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Faux Pro Headlights with Led Strip

Discussion in '3rd Gen. Tacomas (2016-2023)' started by Friedtacolover, May 10, 2018.

Page 26 of 28
  1. Jun 19, 2019 at 1:35 PM
    #501
    MrBrooks

    #501
    MrBrooks Well-Known Member

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    So did they ever get them replaced?
     
    MrBrooks, Jun 19, 2019
    #501
  2. Jun 19, 2019 at 1:41 PM
    #502
    Dogg23

    #502
    Dogg23 I like big tires

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    Big tires
    Why?
     
    Dogg23, Jun 19, 2019
    #502
  3. Jun 19, 2019 at 1:50 PM
    #503
    NuTacoma18

    #503
    NuTacoma18 Well-Known Member

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    Still trying to work through it.
     
    NuTacoma18, Jun 19, 2019
    #503
  4. Jun 19, 2019 at 2:10 PM
    #504
    MrBrooks

    #504
    MrBrooks Well-Known Member

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    Damn! Try demanding to talk to someone. I called twice about the shipping costs & TW discounts & talked to a girl there on the phone. She seemed nice but I would tell them your having an issue & you need to talk to someone. They also have a YouTube channel I think. Bad word of mouth on here will hurt them for sure! Good luck man!
     
    MrBrooks, Jun 19, 2019
    #504
  5. Jun 19, 2019 at 2:35 PM
    #505
    NuTacoma18

    #505
    NuTacoma18 Well-Known Member

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    Thank you for the advice, I will give that a shot. Thank you.
     
    NuTacoma18, Jun 19, 2019
    #505
  6. Jun 27, 2019 at 9:36 PM
    #506
    Cement TRD

    #506
    Cement TRD Well-Known Member

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    After I had them installed I did notice the plastic around the DRL was separating on both driver and passenger lights. I notified USR and offered replacement or return. Then got an email stating they looked thru their stock and all of them had this issue. So no replacement and now I have to have them uninstalled and reinstall my stock headlights. Such a headache.

    59F9BF41-80DB-4C9C-A92A-43F8BB436F4C.jpg
     
    Cement TRD, Jun 27, 2019
    #506
  7. Jun 28, 2019 at 10:01 AM
    #507
    oneup714

    #507
    oneup714 Well-Known Member

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    Damn i had my headlights for 6 months and since you pointed it out i finally realized mine are like that too. OCD kicking in time to change lol
     
    oneup714, Jun 28, 2019
    #507
  8. Jun 28, 2019 at 11:29 AM
    #508
    Cement TRD

    #508
    Cement TRD Well-Known Member

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    Where did you purchase them from? I bought mine at USR in Rancho/Ontario Ca. When I pointed this issue out they said that the all of their stock on hand all have this issue.
     
    Cement TRD, Jun 28, 2019
    #508
  9. Jun 28, 2019 at 11:31 AM
    #509
    oneup714

    #509
    oneup714 Well-Known Member

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    Same place you got it from then.
     
    oneup714, Jun 28, 2019
    #509
  10. Jun 28, 2019 at 11:32 AM
    #510
    Cement TRD

    #510
    Cement TRD Well-Known Member

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    How long ago? I purchased these lights this month. I have a contact email if you want to contact USR also.
     
    Cement TRD, Jun 28, 2019
    #510
  11. Jun 28, 2019 at 11:38 AM
    #511
    Techsan

    #511
    Techsan Well-Known Member

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    "All of our headlights are defective. Have a nice day!"

    Wow... :mad:
     
    Last edited: Jun 28, 2019
    Techsan, Jun 28, 2019
    #511
    Tacoma1818 and Cement TRD like this.
  12. Jun 28, 2019 at 11:42 AM
    #512
    oneup714

    #512
    oneup714 Well-Known Member

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    Almost 6 months ago
     
    oneup714, Jun 28, 2019
    #512
  13. Jun 28, 2019 at 11:44 AM
    #513
    Cement TRD

    #513
    Cement TRD Well-Known Member

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    That’s basically what they told me but reworded and avoiding the words defective. I believe they are aware of this problem that’s why they sell them at discount. But I’m just speculating.
     
