Brand New Truck Not Starting.

I just got a brand new 2019 Access cab 4cyl from my work. I drove it to a site then was going back to the office and stopped for coffee as I went to leave the truck wouldn’t start. I used a portable battery jumper but that didn’t do anything. I got it towed to the county vehicle mechanic and we will see what they say. I was thinking that maybe the anti theft system is preventing the truck from recognizing the key and starting the engine. Either way it has 40 miles on it so thought it was weird. My personal truck is a 2017 TRD OR DCSB and it has me anxious to find out the cause.

 

No cranking of starter? Any clicks?

 

Nope nothing.

 

Any error messages on the dash cluster screen?

 

Foot on brake, truck tranny all the way in park (assuming auto tranny)
does the dash/guages come alive?

 

Yea truck is in park, foot on brake. The dash and gauges come alive, the headlights work, but the radio doesnt turn on. ‍♂️

 

Any error messages on the dash cluster screen?

 

If it is a push button start the fob battery may be dead. Push the button with the fob.

 

A loose connection on the starter would do that. I've had cars that would not turn over with a bad starter or a bad starter solenoid fail to start.

 

You said foot on brake. So safe to assume auto tranny.?
push button start?

 

Any resolution?

 

. . . "The county vehicle mechanic "???

WTF . . . DEALER!! It's a brand new truck!!

G.

 

Seriously... SPEECHLESS.

 

Have it towed to dealer. 40 miles on it its their problem not yours

 

You might want to revise your triage strategy.

 

The mechanic thinks its the key fob which is aftermarket. They are taking t to the dealer. I guess they put aftermarket keyfobs on all the low end super basic trucks for work.

No there is no error message on the dash cluster.