Dealer Service Ends With Damage/Repair

2goldenz · Nov 16, 2018

I was the only truck in a football field sized parking lot and a tourist pulled in to look at the boats in the harbor and got so excited that he just backed right into me, and my truck is bright red!!

DeltaBravo · Nov 16, 2018

Lawfarin said: ↑

Things would be a lot worse if the manufacturers owned the dealerships that sold their products. There wouldn’t be any competition and only sales when they need to push inventory. Also they wouldn’t give a shit or want your trade. If they did take them they might even be less than what most dealers pay now.
Click to expand...

Sounds like communism to me

EmanC19 · Nov 16, 2018

Tell them to give you a brand new 2019 TRD PRO

Ronzio · Nov 16, 2018

The dealer has an obligation to return your property to you in the condition it was received...if that’s not the case they are liable. If someone damaged the vehicle while in their possession that’s their problem not yours...I would submit a claim with the dealers liability carrier and let them go after the other guy. Since the damage is over $500 dollars a police report should be filed. At least that’s how I see it.

hiPSI · Nov 16, 2018

Who are you guys and what did you do with the normal, logical people?

El Duderino · Nov 16, 2018

hiPSI said: ↑

Who are you guys and what did you do with the normal, logical people?
Click to expand...

So true

bodean · Nov 16, 2018

El Duderino · Nov 16, 2018

bodean said: ↑

Click to expand...

Just the people who bought pick up trucks thinking they own a Ferrari or a Bugatti.

Tacoma2020 · Nov 16, 2018

El Duderino said: ↑

I love people who call them stealerships like a business is not supposed to make a profit. You are always free to shop elsewhere
Click to expand...

Not when you are on an island.

El Duderino · Nov 16, 2018

Tacoma2020 said: ↑

Not when you are on an island.
Click to expand...

We have one dealership for Toyota’s and they aren’t completely bad to deal with when Servco Toyota but the service department is terrible due to so
many Toyota’s and not enough service bays.

Tacoma2020 · Nov 16, 2018

El Duderino said: ↑

We have one dealership for Toyota’s and they aren’t completely bad to deal with when Servco Toyota but the service department is terrible due to so
many Toyota’s and not enough service bays.
Click to expand...

Yea, I was wondering what that was like. I’ll be on Maui visiting my daughter and grands soon.

DeltaBravo · Nov 16, 2018

EmanC19 said: ↑

Tell them to give you a brand new 2019 TRD PRO
Click to expand...

And free car washes for the life of the TRD PRO

El Duderino · Nov 16, 2018

Tacoma2020 said: ↑

Yea, I was wondering what that was like. I’ll be on Maui visiting my daughter and grands soon.
Click to expand...

Yup and they are all owned by Toyota of the Pacific

SilverBullet19 · Nov 16, 2018

Sounds like mistakes were made, but they're owning it.

There really isn't much need a discussion of what you want to get out of this, it's plain and simple. You should be getting the damage repaired, or be getting a check to take it to a shop of your choice for the repairs. If they want to throw in a few services like oil changes or whatever to smooth things over and try to keep you as a customer, that's fine. Otherwise, it's just a situation of get it fixed and move on.

Gator352 said: ↑

Well, it’s his truck, not theirs. They damaged his truck at no fault to the owner. He pays monthly for that truck most likely and works hard to maintain it. If he had did the damage himself, I get your point, but he didn’t. It should be fixed to HIS standards or compensated in such a way that HE is happy with. Period.
Click to expand...

I agree it should be fixed to his standards. The fair solution is they either repair it, or he gets a quote from a shop of his choice and they cut him a check. The guys saying to get a free set of wheels or a new truck, or anyone really suggesting what freebies he should get are going over the top.

I think of this just like any traffic collision. If you get in a minor collision that isn't your fault, the other person pays for the repairs. It's not a situation of "pay for my repairs, and buy me lunch for two weeks" or "pay for the repairs and buy me a new set of wheels."

Woofer2609 · Nov 16, 2018

OP, this sucks, I know, but the dealership did man up, and if you can't see where the ding is, I would honestly call it a day.
Any truck I have bought has been already pre dented, which has saved me the trouble and worry about when and where that first ding will happen.
I had a restored Datsun Zcar that I was always so paranoid about parking ANYWHERE. It kinda took the fun outta it.

shackley · Nov 16, 2018

TT005[OP] initial post: ↑

I apologize for the lengthy post, but I have to vent.

