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TACOMABEAST= terrible customer service

Discussion in '3rd Gen. Tacomas (2016-2023)' started by hygieneboy, Mar 13, 2019.

Page 3 of 12
  1. Mar 13, 2019 at 4:51 PM
    #41
    LivinOnEdge

    #41
    LivinOnEdge ¯\_(ツ)_/¯

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    :thumbsup:

    You’re welcome too @mesojdm :p
     
    LivinOnEdge, Mar 13, 2019
    #41
  2. Mar 13, 2019 at 5:00 PM
    #42
    3Six

    #42
    3Six Well-Known Member

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    3Six, Mar 13, 2019
    #42
  3. Mar 15, 2019 at 4:17 PM
    #43
    tcmbst

    #43
    tcmbst New Member

    Joined:
    Jan 30, 2019
    Member:
    #281257
    Messages:
    1
    First Name:
    TACOMABEAST
    Vehicle:
    2018 Tacoma TRD
    Hi TW,

    Customer purchased A/C Vent Rings, Interior Foam Inserts and Raised Glovebox Inserts. All items are from TufSkinz which are not only products of excellent quality but we have never received any complaints. Ironically enough, TufSkinz is based out of Florida where the Florida heat has not created any issues with their own vehicles. Tufskinz products are not only designed but also manufactured in Central Florida. They are not crappy Chinese products as some insinuated.

    These items use 3M automotive grade adhesive, same as the OEM badges used on the Tacoma doors so if applied correctly there are no issues. Customers need to follow the instructions provided to make sure they adhere correctly.

    Below you will see how the items are shipped and how we received the return from the customer. It is very hard to help a customer when we receive a return in this condition. Our policy states that used items may not be returned. If the item did not stick well once applied, the customer could have put them back on the backing plate and asked for a warranty replacement or at least send them back in a better condition than what is pictured below.

    This case has been escalated to upper management and someone will be contacting you with more information.

    Tufskinz Case Example.jpg
     
    tcmbst, Mar 15, 2019
    #43
  4. Mar 15, 2019 at 4:21 PM
    #44
    Skydvrr

    #44
    Skydvrr IG: @kalopsianick

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    That's honestly how I'd ship something back. I don't save all the packaging and what not when I buy something. It looks better than how I invisioned it. I imagined it being all torn and shredded
     
    Skydvrr, Mar 15, 2019
    #44
    stun gun, patdeezy, Fastbilly5 and 2 others like this.
  5. Mar 15, 2019 at 4:27 PM
    #45
    JCOOR

    #45
    JCOOR Well-Known Member

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    I’m waiting for the TACOMABEAST petroglyph editions to come out. I heard they’re off to a rocky start but should be carving up the competition soon
     
    JCOOR, Mar 15, 2019
    #45
    wi_taco, mcm808, jgr81 and 21 others like this.
  6. Mar 15, 2019 at 4:33 PM
    #46
    Nunya Bizness

    #46
    Nunya Bizness A-A-Ron aka Stunny Gunny

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    doh.gif
     
    Nunya Bizness, Mar 15, 2019
    #46
    BlueFalconActual and JCOOR like this.
  7. Mar 15, 2019 at 4:33 PM
    #47
    EDDO

    #47
    EDDO                         

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    EDDO, Mar 15, 2019
    #47
    wi_taco, ChemDawg, opentang and 5 others like this.
  8. Mar 15, 2019 at 4:35 PM
    #48
    Wsteven

    #48
    Wsteven Well-Known Member

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    Working on them
    They must of been busy carving their Initials in public land stones somewhere to worry about repackaging it pretty.
     
    Wsteven, Mar 15, 2019
    #48
    wi_taco, Kpross3332, Thegenerik1 and 2 others like this.
  9. Mar 15, 2019 at 4:35 PM
    #49
    JdevTac

    #49
    JdevTac Well-Known Member

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    This only raises the question of why was the customer allowed to return the product and presumptively waste more of their money on shipping costs to begin with if used items can’t be returned?
     
