1. Welcome to Tacoma World!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tacoma discussion topics
    • Communicate privately with other Tacoma owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

CBi Offroad... customer battles for product

Discussion in 'CBI Off-Road Fab' started by JBadWulf, Feb 2, 2019.

Page 3 of 17
  1. Feb 3, 2019 at 8:38 AM
    #41
    EatSleepTacos

    #41
    EatSleepTacos Well-Known Member

    Joined:
    Mar 24, 2015
    Member:
    #151688
    Messages:
    59,834
    Gender:
    Male
    First Name:
    Randy
    West Valley, AZ
    Vehicle:
    2017 4Runner
    It was a Navy joke, because we're always getting the shaft. No lube either.
     
    EatSleepTacos, Feb 3, 2019
    #41
    Rikolas, oretaco, singletrack_ftw[QUOTED] and 2 others like this.
  2. Feb 3, 2019 at 8:44 AM
    #42
    kakwvu

    #42
    kakwvu Almost Heaven

    Joined:
    Jun 27, 2016
    Member:
    #190707
    Messages:
    6,768
    Gender:
    Male
    First Name:
    Kyle
    WV
    Vehicle:
    ‘24 JLURX
    Seriously made me lol. Best decision I made was getting those CH33 benefits settled and getting out.

    OP - I’ve had great luck with BAMF and CBI.. both on time for sliders and skids respectively. Shipping is a bitch, but that’s the pain when you’re not local and having over 100# of awkward shaped steel shipped.

    If CBI won’t work with you, I’d go with @EatSleepTacos suggestion and order with Mobtown. Beyond having good products, those guys live on the forums.
     
    kakwvu, Feb 3, 2019
    #42
    EatSleepTacos likes this.
  3. Feb 3, 2019 at 8:45 AM
    #43
    singletrack_ftw

    #43
    singletrack_ftw “I chopped the wrong leaf!”

    Joined:
    Aug 27, 2017
    Member:
    #228223
    Messages:
    3,685
    Gender:
    Male
    First Name:
    Tyler
    AZ
    Vehicle:
    ‘08 TRD OR 4wd
    https://www.tacomaworld.com/threads/singletrack’s-‘dad-shred-build-thread’-i’m-just-doing-it-for-the-kids.619250/ Sos offroad sliders (kickout + filler) Sos offroad full belly skids (steel) Sos offroad front recovery point Sos offroad concepts HC rear bumper with bedside kickout tubes Marlin Crawler LCA frame brace kit Trail Gear rear diff cover Bilstein 5100 + OME 885 Total Chaos UCA BILSTEIN b110 OME Dakar standard pack Wheelers Ubolt flip kit Wheelers Superbump f/r Wheelers SS extended brake lines FN five star 16x8 -25 Milestar Patagonia MT 315/75r16 Custom projector retrofit (acme super h1 + morimoto 4300k) Baja Designs S2 sport ditch pods on CBI ditch pod mounts Amazon AMAK rock lights CMC CB radio hardmount
    Over my head, my bad. Hahaha. Yeah it’s tough, I realize there are hurdles and difficulties that lead to longer lead times for a majority of armor companies but @EddyRRT places a high priority on communicating with his customers and being upfront about where he’s at with production and shipping CONSTANTLY. It was a very comforting thing for me to see and experience first-hand after seeing several people get the shaft from large companies. There is a degree of trust needed when putting lots of money down on a product not to arrive (whether it be 3 weeks or 9 weeks) or more
     
    singletrack_ftw, Feb 3, 2019
    #43
    MattCowsmasher and SOS CONCEPTS like this.
  4. Feb 3, 2019 at 9:09 AM
    #44
    08BajaBoy

