Dealership dropped the ball

ah bummer, would be too far to send you to bighorn in glenwood. they have been awesome for me.

i brought my issues up with them multiple times before i went elsewhere... it did no good unfortunately. i think the place is just too big sometimes to be able to do good customer service. the actual process of buying the truck from there was great though, but they won't get my business again unfortunately.

 

It’s not the customer’s responsibility to verify if the dealer is actually ready to preform the repair. Sounds like a piss poor service department to me. I be bitching a blue streak to the general manager if I were you!

 

"Wop de s*it"

Am I missing something?

 

It's called being responsible bud. I know that means not having someone to blame but yourself...

 

I hope you are not "doggin' on me"......the OP needs to reach out to the folks that service his/her vehicle

 

Dealer offered me a tank of gas for my trouble, that is where the wop de s'xt comes from.

 

If you read my posts you would have seen that the dealership confirmed my appointment on Friday.

 

Yes, seriously.

Would you think it acceptable if you went to the grocery store and they told you that they only sell one item at a time? The idiots that run that place clearly want large numbers of customers/appointments for whatever internal looks-good-on-paper purposes, and have no interest in dealing with customers' problems. That's absolutely unacceptable, and Toyota Corporate needs to know about this practice, as it reflects very poorly on the Toyota brand.

 

No it's called personal responsibility, which apparently most people nowadays have forgotten.
Sure, the dealer should have had the part but why not make a simple call just to make sure? Then there would be no drama and he wouldn't have drove 200 miles and most importantly, he would have been responsible for himself, not the dealer.

It's easy to blame someone else. It's hard to blame yourself. Geez.

 

So? Did you ask them if the parts were in or did you assume...

 

The dealer may or have not messed up!

Give the dealer a chance....

Ask them about what happened and try to figure out a solution.

PERHAPS there was some sort of miscomms with the OP's Dealer....**8t happens.

 

That makes too much sense.

 

Do you call your dentist to make sure he has fluoride when you go for your cleaning appointment? When you go for your Toyota service, do you also call to make sure all their mechanics showed up? That they have the lights on? That the gas station down the street has gas for you to fill up? That the road is paved?

Blaming OP for not calling is a very slippery slope.

The dealer made an appointment to service OP's vehicle. The dealer was aware of the date and time, and aware of what was needed to do the work. The dealer runs a business of servicing customers. The customer does not run a business of doing the dealer's work for them. It is 100% the dealer's responsibility to be ready to do the work, or alert the customer.

 

Oh please. This was the dealers fault and the only lack of personal responsibility involved was on the part of the employee at the dealers service department who should have made sure the part was in at the time they confirmed the appointment.

 

You are right. However it is my responsibility that I don't drive 200 miles for nothing. He is 100 miles from dealer.

 

The way forward is pretty clear. Obviously, someone made a mistake and efforts to find out what happened should be done. The proper place to complain is the GM of the dealership or Corporate if that has already been done and you didn't get satisfaction. One thing for certain is that complaining about it on this forum and then second guessing the OP and or dealer won't fix the problem. Just say'n......

 

I want my mama!!!

 

When I make appointments for specific things, I put plenty of notes, or make extra emphasis that the reason be noted (lest I forget). It is not excusable in such a case for them to “drop the ball”. I get how it happens... it’s called lazy management. When you don’t look ahead in the calendar and don’t look for items that require special attention. Would it be acceptable for you to appear for your 10K appointment and they say - “oh, sorry. We can only rotate your tires... we ran out of oil filters. We had five people yesterday.” I’m with everybody else... 100 miles or not... get friendly with another dealer. Maybe one near relatives, etc. Also, definitely let corporate know the reason you don’t use the closer dealer. Things don’t get fixed if there are no problem reports. Nothing will likely happen, but you did your part. Maybe the next guy gets to benefit from your efforts.

 

Simple answer to this.....CALL the DEALER...

If they have done you [op] wrong then simply move on.


I am out on suggestions....

 

I did complain to the dealership, was offered a tank of gas for my trouble. Big deal. My time is worth more than that.