    JdevTac, Mar 15, 2019
    #49
    ChemDawg, Thegenerik1, vicali and 5 others like this.
  10. Mar 15, 2019 at 4:41 PM
    #50
    Skydvrr

    #50
    Skydvrr IG: @kalopsianick

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    I think radio silence is tcmbst best course of action on all fronts right now lol. There's no winning and TW is brutal haha.
     
    Skydvrr, Mar 15, 2019
    #50
    Dkurtz42 and whatstcp like this.
  11. Mar 15, 2019 at 4:55 PM
    #51
    SwampYota

    #51
    SwampYota Strange things are afoot at the Circle K

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    Floor mats
    Alot of customer blame in this post. What kind of legitimate company comes on a public forum and blasts their customers, lol. Yikes.
     
    SwampYota, Mar 15, 2019
    #51
    ChemDawg, forjoeyrod, singletrack_ftw and 7 others like this.
  12. Mar 15, 2019 at 4:59 PM
    #52
    JCOOR

    #52
    JCOOR Well-Known Member

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    They have a lot to learn about business and customer service
     
    JCOOR, Mar 15, 2019
    #52
    03coma, Cl4aub, Thegenerik1 and 2 others like this.
  13. Mar 15, 2019 at 5:09 PM
    #53
    4x4Runner

    #53
    4x4Runner Sam’s gone, man. Moderator

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    Not north, not south, not west, mostly east
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    nuttin fancy
    He’s going to have to carve out his place on the forum first before we consider it.
     
    4x4Runner, Mar 15, 2019
    #53
    wi_taco, pc3coyote, Rome604 and 35 others like this.
  14. Mar 15, 2019 at 5:10 PM
    #54
    Skydvrr

    #54
    Skydvrr IG: @kalopsianick

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    :popcorn:

    Best and worst part about TW. Y'all MF are BRUTAL!:rofl:
     
    Skydvrr, Mar 15, 2019
    #54
    Tim8, ImplicitlyAlberta, JoeCOVA and 1 other person like this.
  15. Mar 15, 2019 at 5:17 PM
    #55
    bill8331

    #55
    bill8331 W9LSC

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    He’s going to have to carve out his place on the forum first before we consider it.[/QUOTE]
    :rimshot:
     
    bill8331, Mar 15, 2019
    #55
    Fastbilly5, 12TRDTacoma, stun gun and 1 other person like this.
  16. Mar 15, 2019 at 5:22 PM
    #56
    BlueFalconActual

    #56
    BlueFalconActual Some dude

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    Happy Friday y’all!
     
    BlueFalconActual, Mar 15, 2019
    #56
    StayinStock, SwampYota, JCOOR and 3 others like this.
  17. Mar 15, 2019 at 5:22 PM
    #57
    tcjacado

    #57
    tcjacado Well-Known Member

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    Can someone send him a box of colored chalk before they head out on the next adventure please.
     
    tcjacado, Mar 15, 2019
    #57
    Rock Lobster, stun gun, VirusCage and 9 others like this.
  18. Mar 15, 2019 at 5:23 PM
    #58
    Nunya Bizness

    #58
    Nunya Bizness A-A-Ron aka Stunny Gunny

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    *giggles
     
    Nunya Bizness, Mar 15, 2019
    #58
    stun gun, 12TRDTacoma and whatstcp like this.
  19. Mar 15, 2019 at 5:24 PM
    #59
    TacoTacoma16

    #59
    TacoTacoma16 Well-Known Member

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    TRD Matte Black SEMA's 265/70/R17 Nitto Ridge Grapplers
     
    TacoTacoma16, Mar 15, 2019
    #59
    tcjacado likes this.
  20. Mar 15, 2019 at 5:25 PM
    #60
    tcjacado

    #60
    tcjacado Well-Known Member

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    Ricky was much more scary than the paperboy
     
    tcjacado, Mar 15, 2019
    #60
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