    #44
    08BajaBoy Well-Known Member

    Joined:
    Oct 3, 2010
    Member:
    #44164
    Messages:
    443
    Gender:
    Male
    First Name:
    Brian
    Southern Cal
    Vehicle:
    08 Rugged Trail PreRunner
    AFE Pro Dry S air filter, Magnaflow muffler, FabTech DirtLogic UCA, FabTech 2.5 remote resi (front) and 2.25 remote resi (rear)
    Reading this thread makes me think the owners/management of CBi are being a little too tight with their money on multiple levels:

    1. Their tubing bender was down - if metal fabrication is your livelihood, you better have a risk mitigation plan for that situation (either secondary equipment or contract with a local shop to cover you until your equipment is fixed).
    2. Extremely late orders - an apparent lack of a system to keep track of backlog. Even an Excel spreadsheet would serve the basic functions required.
    3. Lack of communication/false promises - not enough customer service personnel. Another indication of micro managing the bottom line.

    My guess is they are over marketing themselves beyond their capacity, didn't account for or have not reacted to the extra business from Pelfreybilt shutting down, or something else that is not apparent yet to the public.
     
    08BajaBoy, Feb 3, 2019
    #44
    808inDa503 likes this.
  5. Feb 3, 2019 at 9:41 AM
    #45
    BortisYeltzen

    #45
    BortisYeltzen Well-Known Member

    Joined:
    Dec 17, 2016
    Member:
    #205105
    Messages:
    1,256
    Gender:
    Male
    First Name:
    Barrett
    Salt Lake City, UT
    Vehicle:
    2017 MGM TRD Off-road DCLB
    OTT Tuned, Bilstein TRD Pro lift, ECGS bushing, Heated Clazzio's, RCI SKID TRILOGY, BAMF sliders, ARE V-Series shell, RokBlokz flaps, more to come
    CBI has been bragging a bunch on Instagram on the launch of all their Chevy ZR2/Colorado products. Seems like that is just what they need, an entirely new market to piss off...
    0EF888FF-BED8-4BCC-991A-1ADDA18B1FAC.jpg
    I bought my Prinsu toprack right after CBI bought them, took forever but I got my rack. I decided to go elsewhere on all future purchases. So far, my RCI skids and BAMF slider orders have been smooth. My RCI skids showed up as promised, no issues. Don’t have the sliders yet, but knew I was going into a 14-16 week lead time when I bought them on a group buy. Jerry at BAMF has beeen quick to respond when I’ve asked for status. Should have them in a few weeks.
     
    Last edited: Feb 3, 2019
    BortisYeltzen, Feb 3, 2019
    #45
    JBadWulf[OP] likes this.
  6. Feb 3, 2019 at 9:45 AM
    #46
    08BajaBoy

    #46
    08BajaBoy Well-Known Member

    Joined:
    Oct 3, 2010
    Member:
    #44164
    Messages:
    443
    Gender:
    Male
    First Name:
    Brian
    Southern Cal
    Vehicle:
    08 Rugged Trail PreRunner
    AFE Pro Dry S air filter, Magnaflow muffler, FabTech DirtLogic UCA, FabTech 2.5 remote resi (front) and 2.25 remote resi (rear)
    @BortisYeltzen another good point I forgot to bring up. With Chevy and Ford coming back with legitimate competition for the tacoma , CBi needs to limit their options or expand their workforce. Classic over extension of their capacity.
     
    08BajaBoy, Feb 3, 2019
    #46
    JBadWulf[OP] likes this.
  7. Feb 3, 2019 at 9:47 AM
    #47
    kakwvu

    #47
    kakwvu Almost Heaven

    Joined:
    Jun 27, 2016
    Member:
    #190707
    Messages:
    6,768
    Gender:
    Male
    First Name:
    Kyle
    WV
    Vehicle:
    ‘24 JLURX
    It’s possible that they’re just behind on sliders.

    Y’all need to chill on this mob mentality. Pelfreybilt stopped delivering everything. I got full skids just a few months ago on time. I know of others having received bumpers recently as well.

