Why the hard time about the TSB on the Leaf Springs.

Why is there so much hesitation from Toyota and the dealerships to get this done? I called the 800 number first - they said they didnt have any information about the TSB on the leaf springs. That the techs get information and its not always passed on to the information desk at Toyota (Seriously??? - That was such a line of BS!)...that I had to call the dealership directly (This was 1-800-331-4331 -Toyota Corp - Main Service number). Not very helpful! - Seemed that they were passing the buck in a big way.

Then I called the local dealership - The service manager wanted set up an appointment to inspect the truck - 2010 DC TRD sport Pre-Runner. Before I went, I printed up the 18 page TSB to bring with me. I told them that I was towing and hauling and the rear really sags. I told my friend about this problem and he told me about the TSB and to take it in. (I felt like I had to BS or lie or something.) They service guy drove it around back - Did nothing to it for 45 minutes as I followed and stayed with the truck. After saying I would leave the truck there and for him to call me when its ready - Plus I need a courtesy ride back to my work...They drove it up to the front after I was hanging out at the service counter. He said he will order the parts and call me in a few days. He seemed sorta pissed and rude.

Why are they all upset about this??

 

http://www.tacomaworld.com/forum/2n...dealers-care-discourage-damn-tsb-springs.html

 

When I picked up my truck after tsb, my service writer handed me two receipts to signed my copy has $0.00, dealer's copy has $1,750.00...

You may have to call around different dealers. I haven't had a problem with my dealer yet.

 

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It took several trips to my dealer (and talking to different people) to get my rear springs TSB done.

I am not happy with the way Toyota is handling this rear spring TSB or the floor mat recall or the "cut off" gas pedal mod.

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i'm not sure what to think about the problems everybody has with dealerships. when i bought my last tacoma they said that here in southeast louisiana and texas has so many close dealerships that they have to compete for customer business unlike the rest of the country where dealers are spread apart far enough to be asses. here, the dealers worry about their grade on the toyota surveys. anything less than a 5 is an F.
i know they don't make a lot of money on warranty work but no business means no jobs for the techs and no service dept

 

Im having the same problem.....sadly Im actually a service advisor with BMW. It all comes down to the car company's struggling to turn a profit. Everyone is hurting and that 1800.00 warranty bill has to be paid by Toyota to the dealership, in this economy the auto makers dont want to to pay out.

 

Here's what I don't get:

This TSB has been around for what, 5 years?! And they already put the 4-packs on the Canadian and Mexican trucks. Why not just put them on the US trucks already and be done with it. The ride is still plenty "cushy SUV" which is apparently what Toyota claims Americans want and why they do weaker springs.

 

Incorrect.

Ego.

Service writers...and in many cases, service managers HATE the Internet, and the fact that you know more about your truck than they do.

Back in the day...they held all the cards. The Internet has changed EVERYTHING...

This is true for most businesses and industries.

So...in summary...one can see, that there are more positive things from the Internet than just porn.

 

... ^^^ ... You have a good point and egos are a part of it ... along with profits.

Before the big blowup started at Toyota on runaway vehicles & etc. ... Toyota had pushed their vendors to cut costs and Toyota wanted another 30% general cost reduction from their vendors too.

IMO ... Yep, it's all about money & egos.

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I went to 2 dealers. Both checked it out and said everything was ok unloaded and told me to bring it back with a load if I like.

I loaded up 800lbs and went back to one of the dealers. The tech drove it, it bottom out on the first speed bump in the lot. Then he tried to calculate how many pounds I had, I told him 50lbs x 16 bags = 800lbs. I told him payload was 1400lbs and he said he knows. Then he told the service advisor to order parts.

Some dealers make you go through hoops and hope you don't come back.

 

Took mine in on a Monday, 1/2 hour for "inspection" per the TSB, service tech HAD heard of it. Parts ordered, no questions. Parts came in on Wednesday, took the trick in Thursday at noon, got a call to come and pick it up, that was at 3:30. All $1500 covered under warranty. If anything my tech seemed happy to do it, as he gets a pretty nice check for helping with the service. My TSB experience couldn't have been better. It really depends on the dealer and the tech you get

 

Excellent post.

 

Dealers should love doing it. It is money in their pockets. I called mine this morning I don't think that I even had to file a complaint but I did anyway. I told the service manager that I had to turn my hitch over and if I had wanted a car like ride I would have bought a car. He asked me if I knew the TSB number and wrote up a work order.

 

I think Toyota is unhappy about it because a lot if people are using the TSB as a free lift and it's costing them a lot more money than they expected

 

Sure it sucks for them, but they should've had them in there to begin with.

 

Amen they have known about this problem for a while why not fix it a long time ago.

 

I had mine 2010 Taco TSB done today,all i had to say it was bottoming out with a load. I am a little disapointed that the rear shocks they put on were not the Billstein shocks,But they did replace the front coils and shocks.I heard they were to only work on the rear on the 09-10s

 

The TSB clearly states that shocks are not replaced on 2010 models. Only rear springs and a f&r alignment.

 

Maybe dealers have a quota on the number of warranty repairs from Toyota and it looks bad if they take in too much warranty work?

 

Doubtful.

As posted...I believe it comes down to money and ego.

Also posted...a smaller dealership...or one in a smaller community with less service volume, will be more agreeable to do the TSB because it's a pay day for the service dept. part of the dealership...

Whereas, a large volume dealership that has folks lined up for retail service work...may be less cooperative to do the lesser paying TSB or warranty work.