Bent Piston Rod and bad gasket, Dealership won’t warranty with 30k on 2019 Tacoma OR 4x4

holy shit? under warranty? i just got 22 to do a sienna last week. unless they meant it'll be 48 hours tills its done and not by pay

 

I have a clear understanding of the scam at this point.

They call the customer, say they have bad news, and give the way out through insurance. Then they make it as if talking to the factory rep is impossible or going to make it worse somehow. They don't stop asking how much your deductible is. They prey on people who are just going to fold. If you push and give them a way out that they are going to help you and on the same team, suddenly they start to try, just a little. I'm meeting with the factory rep to go through the truck. I'm going to be on with Corporate of the Auto Group, the CSR, and talk to Toyota Service line daily. Pulling every record, and doing everything but fixing the truck myself. I may not be able to fix the system, bring it down, or change anything, but that is how it works at this place. Until I have an answer, this is what i know. They say have a blown head gasket, which could cause the bent rod, and I have complained about the vibration since the moment I purchased the truck, so there is a 75% chance or better that Toyota goes my way. If not, I'm man enough to pull through and figure out how to come out on top. It would suck, but I would figure it out.

 

so its still not 100% being done by toyota? and they're telling you 48 hours labor to rebuild the engine? sorry if i missed something, im reading on my phone while working on my buddies car.

if so, 48 hours is about what we get paid for frame replacements.

just remember, you can always call corporate and get toyota directly involved.

 

It is still not 100%. The rep still has to show up and make a determination. They told me 48 hours for the rebuild on the short block.

 

Also, I called Toyota, and thanks for the info.

 

Don't forget that we all have State Attorney General's that are suppose to work for us as well as the BBB.

 

OBD codes? OP, before you let these clowns take apart your engine, you should be damn sure you have a bent rod. I'm betting you don't.

 

They work BETTER than anyone else. One letter from the AG’s office usually is enough to make things right. No one wants the govt poking around in their business.

 

Update: after freaking out all weekend I went and pulled my truck from that dealer, brought it to Peterson Toyota of Sarasota and they pulled me out of the twilight zone. I’m not on the hook and neither is my insurance to fix anything. My warranty is fine. I’m still waiting on the tech to go over the codes and prescribed course of action, but after brief inspection and ride along it was clear I have nothing to worry about. Will give a final update shortly. Thanks for everyone’s help and advice. I’m still not going to put the other dealer on blast because that type of karma or potential legal exposure to myself. I am filing a complaint with the FLORIDA AG. What I will say is that if you live in Saint Pete area, it is worth the drive for a better service experience. The sales experience was fine, service was a nightmare.

But I will highly praise Peterson Toyota of Sarasota. Hector(Service writer) and Jordan(master tech) were exceptional.

The codes that were pulled were p160500, P11EC00, P11ec

The story about a bent piston, blown head gasket, hydro lock, are currently a fairy tale. Jordan, the tech, went for a drive in the truck and everything is fine. Even with the codes coming on a week ago he can’t recommend any dramatic response for the engine or diagnosis.

I will put another 10k miles on this truck before the end of the year and if there is a persistent problem it will show itself.

Thanks again for everyone’s help except the one douche. He is still a douche, and knows who he is.

if anyone has any other questions I will be happy to try to answer.

Now I get to start my build this week! Bilstein 5100, Hs AAL, 285/75 r16 on TRD OR stock rims with 1.25 spider tracks spacers. Will be making videos and posting!

 

Hey, the thread's getting cleaned up!

 

Now that codes are up I would want the vibration out of that truck . WTF .

 

See, all that over absolutely nothing other than a useless dealership service center.

 

We drove my truck and a brand new replica of my truck, same color even. Mine is smoother than the new one and I’m just hypersensitive and careful aparrently. Because my truck is smoother than the 2019 Ram rebel I was in all weekend as a loaner vehicle. Better safe than sorry.

 

https://www.tacomaworld.com/threads/tacoma-2017-misfire.593329/

I did see this though, so maybe there is a common issue going on.

 

Thanks for this. Will keep it top of mind if anything continues to persist.

 

Seriously, the info and feedback from this community helped show me the right course of action. I can’t show enough thanks.

 

Great news! Glad to hear things are looking up!

Disgusting behavior by the service center you initially went to. I respectfully disagree with your decision not to post the name of said dealer because I believe word of mouth is the most effective and timely, and least tax-payer burdensome etc.,. But I also understand your concerns in doing so. That said, going to the AG is good and does require significantly more effort on your part. So good on you for that.

 

How about this, because I am truly wrestling with knowing what the right thing to do is. So rather than posting it, if anyone wants to know because they live in the area just pm me and respect the fact I don’t wNt to blast it and I will respect the group by letting people know individually. Is that fair?

 

Sounds reasonable to me. I’m nowhere near there so it doesn’t affect me directly any way.

 

Update: I'm not letting it go. This morning I contacted their corporate offices. They tried to commit Insurance Fraud.

Below is the Chat online I had with them

• How can I help you today, Paul?
  
  
• Hi Deanna, I brought my truck into the Pinellas Toyota Dealership on Friday. There is only 30k miles on it. I was told that it had a bent piston rod and a broken head gasket and that it was my fault. I was told to give them my insurance information so that my insurance could replace my small block in my 2019 Toyota Tacoma. I need some help.
  
  
• I apologize for the inconvenience, Paul.
  
  
• I bought that truck brand new from that dealership.
  
  
• I think there is another term than "inconvience" for what they tried to pull on me.
  
  
• I need corporate to give me a call
  
• 
  
• ASAP
  
  
• Sure! I will request that a member of our Customer Service Team reach you directly for further assistance in finding a resolution to this issue.
  
  
• I don't want someone from the dealership
  
  
• I want someone from Corporate.
  
  
• Understood. I will make note that you want to be contacted by our Corporate Team.
  
  
• Thank you.
  
  
• If we need to share any documents electronically, what email is preferred, Paul?
  
  
• I will be expecting a call. Have a nice day. My email address is me@paulkohler.us
  
  
• Thank you. A member of our team will be reaching out to you as soon as possible.
  
  
• Thank you.
  
  
• Again, I apologize for the less than perfect experience you've had.
  
  
• We appreciate your business and value your feedback. Thank you for chatting in, have a great day!
  
  
• They tried to have insurance pay for a false claim, devalue my car, deny me of my warranty, have me pay my deductible, and permanently higher premiums. I'm not sure how much less than perfect that is exactly.
  
  Delivered
  
  
• Understood. Thank you for letting me know, Paul. A member of our Customer Service Team will be contacting you as soon as possible to further discuss your experience and help with finding a resolution.
  
  
• Thanks for chatting in with us today and have a great day!

It has only begun kids.