    Contact them again, and even let them know you’ve posted here. They don’t come on the forums much.
     
    kakwvu, Feb 3, 2019
    #47
    208bench and MellyMel like this.
  8. Feb 3, 2019 at 9:57 AM
    #48
    TWTaco

    #48
    TWTaco Well-Known Member

    Joined:
    Dec 19, 2015
    Member:
    #172601
    Messages:
    5,951
    Gender:
    Male
    First Name:
    Dave
    TWTaco, Feb 3, 2019
    #48
    Bluegrass Taco likes this.
  9. Feb 3, 2019 at 9:59 AM
    #49
    Bluegrass Taco

    #49
    Bluegrass Taco Politically incorrect low tech redneck

    Joined:
    Jul 27, 2015
    Member:
    #160391
    Messages:
    23,099
    Gender:
    Male
    First Name:
    Bill
    Mt Washington Ky
    Vehicle:
    2011 DCSB, TRD OR, 5100's, 885's 285/75r16 Cooper STT PROs.

    I wouldn't hold my breath. Bankruptcy fiasco.
     
    Bluegrass Taco, Feb 3, 2019
    #49
    FastEddy59 likes this.
  10. Feb 3, 2019 at 10:01 AM
    #50
    Haslefre

    #50
    Haslefre Well-Known Member

    Joined:
    Jan 27, 2012
    Member:
    #71523
    Messages:
    18,835
    Gender:
    Male
    First Name:
    Brady
    TN
    Vehicle:
    2019 Tundra
    Some flags and center console divider... lots of things on the wanted list.
    Haslefre, Feb 3, 2019
    #50
  11. Feb 3, 2019 at 10:01 AM
    #51
    EricL

    #51
    EricL Tomahawk Chopper

    Joined:
    Aug 21, 2014
    Member:
    #136643
    Messages:
    16,012
    Gender:
    Male
    Greenwood, SC
    Vehicle:
    2015 Slowmobile
    SOS Offroad Concepts Armor
    Another nod to @EddyRRT at SOS Offroad Concepts. All my armor is SOS, sliders, bumpers, and skids, and I couldn't be happier with the level of quality and customer service he has provided.
     
    EricL, Feb 3, 2019
    #51
    Jareds Toyota, MattCowsmasher, JBadWulf[OP] and 1 other person like this.
  12. Feb 3, 2019 at 10:02 AM
    #52
    m603holden

    #52
    m603holden @Koditten Pirate Radio member #063

    Joined:
    Oct 18, 2014
    Member:
    #140581
    Messages:
    11,732
    Gender:
    Male
    First Name:
    Marteeen
    New England
    Vehicle:
    2017 Tacoma DCSB OR MT
    Lots of sail boat fuel
    My vote is for mobtown. Great customer service . I don't think I ever went more than 3 days without hearing back from them

    @Mobtown Offroad
     
    m603holden, Feb 3, 2019
    #52
    EatSleepTacos and Ch78 like this.
  13. Feb 3, 2019 at 10:03 AM
    #53
    TWTaco

    #53
    TWTaco Well-Known Member

    Joined:
    Dec 19, 2015
    Member:
    #172601
    Messages:
    5,951
    Gender:
    Male
    First Name:
    Dave
    This is the way all fabricators should be conducting business! Erick is the man! state48overland is the reason i ordered with Demello and they are local to me and put out excellent products! Glad i did not go with CBI !
     
    TWTaco, Feb 3, 2019
    #53
    OmegaMan73, JBadWulf[OP] and smw62891[QUOTED] like this.
  14. Feb 3, 2019 at 10:03 AM
    #54
    DIRTT_Fish

    #54
    DIRTT_Fish Well-Known Member

    Joined:
    Oct 11, 2016
    Member:
    #199451
    Messages:
    130
    Gender:
    Male
    Vehicle:
    2017 TRD OR DCSB
    Cbi t3, 888, HD Dakar, b110, wheelers bumps,ubolt flip, spc uca, +4" rear brake lines.
    Ordered my steel cbi t3 through tacomabeast and got it within a reasonable time frame...RCI sliders and alum skid also. Same thing. No problems with long super long waits. Maybe 4 months total for everything
     
