Lemon Law? Regarding Entune

So here is a thought. Just trying to spark up a discussion. I bought a 2018 Toyota Tacoma TRD Off Road package 4x4 two days ago. This entune HU really sucks. It drops calls, the voice recognition is horrible. The volume level gets stuck, the head unit restarts and glitches. Anyways, I passed on the complaint to my dealer and supposedly, I am the only one with this issue....My question is...if the voice command and navigation keeps glitching, and I have to keep pushing buttons while driving. And they attempt to fix the problem repeatedly , will this qualify for a lemon law fix? Or at least get Toyota’s attention? To at least compensate the fix...which is replacing my head unit? I’m sorry, I paid $40 + thousand dollars for a brand new truck, I’d expect it to work...even if its the nav unit.

 

No voice command in the history of cars works properly, lower expectations with that regard.

Try using fords radios, they freeze often too, this is the future.

 

Untrue Bishop....my wife’s 2016 GMC Yukon works flawlessly. It even turns down the AC when it’s on high when I activate Siri, or reply to a text with my voice. We even laugh and try to confuse it by talking with a thick ass Filipino accent and it still picks up my voice. And it not only works well with Siri and apple car play, it works with its own navigation unit through onstar.

 

So because its different from your GM it's a lemon?

 

Per the lemon law, if it affects the safety of the driver or the passenger it will. If I am always fiddling with the nav or stereo due to a glitch, my hands are off the steering wheel and it is no longer hands free. I am assuming there are some attornies out there that may agree.

 

Yeah that’s what I said.....negative. I was responding to your quote....”no voice commands in the history of cars”

 

It’s a lemon because a vehicle purchase was made with the expectation for it to work properly and safely. When the head unit malfunctions and takes attention away from the driver, it “may” be considered unsafe.....lol I am laughing because I wanted to see if there any others out there that may suffer from the same issues and Toyota chooses to ignore them because it’s “just a head unit issue”

 

Yes you are right....I don’t think it would be worth the hassle. And based on my conversation with Toyota, its a known issue that they are aware of. An easier fix would be to replace the head unit on my own. Doesn’t make it right. Just sparking up a conversation.

 

Lemon law I believe the dealership has to try and fail fixing the same issue multiple times. But they rarely ever take your car In and document your service for the same thing. Probably to avoid lemon law. I had a recurring issue. I didn't try to lemon law. But they would say it was something else Everytime. But they probably fixed the same thing Everytime. I had to file a claim with the BBB before it got to corporate. They sent their master mechanic From corporate to fix my issue. Which was a known issue for previous models. Supposedly didn't affect my year. But the problem is still around. I gave up.

 

And that’s what they want us to do. Give up on known issues. But don’t get me wrong. I love this truck. Just hate entune...haha

 

My issue was minor. Just annoying. Took up too much of my time. Having to leave the car 2-3 days at a time . Figuring out ride while having my kids etc. Wasn't worth it.

 

And if you don't do all your service from a Toyota dealership on time. They'll use it against you. Like oh, you passed you're oil change by 10 miles. That's why your paint is chipping.

 

Most lawyers will tell you that any time you take your car into the shop for a repair, it counts as a repair attempt. Many dealers will get sneaky and try to make sure that your invoices never say the same thing for repair attempts 3 (or whatever the number of attempts your state requires for lemon law) times. This is especially true if you go in talking about the lemon law. I prefer to “walk softly and carry a big stick” when it comes to these things.

When I used the LL for my last GMC Yukon the dealer, who was already working with corporate, tried a few times to send me out the door without any paperwork. I told them I wanted my invoice and wanted it now. If they still refused, I took out my phone and filmed them, noting they refused to provide paperwork and further notes the problems I was having. I also took photos of them and my car inside the shop. If they “forgot” to note something I stayed until they notated it on my invoice or told them I wanted to speak with the owner. GM’s vibration and cabin pressure issues are basically unfixable in many of their fullsize trucks and SUVs and they know it so they pulled the “normal characteristic of the vehicle “ with me. I said that’s ok we will see what a jury says and told them they had 24 hours before I started LL proceedings (after about 10 months of fighting, of course). They eventually trade assisted with me and gave me a new Yukon worth thousands more and some other poor soul got that piece of crap. Mine had 37,000 miles on it and they waived any/all mileage penalties and we traded even and the new Yukon was also a year model newer.

If this issue bothers you enough, I’d say read up on your state’s lemon law and see what it says. Lemon law claims are expanding and there are some attorneys that have expanded into arguing that the vehicle is “not functioning properly” because of electronic glitches. Just having a glitchy system would likely be a very tough sell because many infotainment systems out there just suck, but a local attorney that has experience in LL claims in your state would be able to advise you. I have LL’d several vehicles over the years and if it was mine (my system is glitchy too) I would just either replace it myself or try to find a workable solution. I’m not a fan of my system either but this is an evolving technology and many systems out there are very glitchy. I will say my Yukon has a far better system than my Taco but I bought my Taco knowing it didn’t have CarPlay or Android or whatever the latest and greatest was. I just use Siri (which also sucks). My son’s UConnect in his Jeep is incredible and I get system envy the second I get in his. It’s far better than my Yukon. Best of luck to you.

 

Thanks!

 

Warranties of merchantability and fitness of purpose would apply.

 

I'd say you're the lemon if that's the case. Go for it - I'd enjoy watching this cluster**k from afar.

 

You’ve lemon lawed more than one vehicle? Wow

 

Not reading through everything so someone may have said this already but sometimes the problem isn't the system its the phone. Entune has different "sync" capabilities depending on the phone your trying to connect (theres a list somewhere).

Mine works pretty well with my s8, my dad however has the same truck and he cant get his to work well with his iphone.

Long story short, I'm doubting that there is an actual problem with the OPs radio.

 

Yes. I used to buy a lot of GM vehicles.

 

You have no chance. Remember it’s not the vehicle that is being repaired. It’s the radio. If all they are doing is trying to reprogram, reset etc. that is nothing like an actual mechanical issue.

I don’t know what to tell you to do other than start a case with corporate, but you will never get a lemon law based on a radio. That is a guarantee. The mechanical aspect is different. That truly can be a safety issue or be repaired. Do you think they have some electronics guy at the dealership that is physically working on your radio? No. They try and work it out through other means and at best they will install a new radio.