I dropped my Tacoma off at the dealer for a 5k service earlier this week and noticed smudges to the passenger front window, passenger front door, and passenger rear door at pickup. I figured it was the result of water spots, residue associated with the curtesy car wash that I forgot to specifically refuse at drop off.

As I was looking at my truck, the service manager pulled up next to me and asked if I heard about the incident. The service manager proceeded to tell me a customer’s vehicle damaged my truck. He mentioned the dealer hired a vendor to remove the dent using paintless dent removal. The service manager looked at the passenger side rear door of my truck, and then speculated whether the incident involved my truck or another Quicksand Tacoma that was serviced at the dealer the same day. Somewhat bewildered at the moment, I dismissed the incident as perhaps involving the other Quicksand Tacoma. Afterall, I couldn’t help but consider the service advisor would have informed me if my truck had been damaged. So, I left the dealer and drove home.

I further inspected my truck after arriving home, well, as best as I could at night with a flashlight in hand. I noticed more residue and swirl marks confined to the passenger side rear door. The more I looked, the more certain I became that my truck had been damaged.

The next morning, I returned to the dealer and met with the service advisor and service manager. The service advisor admitted my truck was indeed damaged and she mistakenly called another Tacoma owner regarding the incident. The service manager explained a customer’s child opened a door into my truck causing a small dent. I voiced concern that I should have been contacted and given the opportunity to pursue the customer/insurance carrier to resolve the matter. I’m still bothered by the incident, moreso by the fact the service department performed a repair without my authorization. I was offered a full detail for free but declined. The service manager asked what he could do for me in light of the incident. I accepted his business card and told him I’d follow up with him later. I still debating the incident and my next response.
Click to expand...

My question concerns the incompetence of the service adviser. Where do they get these people, from under a tumbleweed somewhere?

Mully · Nov 16, 2018

TT005[OP] initial post: ↑

I apologize for the lengthy post, but I have to vent.

I dropped my Tacoma off at the dealer for a 5k service earlier this week and noticed smudges to the passenger front window, passenger front door, and passenger rear door at pickup. I figured it was the result of water spots, residue associated with the curtesy car wash that I forgot to specifically refuse at drop off.

As I was looking at my truck, the service manager pulled up next to me and asked if I heard about the incident. The service manager proceeded to tell me a customer’s vehicle damaged my truck. He mentioned the dealer hired a vendor to remove the dent using paintless dent removal. The service manager looked at the passenger side rear door of my truck, and then speculated whether the incident involved my truck or another Quicksand Tacoma that was serviced at the dealer the same day. Somewhat bewildered at the moment, I dismissed the incident as perhaps involving the other Quicksand Tacoma. Afterall, I couldn’t help but consider the service advisor would have informed me if my truck had been damaged. So, I left the dealer and drove home.

I further inspected my truck after arriving home, well, as best as I could at night with a flashlight in hand. I noticed more residue and swirl marks confined to the passenger side rear door. The more I looked, the more certain I became that my truck had been damaged.

The next morning, I returned to the dealer and met with the service advisor and service manager. The service advisor admitted my truck was indeed damaged and she mistakenly called another Tacoma owner regarding the incident. The service manager explained a customer’s child opened a door into my truck causing a small dent. I voiced concern that I should have been contacted and given the opportunity to pursue the customer/insurance carrier to resolve the matter. I’m still bothered by the incident, moreso by the fact the service department performed a repair without my authorization. I was offered a full detail for free but declined. The service manager asked what he could do for me in light of the incident. I accepted his business card and told him I’d follow up with him later. I still debating the incident and my next response.
Click to expand...

Sorry to say this, but all dealers will damage or abuse your truck. The techs don't care, they do shoddy work, leave grease on anything they touch, scratch your paint, leave your valve caps loose so they are lost by the time you get home, mess with your radio, take your change, pick their nose in it and hot rod it when test driving it. Sorry your truck was dented. Never go to the dealer unless you want a brand new truck. Good luck. Here is my truck, why would I want them to shit all over this?

hiPSI · Nov 16, 2018

SilverBullet19 said: ↑

Sounds like mistakes were made, but they're owning it.

There really isn't much need a discussion of what you want to get out of this, it's plain and simple. You should be getting the damage repaired, or be getting a check to take it to a shop of your choice for the repairs. If they want to throw in a few services like oil changes or whatever to smooth things over and try to keep you as a customer, that's fine. Otherwise, it's just a situation of get it fixed and move on.

I agree it should be fixed to his standards. The fair solution is they either repair it, or he gets a quote from a shop of his choice and they cut him a check. The guys saying to get a free set of wheels or a new truck, or anyone really suggesting what freebies he should get are going over the top.