    DIRTT_Fish, Feb 3, 2019
    #54
  15. Feb 3, 2019 at 10:04 AM
    #55
    Ayeele

    #55
    Ayeele Well-Known Member

    Joined:
    Mar 14, 2017
    Member:
    #213267
    Messages:
    1,780
    Gender:
    Male
    Houston, Tx
    Vehicle:
    18 TRD Pro, 04 DCSB 4x4
    Sucks to hear man. At this point in time, i find it hard to buy a quality bumper from a good company that doesnt give you the run around. Its hard to find a company these days that has both qualities
     
    Ayeele, Feb 3, 2019
    #55
    tcjacado likes this.
  16. Feb 3, 2019 at 10:06 AM
    #56
    DavesTaco68

    #56
    DavesTaco68 Well-Known Member

    Joined:
    Oct 22, 2016
    Member:
    #200391
    Messages:
    3,347
    North Thompson, BC
    Vehicle:
    2013 Tacoma TRD
    - ICON UCAs, BP51/Kings, SCS wheels, 285s, Leer 100XR canopy. Greenlane aluminum winch bumper, Smittybilt X20 winch. Trying Falken AT3w now, Really like BF KO2s.
    The auction company will let you check out the warehouse. I know it’s pretty screwed up seeing all that product, and you didn’t get your stuff.
     
    DavesTaco68, Feb 3, 2019
    #56
  17. Feb 3, 2019 at 10:09 AM
    #57
    TACOVRD

    #57
    TACOVRD I Identify As A Prius

    Joined:
    Jul 11, 2015
    Member:
    #159264
    Messages:
    6,437
    Gender:
    Male
    First Name:
    TW Addict
    AZ/WA
    Vehicle:
    2019 T4R ORP - Formerly 2013 DCSB OR Spruce Mica
    Workin' on it....
    Just an aside, but if any of you are looking for front bumpers, @At The Helm quoted a 4 week lead time and it was delivered in 4 weeks. Also, just put a deposit down and balance was paid when it was palletized and ready to ship. I appreciate both his commitment to shipping on time and his practice of deposit followed by balance rather than everything up front. At least the risk is split between both parties that way on a high dollar order.
     
    TACOVRD, Feb 3, 2019
    #57
    Falldownhard and At The Helm like this.
  18. Feb 3, 2019 at 10:11 AM
    #58
    TWTaco

    #58
    TWTaco Well-Known Member

    Joined:
    Dec 19, 2015
    Member:
    #172601
    Messages:
    5,951
    Gender:
    Male
    First Name:
    Dave
    I did get my money back but it was a battle! NAVY FEDERAL CREDIT UNION came through for me!
     
    TWTaco, Feb 3, 2019
    #58
    Spare Parts and DavesTaco68[QUOTED] like this.
  19. Feb 3, 2019 at 10:20 AM
    #59
    TWTaco

    #59
    TWTaco Well-Known Member

    Joined:
    Dec 19, 2015
    Member:
    #172601
    Messages:
    5,951
    Gender:
    Male
    First Name:
    Dave
    TWTaco, Feb 3, 2019
    #59
    tcjacado, At The Helm, DavesTaco68 and 1 other person like this.
  20. Feb 3, 2019 at 10:21 AM
    #60
    Ayeele

    #60
    Ayeele Well-Known Member

    Joined:
    Mar 14, 2017
    Member:
    #213267
    Messages:
    1,780
    Gender:
    Male
    Houston, Tx
    Vehicle:
    18 TRD Pro, 04 DCSB 4x4
    Idk man.. contacting a company multiple times over 5 months with them having your 1k of hard earned money is a failure on someone’s side. Customer service is what keeps loyal customers loyal
     
    Ayeele, Feb 3, 2019
    #60
    jackn7, Mully, DavesTaco68 and 5 others like this.
Page 3 of 17
To Top