Lemon Law? Regarding Entune

When it’s screwing up get someone to video it, replace it under warranty

 

Have they even looked at it yet? I swear some of you guys go into mental gymnastics immediately upon a problem. Maybe you got a bad HU? Let the dealer look at it and replace it if it is warranted! Jesus.

 

Now you’re just being crazy.

 

I had the dealer do a HU software update to mine and it made it a lot better. Like many infotainment systems it is still not great but I think most of them have issues, including other manufacturers.

 

I recently bought an item off a TW member that was local and he had his truck bought back because of the Entune radio. He brought it to the dealership several times with no luck repairing his issues, so he got a lemon law lawyer and got his truck bought back!

So Yes the radio trouble can get your truck bought back. Just have to get a good lawyer.

 

Lawyers have been expanding into infotainment systems ever since the Ford fiasco several years ago when people were about to crash their cars trying to get the system to work. This is still an evolving area of law with regards to infotainment systems but the most important thing is the law of the state where OP resides. I do know plaintiffs lawyers are taking these cases and I bet they are doing it for a reason. Most are not trying to actually LL the car as opposed to coercing a settlement (to include a buyback, trade assist, and/or fees) from corporate. Corporate might be happy to oblige for the slect few that would try to LL a car over a radio to not have to litigate a LL case over an infotainment system and set potential case precedent.

The 4 I handled all resulted in trade assists and that was all I wanted. But, like many others on here, I feel these talks are premature because we don’t even know if there have been enough repair attempts. Maybe a new head unit willl do. Maybe an update like mine will make it pallitable. Take care.

 

Look into your state laws. Lots of people reciting knowledge about what makes a lemon and what doesn't, it varies from state to state. If I remember correctly from my past, here in Washington, even if parts were repaired or diagnosed the vehicle had to be "out of service" for 90 days. In that context they would have to repair or replace the head unit but keep the vehicle from you for 90 days in the process, that is never going to happen for our head units.

If it were me I would push for a replacement, if that was completed and the issue remained I would cut my loss and just go with aftermarket. I know it would be money out of my pocket, but a lot of people report issues with entune, so it seems like a coin toss. My last Tacoma did a lot of what you describe, my current one behaves perfectly as expected. Good luck.

 

Sounds familiar and a bit more realistic. My last Tacoma was in and out of the shop constantly, I looked into LL but ended up settling with a buy back/trade assist. Basically got all the money I put into it back,less the tax and documentation fees. Mine had quite a bit more than a head unit issue though.

 

It is not 90 days. See https://www.atg.wa.gov/lemon-law-0 for WA state.

 

My second gen had its share of issues but I hung in there and Toyota fixed them all and it turned out to be a great truck. My 15 Yukon XL was a comedy of errors. That thing was absolutely horrible, too many issues to list. And to add icing to the cake, as we drove into the lot to trade assist it, the power rear hatch went out. I chuckled and told my wife it was their problem now. Most manufacturers will trade assist to avoid actual LL claims but I’d think they would fight back over something like a glitchy HU .

 

I see, it was 30. Mine was shopped for 14+ for repeated suspected CSPS issues. Then at the time of the rear diff leak recall I knew I was looking at 30+. I couldn't remember, but thanks. My issue that the dealer agreed with was the truck turned off while driving multiple times, which was considered a serious safety issue. With strong enough legal support I guess someone could argue that the head unit falls under nonconformity. But even when not working the head unit would be hard to convincingly argue that it posed a safety risk, even then it would need to be repaired 4x before that could be presented.

 

I’ve had similar issue with my head unit. Mine will restart itself while driving randomly and my phone will never stay connected. It will disconnect my phone and won’t let me play music or make calls. I usually have to put the truck in park and reconnect everything and this happens a few times a day.

I took it in last week for them to take a look they said there was an update and they updated it and said it was good to go. I drove off the lot and it started doing it again. So I’m gonna make another appointment for it to see what they do next.

