Dealership dropped the ball

There are things in life that are safe to assume. A dentist will have fluoride, a dealer will have oil, the convenience store will have beer, gas stations have gas, etc.
If it is anything out of the norm, you better confirm or take a chance on being pissed off and starting a thread on tacomaworld.

I cannot believe you guys.
OP, ask next time. Save you a bunch of grief.

 

^^ This.

It’s not so much to make sure the dealer has the part as much as it is to make sure you don’t drive 100 miles for no reason. I don’t know that the OP did anything wrong, BUT it would’ve been less ass pain to him to double check before hitting the road. When you live in rural or states with long drives, it should become second nature.

 

Who called you? Was it your service guy? Was it the service manager? Was it just a random person from the dealership?

It makes a difference. They automatically contact you at my dealership but that doesn’t mean anything. If you have to drive that far, you could have told him you were leaving your truck and they could give you a rental for your trouble... Why put more miles on your truck and even get worked up over nothing?

If this is what you call a bad experience with a Toyota dealership my friend you have a long road ahead of you. This is baby junk compared to what they have done to myself and many other customers.

 

Man, I am beginning to regret I joined TW, so much animosity here. It is impossible to confirm part is in when appointment is at 8 am and you have to leave at 6 am to make your appointment and the dealer is not even open at that time. Plus given the fact that they called and confirmed it on Friday.

 

It was the service dept. that called not just so joe blow

 

I still say you should have told them to give you a rental. That way you could’ve kept miles off of your truck.

If you post up negative stuff about a dealership and you don’t fully explain from the get go what happened... Members will speculate. It’s okay to hate it here. We all do!!! Lol!

 

I’ll bet there are 30 Toyota dealers within 100 miles of me...and I live in the Midwest.

Anyway, I would be checking double checking, asking for a pic of parts needed, asking about contingency if the truck stays overnight. 200 miles, 3-4 hours of my time is priceless. Sucks that it happened OP but welcome to 2019. Customer service EVERYWHERE is a joke. Gotta be smarter than they are dumb.

 

Was calling them the day before not an option?

I'm not trying to say this is your fault, but if I had a 2 hour round trip drive to the dealership, I can't imagine not calling the day before to make sure the part is in.

 

He said 3 times already in this thread that it was not possible for him to do so.

 

Maybe try reading my post again. I asked why he didn't call the day before. Not that morning.

 

The dealership is not open on Sunday

 

Call 2 days before? If they aren’t available to call the day before, they aren’t available to receive an inbound part either.

 

Don .... pls respond to my message!


Not a car dealer or anything but let me try to help you out!

 

His appointment was Monday... Your first question was did he even call first. Just saying. He’s already pissed off at us. If he could’ve called he would’ve according to him.

 

Ok I’ll sum this up.

Friday service dept called to confirm his Monday 8 am appointment.

Op when they confirmed, did they verify it was for the the blower motor? (I believe this is a recall, and would think they would have the part before verifying service)

To get to said appointment Monday at 8 am, he left at 6 am for the 100 mile drive. And could not call to see if the service advisor was doing their job, because they are not open on Sunday.

Shitty service if you ask me, but OP learn from their mistake.

 

Awesome dude good for you that's not the rocky mountains. @BlueTaco17 sounds like you learned an unfortunate lesson about Stevinson a little to late.

 

I don’t think anyone is confused by what the summery of events was.

 

Lots of folks asking the same dam questions that could be answered by reading previous posts.

 

Why not ask when they confirmed on Friday! Because he shouldn’t have to verify the parts are in when they call to verify the service.

 

Are you personnaly offended reading these same questions? Most are trying to understand why he didn’t confirm as a means of self preservation of his own valuable time.

Of course he shouldn’t have to, but it’s a good thing to do to cover yourself and your time.