I think of this just like any traffic collision. If you get in a minor collision that isn't your fault, the other person pays for the repairs. It's not a situation of "pay for my repairs, and buy me lunch for two weeks" or "pay for the repairs and buy me a new set of wheels."
Click to expand...

The world is going mad.
In the first post, the guy went to pick up his truck and noticed swirl marks.
What happened was, a kid opened a door and caused a door ding on the property. They had identical Tacomas in the shop, they called the wrong owner to get authorization to repair, he gave it and they fixed a truck. Too bad it was the guy that wasn't informed!
So the guy who was notified of damage had no damage and the guy that wasn't notified had a door ding fixed. The right way too!

And then we have crazy people thinking he needs a new truck, or new wheels, or money or lawsuits.

All because of an honest mistake.

daddy_o · Nov 16, 2018

TenBeers said: ↑

If the damage is completely repaired, really all they did wrong was have it repaired without notifying you first and letting you decide what to do. If paintless dent repair took care of it, that's better than Bondo and paint that won't match. And, at least they told you -- sounds like you might not have even known otherwise. I'd take the full detail and some free services.
Click to expand...

And the way I understood it is that they called the wrong customer. So, they did get approval to fix it, just from the wrong guy. So, the dealer really was not hiding anything, there was just a mistake made in verifying the customer.

rtzx9r · Nov 16, 2018

Right, but they still owe him a new house after all.

Log in or Sign up

Welcome to Tacoma World!

Dealer Service Ends With Damage/Repair

#41
2goldenz Member

#42
DeltaBravo Do you know what nemesis means?

#43
EmanC19 Well-Known Member

#44
Ronzio Well-Known Member

#45
hiPSI Laminar Flow

#46
El Duderino Obviously, you're not a golfer.

#47
bodean Well-Known Member

#48
El Duderino Obviously, you're not a golfer.

#49
Tacoma2020 Well-Known Member

#50
El Duderino Obviously, you're not a golfer.

#51
Tacoma2020 Well-Known Member

#52
DeltaBravo Do you know what nemesis means?

#53
El Duderino Obviously, you're not a golfer.

#54
SilverBullet19 Well-Known Member

#55
Woofer2609 Getting better all the time.

#56
shackley Well-Known Member

#57
Mully Well-Known Member

#58
hiPSI Laminar Flow

#59
daddy_o Well-Known Member

#60
rtzx9r Well-Known Member

Products Discussed in

Log in or Sign up

Useful Searches

Welcome to Tacoma World!

Dealer Service Ends With Damage/Repair

#41 2goldenz Member

#42 DeltaBravo Do you know what nemesis means?

#43 EmanC19 Well-Known Member

#44 Ronzio Well-Known Member

#45 hiPSI Laminar Flow

#46 El Duderino Obviously, you're not a golfer.

#47 bodean Well-Known Member

#48 El Duderino Obviously, you're not a golfer.

#49 Tacoma2020 Well-Known Member

#50 El Duderino Obviously, you're not a golfer.

#51 Tacoma2020 Well-Known Member

#52 DeltaBravo Do you know what nemesis means?

#53 El Duderino Obviously, you're not a golfer.

#54 SilverBullet19 Well-Known Member

#55 Woofer2609 Getting better all the time.

#56 shackley Well-Known Member

#57 Mully Well-Known Member

#58 hiPSI Laminar Flow

#59 daddy_o Well-Known Member

#60 rtzx9r Well-Known Member

Products Discussed in Entire Site Forum: 3rd Gen. Tacomas (2016-2023)

#41
2goldenz Member

#42
DeltaBravo Do you know what nemesis means?

#43
EmanC19 Well-Known Member

#44
Ronzio Well-Known Member

#45
hiPSI Laminar Flow

#46
El Duderino Obviously, you're not a golfer.

#47
bodean Well-Known Member

#48
El Duderino Obviously, you're not a golfer.

#49
Tacoma2020 Well-Known Member

#50
El Duderino Obviously, you're not a golfer.

#51
Tacoma2020 Well-Known Member

#52
DeltaBravo Do you know what nemesis means?

#53
El Duderino Obviously, you're not a golfer.

#54
SilverBullet19 Well-Known Member

#55
Woofer2609 Getting better all the time.

#56
shackley Well-Known Member

#57
Mully Well-Known Member

#58
hiPSI Laminar Flow

#59
daddy_o Well-Known Member

#60
rtzx9r Well-Known Member

Products Discussed in