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OFFICIAL XB LED HEADLIGHTS THREAD 16+

Discussion in 'Lighting' started by eledobleu, Feb 20, 2019.

Page 90 of 147
  1. Nov 2, 2019 at 10:41 PM
    #1781
    Fern19

    #1781
    Fern19 Active Member

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    When I purchased them (not group buy) i got an email stating that my order would be shipped out once the headlights were ready. They would hold off on shipping the fog lights until everything was ready.

    Email them, I found it’s faster. Usually respond 1-2 days later (for me at least)

    These headlights are awesome, they’re functional and look amazing. Unfortunately I am one of the ones with the fuse tap issue with them turning on/off all night long. (All my neighbors know at this point and no longer call). One of those things, if you drive your truck every day, the on/off of the drls shouldn’t kill your battery... at least i hope it doesn’t... :oops:
     
    Fern19, Nov 2, 2019
    #1781
  2. Nov 3, 2019 at 12:38 AM
    #1782
    oneup714

    #1782
    oneup714 Well-Known Member

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    I emailed them on 10/30 at 8am and till now I haven't got a response yet, I know they dont open on weekends so I'm giving it a couple of more business days. So far not impressed with their customer service and I dont want to prolong this situation and them saying I took to long to notify them or some bs like that.
     
    oneup714, Nov 3, 2019
    #1782
  3. Nov 3, 2019 at 1:24 AM
    #1783
    AustinMada

    #1783
    AustinMada Thinking About Tacos

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    Got mine installed! Blew a fuse, easy fix.

    20191030_161913.jpg
     
    Last edited: Nov 3, 2019
    AustinMada, Nov 3, 2019
    #1783
    Semper_Fi and mrkabc like this.
  4. Nov 3, 2019 at 5:54 AM
    #1784
    eledobleu

    #1784
    eledobleu [OP] Well-Known Member

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    Im sure TRS will respond to you Monday. Holiday season is always busy and crazy.
     
    eledobleu, Nov 3, 2019
    #1784
    oneup714[QUOTED] likes this.
  5. Nov 3, 2019 at 1:14 PM
    #1785
    Thorian

    #1785
    Thorian Well-Known Member

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    Los Angeles, CA
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    Kings 2.5 Front and Rear, Baja Kit UCAs, Dakar Medium Leaf Pack, SSO Slimline Bumper
    SR5 here and I love them, would buy them again.
     
    Thorian, Nov 3, 2019
    #1785
  6. Nov 3, 2019 at 2:22 PM
    #1786
    Techsan

    #1786
    Techsan Well-Known Member

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    This. No issues whatsoever with my SR5.
     
    Techsan, Nov 3, 2019
    #1786
  7. Nov 4, 2019 at 4:16 AM
    #1787
    TRSAndrew

    #1787
    TRSAndrew Instagram: @apissues Vendor

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    There aren't ANY problems requiring production-side fixes, actually. There will be no "V2".
     
    TRSAndrew, Nov 4, 2019
    #1787
  8. Nov 4, 2019 at 4:17 AM
    #1788
    TRSAndrew

    #1788
    TRSAndrew Instagram: @apissues Vendor

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    2 days is pretty much standard for the CS side, depending on which day/time the email was initially sent. For faster service, I'd call or use live chat--email is naturally the slowest means of contact unfortunately.
     
    TRSAndrew, Nov 4, 2019
    #1788
  9. Nov 4, 2019 at 4:19 AM
    #1789
    TRSAndrew

    #1789
    TRSAndrew Instagram: @apissues Vendor

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    If you sent me an email, I've been out for a week now unfortunately. As always, a call or live chat will be immediate assistance.
     
    TRSAndrew, Nov 4, 2019
    #1789
  10. Nov 4, 2019 at 4:36 AM
    #1790
    TRSAndrew

    #1790
    TRSAndrew Instagram: @apissues Vendor

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    I bet there's a connector inside that came undone on that one projector--an easy fix when you have the housing open, but that's not something we'd want you to handle yourself! These connectors are supposed to be glued in now as well, so nothing to worry about moving forward.
     
    TRSAndrew, Nov 4, 2019
    #1790
  11. Nov 4, 2019 at 4:41 AM
    #1791
    TRSAndrew

    #1791
    TRSAndrew Instagram: @apissues Vendor

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    I don't work in customer service actually--my involvement here is personal since I have a Tacoma ;) We have 25 guys in CS these days.

    I was also out last week closing on and moving into my first house.
     
    TRSAndrew, Nov 4, 2019
    #1791
    eledobleu[OP], Techsan[QUOTED] and morcheez26 like this.
  12. Nov 4, 2019 at 5:27 AM
    #1792
    J_Anthony_

    #1792
    J_Anthony_ Well-Known Member

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    Naomi, Lana

    What do you mean ? There’s been quite a bit of wiring issues. Lights not being as bright as they should..lights going out...

    lol just scroll up.
     
    J_Anthony_, Nov 4, 2019
    #1792
  13. Nov 4, 2019 at 5:40 AM
    #1793
    2017 limited

    #1793
    2017 limited Well-Known Member

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    there perfect. no V2 not impossible statement
     
    2017 limited, Nov 4, 2019
    #1793
  14. Nov 4, 2019 at 5:43 AM
    #1794
    2017 limited

    #1794
    2017 limited Well-Known Member

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    okay I need to bit or get off the _ _ _
     
    2017 limited, Nov 4, 2019
    #1794
  15. Nov 4, 2019 at 5:44 AM
    #1795
    2017 limited

    #1795
    2017 limited Well-Known Member

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    no question looks great sir
     
    2017 limited, Nov 4, 2019
    #1795
    AustinMada[QUOTED] likes this.
  16. Nov 4, 2019 at 6:39 AM
    #1796
    oneup714

    #1796
    oneup714 Well-Known Member

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    I've called and was told to email (was on hold for over 30 minutes) tried the live chat twice and both times was told to email. I emailed support and warranty Wednesday morning 10/30 and now its 11/4 and still nothing.
     
    oneup714, Nov 4, 2019
    #1796
  17. Nov 4, 2019 at 6:42 AM
    #1797
    oneup714

    #1797
    oneup714 Well-Known Member

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    I think those are on the SR5 thats having issues, if you have a TRD model everything works. Mine during the day time running lights are super bright and it dims just like the oem when when you turn on the parking lights and headlights.
     
    oneup714, Nov 4, 2019
    #1797
  18. Nov 4, 2019 at 7:08 AM
    #1798
    TRSAndrew

    #1798
    TRSAndrew Instagram: @apissues Vendor

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    That doesn't at all indicate anything needing to be changed on the production side, just some small issues here and there.
     
    TRSAndrew, Nov 4, 2019
    #1798
    Filterec and Inferno__Taco like this.
  19. Nov 4, 2019 at 7:46 AM
    #1799
    J_Anthony_

    #1799
    J_Anthony_ Well-Known Member

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    No, you’re right. My apologies. I do love the product. Just with a MSRP of 1500... I just wouldn’t want anything to happen.

    but I guess nothings perfect.
     
    J_Anthony_, Nov 4, 2019
    #1799
    Fern19 likes this.
  20. Nov 4, 2019 at 9:51 AM
    #1800
    SJaYx2P

    #1800
    SJaYx2P Well-Known Member

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    How do you cancel an order?
     
    SJaYx2P, Nov 4, 2019
    #1800
Page 90 of 147

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