FN wheel experience (since hiatus)

If you’ve heard about the drama concerning FN lately, this thread might be of interest. I placed an order with Dustin a few minutes ago. I will update this thread as my order processes and arrives.

I spoke with Dustin on the phone for about 20 min about the situation and about his wheels. I’m giving him a chance.
17x8 matte bronze fn fx pros.

I will update as progress is made.

7/11/19 - wheels ordered, paid in full invoice received later that evening

7/15/19 - fedex shipping notice and tracking numbers received.

7/18 - delivered!

 

missed the drama, but interested....wanna give us a long story short?

 

They were moving locations and were unreachable for some time and out of stock.

 

not sure what the drama is... BUT I have dealt with Dustin Twice and he has been nothing but awesome, his wheels are awesome and his customer service has been fantastic.

 

http://www.fnwheels.com/shop-news/

FN Wheels Update - July 10, 2019

July 10, 2019

FN Wheels
Orange, CA
(855) WHEEL-00 – USA/Canada
+1-951-735-1100 – Local/International

Dear FN Wheels Customers,

Thank you for visiting FNWheels.com.

Most importantly – we appreciate and value every single one of our customers (new, old, and potential) to the highest degree possible. We’ve received many e-mails, calls and messages of concern over the last 60 or so days in response to the availability of our products and the difficulty in reaching us. Thank you all for your support and concern. We’d like to take this space to address your concerns.

Earlier this year we experienced an unprecedented convergence of difficulties with respect to our operations. Delays from our suppliers, an extremely difficult and challenging relocation of our primary warehouse and office, phone and internet service outages, serious illness in our family (we are a family run business) all occurred at roughly the same time. Please note that none of the aforementioned difficulties were in any way related to problems with the products themselves. Challenging as they have been, these were purely logistical / operational issues.

As a result, we made the difficult decision to suspend order taking until all the issues had been resolved. We completely understand and sympathize with the frustration of customers looking to place orders for our products. However, we felt that the most prudent measure for FN Wheels was to suspend order taking until we were able to guarantee that we could offer the same level of service that we’ve been known for over the last two decades. Simply stated – we did not want to take payment for orders that wouldn’t be shipped in a timely manner and/or with the attention to detail that we’re known for, and so we didn’t.

All orders that we received were processed without delay, but once it became apparent that delays would be imminent, we did not accept any payment for any orders as a precaution and out of respect for our customers’ hard-earned money. Our philosophy has always been that we’ll only accept orders if we can fully meet our customers’ expectations for their orders. FN Wheels would rather not accept payment for an order before ever running the risk of disappointing a paying customer. We humbly believe that our reputation for putting the customer first before all else speaks for itself and is without comparison in our industry.

With that said, we now feel that we’ve resolved the difficulties that have prevented us from accepting orders from you, our most valued and appreciated customers, for the last 60 days. As of today, we’ve begun accepting and processing orders again with the same quality and service that we’ve spent nearly 20 years building our reputation upon.

Our family at FN Wheels sincerely thanks everyone one of past, present and future customers, and we look forward to providing you with the best possible wheels and accessories that we can for generations to come.

Most gratefully,

FN Wheels Staff

 

I feel like there wasn't really any drama, he was moving locations and was out of contact. I understand the frustration at not being to purchase wheels but he didn't take orders or promise anything and not deliver like other companies have in the past. I'd say this is more an overreaction by impatient people

 

Sounds pretty up front about it to me.

 

except they posted it 2 months after the fact

 

the overreaction by impatient people was, in fact, said drama. it's TW, go figure. nothing ever happened, just a bunch of smoke, no fire.

 

at the end of the day, no one lost money and nobody got screwed

 

Maybe “drama” is the wrong word. I don’t know the guy personally, but his name got a little soiled on here for how he handled the move. Hell I was pissed about the lack of communication but I was out nothing.
After talking with him, I’m confident he’s legit. Like someone else posted, no one lost any $.

I made this thread to share my experience. It could go great or not so great. I’m banking on great.

 

My set is supposed to ship early next week.

 

I don't see any drama. If you see drama here you need to reconsider your reaction vs reflection and sort some personal issues out. Shit happens, bad things happen in 3s, whatever you believe in.

 

shipped!

 

Great wheels for the price, Dustin is super helpful and honest. Just sayin.

 

I’m pretty stoked. Got a few extras throw in too!

 

received my order today. I’m pretty stoked. First off, these are packaged extremely well and tight. The have corner pieces protecting the outside diameter, foam over the wheel, a plastic ring protector, fn logo bonnet, then more cardboard.

They look great. I recently had Moab Jeep wheels from quadratic and the finish was no where near as nice as these. I’m more than happy with the purchase thus far. Now it’s time to get some more pieces together.

 

How much are these selling for?

 

Got these for 899 but that’s with shipping

 

I've never owned any of Dustin's wheels, but I have communicated with him numerous times in the past. Dude has always been upfront, professional and responsive.

Until I see a reason to change my perception, there are only 3 wheel options that I'll put on my Tacoma: SCS, OEM, FN