shipping issues going batshit on them when in fact the circumstances given are within they're control & predictably , when a dissatisfied customer with a legitimate complaint voices their dismay its the usual handful of guys that flame him/her , shit I didn't think ALLPRO's payroll was that big, just my opinion....
     
    4WD, Aug 31, 2010
    #58
  19. Aug 31, 2010 at 12:08 PM
    #59
    allpro

    #59
    allpro Well-Known Member

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    Well in our defense, we ship out 90% or more of our orders, and handle over 25 orders per day (over 500 orders per month) - just to put things in perspective since it seems only the very few that have minor issues are the ones that everyone hears about, yet the vast majority of our customers are completely satisfied!

    We would just appreciate the chance to make things right before people post about it, that's all! We are human, we do make mistakes, but we also aim to please and value our customers.

    -Sarah
     
    allpro, Aug 31, 2010
    #59
  20. Aug 31, 2010 at 12:36 PM
    #60
    4WD

    #60
    4WD cRaZy oLdmAn

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    Doug
    Lakeside, Ca / Gardnerville, Nevada
    Vehicle:
    2004 DC TRD 4x
    Grey wire MOD, deck plate, diff breather MOD, 2nd gen. OME 883# on Tundra 5100's, OMD custom 3" leafsprings, rear shock relocation, Ivan Stewart TRD rims w/285/75/16's, '02 bumper MOD, Famous Fabrications sliders , LED interior/exterior lights, bed bar, Custom tube bumper, Old school KC day lighters,Red Ring 8" HID flood, Kenwood vhf 2M.. umm some other shit I'm forgetting right now
    Oh I know Sarah & I'm not implying that allpro isn't trying to keep shit straight .
    We both know & I assume agree that things happen & like I've said before

    I haven't heard any complaints about prices or product quality, my post was mostly directed to those who if they needed a part all they'd have to do is jump in the ol' Taco & cruise to your store & pick it up , in effect they don't have to suffer wait times ,delays, botched orders ( just in general, not you guys just the crap that happens to all vendors time to time) I mean ya'll doing something right, your still in business after all !!:D

    You've got a loyal following , nuttin' wrong with that .....:D
     
    4WD, Aug 31, 2010
    #60
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