 

Wow...this post blew up on me quick..haha. Let me try to answer some questions in one reply here:

What have I done to trouble shoot this?
1. I reset my iPhone XS to factory settings, then reconnected my iphone. No go.
2. I unpaired my iphone then re-paired it. No go
3. I updated my iphone to the newest iOS. No go
4. I updated the entune head unit itself. No go
5. I paired an older phone (Toyota says my iphone is too new). I paired iphone 7, 8, 10....still static during blue tooth connection. All iPhones have most current iOS.
That’s what i’ve Done to improve connection with blue tooth....still dropped calls, still static connection. And unable to respond via text message ( i know thats not an issue...iphone connection will not have an auto respond ability through the head unit i know)
6. I paired my old android phone. Yes i had auto response on head unit. But i hate androids so no go.

Head unit issues....unable to input address in navigation via voice. Here is what I have done:
1. Ran voice training on head unit 3 times.
2. Reset head unit to factory specs then updated the head unit
3. Ran voice training again. (No i don’t have an Asian, Filipino, or a thick accent) You woulnd’t Be able to tell that I was not from ‘Merrica’ If you talk to me on the phone.
4. When i say “i need directions to an address” entune says: “please say the full address”. I tell it: “8072 adams avenue, San Diego , california” it repeats a totally different address its almost laughable and we laugh until about the 7th time.
5. I have tried this with the windows shut, open, engine running, engine off ignition on, etc. it does not work.
Finally....i hop into my co-workers tacoma...he bought his 2 days before mine. We try his voice commands...head unit gets it totally wrong.

I’m gonna go out on a limb here>.....”this head unit is a piece of crap” hahaha. It’s really a joke. I know I’ll offend some of you entune lovers out there. But I love technology. I love Toyota’s. I am not returning my truck by any means. This thing (entune) is a piece of crap. No i’m Not saying Toyota sucks, I’ve gone back to Toyota. Even though I considered getting a Chevy, gmc, no not ford. But I am simply saying that for a $43,000 vehicle that beats any 4x4 pickups out there now, by far, Toyota messed up by sticking to a Linux based system in 2018.

Yes i took it back to the dealer. We sat and tried to program my voice 3 x over. I am pretty savvy with technology. ITs the system, and I know for a fact that it isn’t user error. The excuses I hear....”every car voice recognition head unit sucks.” No not true. Toyota’s does. I hope that one day, they will realize their deficiency.

 

Just spend $1200 for upgrade to a Pioneer AVIC W8400NEX HU

Then enjoy a much better sound quality and much better NAV system , also the 8400 you can mirror image your phone onto the HU

 

Lol....yeah, I know i was pushing the envelop a little. I was more curious as to how many other people have issues. Maybe I’ll start another thread and see.

 

I am not sure how the Radio integrates into the other parts of the vehicle but the fact that it is the main interface for essential settings Toyota did not do themselves any favors arguing that Lemon Laws exclude this radio.

Also, don't look at it as you vs. the dealer. Your dealer would gladly fix it under the warranty, but Toyota Corporate will not compensate their time and parts if they don't follow a process.

In this situation, the process / execution has not been able to fix your issue or even substantiate your claim of malfunction. In other words, they can't replicate the issue.

I would leave the truck there until it was repaired correctly. Document the failures with a camera etc.

 

Looks like that’s what i’m Gonna try to do. I will need to sell my entune head unit on here. Will see if they flag me for not having 50 posts as of yet. Do you have that head unit as an upgrade for yours? I’ve been shopping around and researching which one to get that will mount similar to the factory head unit. If so, do you have any pics?

 

The reality is that my dealership like others has 10 year old PCs running Windows XP in their offices. Does this affect the truck....no, but it gives you an idea that no one in the process has a clue on how to deal with software issues. You have to almost walk them through how to submit a software bug, so that it can be handed to developers, have a fix created, pilot the new code etc. Etc. Bottom line is Toyota is not that good at writing software, documenting software issues etx.

 

There is no arguing they are clueless. Lemon law on the other hand... No chance.

 

Yep...totally agree. I guess I made a mistake by saying I’m filing a lemon law issue with my truck...I wanted to put in a headline that will generate responses and that it did. I started a new thread to see if I get any other specifics. I like to fix things. I don’t ignore the broken and pretend it works. Thanks for the reply