Low speed brake shudder 2018 TRD Pro

TSB's are not recalls. They do not get done unless experienced by customer. It's a service bulletin that helps guide technicians, not a defect that affects all vehicles.

Matt

 

After reading so many of these posts I've come to the conclusion that Toyota really doesn't care about this rumble strip issue or the buzzing vibration at 2000rpm. If they did, they'd fix them. They're going through the motions. Typical corporate mentality. Throw a little grease at the squeaky wheel and string them along until they can't take it anymore, they finally give up and sell the truck and life goes on. If the trucks are selling...

 

Called corporate, take to dealer they say. They tell me no issues with Tacoma brakes they ever heard of or no TSB relating. I plan on getting rid of it because I can’t deal with stupid dealers,lazy mechanics.

 

You experiencing the same issues with your TRD Pro?

 

Yes, within 500 miles.

 

You'd better start riding a horse, then. lol. It's pervasive.

 

So I experienced this for the first time ever on my 2017. However it was under hard braking. Just felt like the abs working hard imo.
It was a bit of steering wheel vibration and the pedal vibrating.
Under normal braking it does not act up

 

I just recently took my 2017 in to my dealer for the 20k service and after looking things over the tech told me it was "Cupping" of the tires.. Really does feel like warped rotors though. Their solution was that they could possibly try an alignment but I would need to pay the cost. Just a daily driver, nothing crazy, said they would fix themselves once the tire wore down more.

 

They will blame anything that isn't covered under warranty if they can get away with it.

 

Why would a dealership do that?? They get paid to perform warranty work they'd be shooting themselves in the foot turning down easy business.

They won't perform warranty work that they know toyota won't pay for*. But they're not actively shielding toyota from warranty claims they'd be literally stealing from themselves by doing that.

 

Many reasons. Warranty work doesn't pay as well as customer pay work. They don't want to subject the mfg to strikes under the lemon law. They don't want to do work that will be rejected by TMS when it comes time for warranty reimbursement. They know it's an issue they can't fix and they don't even want to begin heading down the path if they know the end result will be customer dissatisfaction.

Dealing with this pervasive issue is the opposite of "easy business."

 

I work at a dealership and we warranty A LOT of things. It’s easy money from the manufacturer.
The way we see it, it’s free money or no money because customers under warranty are not going to pay for something that should be covered under warranty.
We even covered a clutch, flywheel, master and slave cylinder on a manual car with 59k miles. Bumper to bumper means bumper to bumper.
A dealership just needs a solid warranty clerk, and a great relationship with their fix ops manager of the district.

 

I understand. And I agree to an extent. But not all problems are created equal. Some repairs are a one shot deal, remove and replace, and present zero risk. Others, (like this low speed judder) not so much.

I also have over a decade of dealership service department experience and 20 more years in a field very closely related. Some things are a Pandora's Box that you do not want to open and many dealers do a good job of keeping the lid to the box closed.

And when I read your statement that bumper to bumper means bumper to bumper (while I do like the sound of it from a customer's point of view) I would refer you to pages 14-15 of the New Vehicle Limited Warranty for a list of many things that fall between those two bumpers that are NOT covered. And lots of ambiguity.

 

Getting paid less is better than getting paid NOTHING. Every service adviser has this in mind when evaluating warranty work.

No one at the dealership gives a shit about lemon law thats between lawyers and the MFG.

THIS is the only reason they'd actively deny warranty work, as I already stated.

This is just stating the obvious, if they know they can't fix it of course they won't try to fix it lol. Plus what if they spend 3 hours in diagnostics for it to end up being shitty tires the customer put on and didn't balance properly?? Who pays for that?? The customer, and they'll be pissed off swearing the dealership is screwing them then complain on the forums how they were victimized and taken advantage of.

The "rumble strip issue" in general I'm yet to see one in person that was actually so bad it needed addressing under warranty claims, the ones that DID need addressing the problem was the tires... I personally think its mostly an "issue" to people that haven't owned a truck before and expect them to drive like unibody crossovers. I'm sure theres been people out there with legitimate issues (what vehicle doesn't?) but for the most part it seems way overblown.

 

Everything you've written tells me you are young and naive and haven't been around dealer service departments long. It's ok. We were all there once.

1. It is sometimes better to be paid nothing for nothing. It takes time to come to this belief. At first glance it doesn't seem to make sense. Stick around for a while and you'll get it.
2. That's is just stupid. Ask the service managers, techs and the factory reps. Did you know that in many states the selling dealer is also legally on the hook to the consumer under the lemon law?
3. Wrong again. It happens every day all day and you are oblivious to it.
4. You need to re-read these threads. "actually so bad it needed addressing under warranty claims." lol. There's a freaking TSB on it. Dealers are replacing brake drums, axles and third members. Not tires.

Just quit while you are behind. Learn. Observe. Ask questions. You are NOT in the know.

 

Do you think I should try and revisit the issue at my next 25k service? Perhaps print out the TSB and bring it in?

 

Revisit at EVERY interval. Every time you go in, complain about EVERYTHING you think is a defect.

 

It really has to do with the manufacture and your relationship as a dealership with your district fom.
I seen all kinds of stuff replaced under warranty that are clearly wear and tear items.
Even out of warranty a dealer will goodwill a lot of work if they are a loyal customer.
If a customer never came into a dealership and has no record of any services, of course we have the right to deny whatever.

 

Whew. What a thread.

 

This response is spot on. There's 2 TSBs on it, one for the axle flange tolerance, and one for the new leaf pack to address the pinion angle. Mine is a goddam washboard to the point I can hear everything in my storage compartments jumping around, and the dealership acknowledged it. Its been in the shop for 19 days now trying to figure out the root of the problem. It's done it since 500 miles with 2 sets of 265/70/16 tires. They even went so far as to replace both wheel bearings and are moving into removing the front driveshaft next week in order to attempt to pinpoint the root.

Moving into talks with other dealer staff/Toyota for this and a multitude of other big problems (diff howl/hood glue/fucked up bed & tailgate from the factory assembly that required body shop work/bed pinch welds rusting from under the paint/electrical gremlins/oil leak/chirping fuel pump/washboard braking issue/a-pillar rattle/headlights severely pitting on the inside of the housing/window gaskets cut too short and falling out), I'll likely have almost 40 days out of service depending on how long this runs out, weeks of other fixes previously and potentially the timing chain cover oil leak fix coming up.

Could get an extended warranty, at this point I feel like the one I got is a bad seed. I hope it doesn't have to go to the citrus farm. But I will if I have to.

lol

But it's probably the tires...