    Cement TRD, Jun 28, 2019
    #513
  14. Jun 28, 2019 at 11:49 AM
    #514
    Cement TRD

    #514
    Cement TRD Well-Known Member

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    I would still email Rakim at USR here is his email rh@theautolamps.com
    • 1.909.477.3221
    • 9668 Milliken Ave Ste 104, R.C., CA 91730
    • M - F / 10AM - 5PM PST
     
    Cement TRD, Jun 28, 2019
    #514
    oneup714[QUOTED] likes this.
  15. Jun 28, 2019 at 4:15 PM
    #515
    Erick from USR

    #515
    Erick from USR Member

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    Rancho Cucamonga
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    08 Toyota FJ Cruiser
    Demello Front/Rear Bumper Fox 2.0 Rear Shocks Icon Rear Springs Icon Billet Uniball Upper Control Arms Icon Front 3" Front Coil Over Lift BFG A/T Ko2 RotoPax Hi Jack Sliders 5% Tint (best mod)
    Hey I got this thread forwarded to me and looked into getting onto the forum to address with you guys directly. I see you are working with one of our associates however at this point, I don't believe it was relayed the severity of the cosmetic concern and I can def take care of this for you. I appreciate you being the first to report this which allows us to improve on the product. Shoot me an email directly, I want to make sure we address this for you . eg@uniquestyleracing.com
     
    Erick from USR, Jun 28, 2019
    #515
    clayota, elaudtr and MrBrooks like this.
  16. Jun 28, 2019 at 4:16 PM
    #516
    Erick from USR

    #516
    Erick from USR Member

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    Demello Front/Rear Bumper Fox 2.0 Rear Shocks Icon Rear Springs Icon Billet Uniball Upper Control Arms Icon Front 3" Front Coil Over Lift BFG A/T Ko2 RotoPax Hi Jack Sliders 5% Tint (best mod)
    Thats not good! send me an email, Id love to look into this for you eg@uniquestyleracing.com
     
    Erick from USR, Jun 28, 2019
    #516
    clayota and MrBrooks like this.
  17. Jun 28, 2019 at 4:17 PM
    #517
    Erick from USR

    #517
    Erick from USR Member

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    Demello Front/Rear Bumper Fox 2.0 Rear Shocks Icon Rear Springs Icon Billet Uniball Upper Control Arms Icon Front 3" Front Coil Over Lift BFG A/T Ko2 RotoPax Hi Jack Sliders 5% Tint (best mod)
    I doubt that is how it went down, however if you encounter any service in that manner or issues with USR product, shoot me an email: eg@uniquestyleracing.com
     
    Erick from USR, Jun 28, 2019
    #517
    MrBrooks likes this.
  18. Jun 28, 2019 at 4:18 PM
    #518
    Erick from USR

    #518
    Erick from USR Member

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    Demello Front/Rear Bumper Fox 2.0 Rear Shocks Icon Rear Springs Icon Billet Uniball Upper Control Arms Icon Front 3" Front Coil Over Lift BFG A/T Ko2 RotoPax Hi Jack Sliders 5% Tint (best mod)
    Glad I got this info sent to me, I will def use it in hopes to help our Customer Service team grow from this.
     
    Erick from USR, Jun 28, 2019
    #518
    MrBrooks likes this.
  19. Jun 28, 2019 at 4:26 PM
    #519
    Techsan

    #519
    Techsan Well-Known Member

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    “That’s basically what they told me but reworded and avoiding the words defective.”

    Directly from the customer. Your customer service team doesn’t need to grow, they need to be unemployed.
     
    Techsan, Jun 28, 2019
    #519
  20. Jun 28, 2019 at 4:47 PM
    #520
    Erick from USR

    #520
    Erick from USR Member

    Joined:
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    Demello Front/Rear Bumper Fox 2.0 Rear Shocks Icon Rear Springs Icon Billet Uniball Upper Control Arms Icon Front 3" Front Coil Over Lift BFG A/T Ko2 RotoPax Hi Jack Sliders 5% Tint (best mod)
    No need to get into a "mob mentality" without knowing the details. If there is any issue with the service, I encourage anyone to email me directly with the details as I can look into it. That being said, we are working with the customer and I look forward to hearing from him.
     
    Erick from USR, Jun 28, 2019
    #520
Page 26 of 28

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