POLL: OVTune Reviews (3rd gen)

I have seen few examples of pure blind futility like what this discussion has turned into. It appears you are more interested in stating your case than getting anything accomplished. I thought for a while you were just trolling Mat and trying to just screw with him. One thing is for sure, you have no interest in getting any resolution you only want to prove how correct you are and everything else be damned. As for Mat, I believe he puts an enormous amount of time into trying to monitor numerous sites to help customers. He should be putting that time into his Zendesk help. This situation was created by him and I would imagine his lack of experience in dealing with his business growing so quickly might have something to do with it. It not like you are spending all this time working on getting your truck tuned you have spent all this time in trying to justify your actions and that is not trying to solve your original problem. Just my two cents, quite frankly this problem is between you two and please take it elsewhere.

 

Good response. You answered my concerns. When you are back up I will be placing an order
Thanks

RTE

 

Three weeks ago I had unplanned free time, and I didn't have time re-install on a new computer, request a new license, then wait for your response onto an new computer. Therefore, I was just going to use my work computer since the license I received applied to that computer.

I sent an email. You never responded. I leave negative review, you attack me and accuse me of lying, making things up and then say everything is my fault.

In my 13 years of customer service/Sales and 8 years of professional client service, I would never respond to a customer/client in the way that you have responded to me and to others.

You could have PM'd me first, but you chose to public vent your grievance. This is not good customer service, and I feel I have right to be disappointing and upset and what has occurred.


There is no understanding of what went wrong and no apology on your end.

I may have forgotten some of the details of this case, and I didn't care to check the actual dates of our communications. Because all what really mattered to me, was that I didn't get a response from my email. I went off my memory for the dates of our communication history, and for that I apologize, but what has happened here was not right at all.

I am not going to have any additional free time to install the tune until a month or two from now. If I request a license now, will I be able to use it when I have time near the end of this year? Or will it expire?

Of course based on your responses, I now realize that my busy schedule is completely my own fault, and you won't make any sort of consideration to help me get this done. Nothing more than send me a license and shoo me away. Thanks.

 

You could have PM'd us first. You could have asked if we received your message. etc etc. You didn't even want us to know who you were for the first few posts, so do you really want help? I don't think so.
Request a license now, you will receive it as soon as our developer gets it to us, which is usually around next day or 2-3 days (business days). However, as it says at the top of my website, we are short handed until the 15th. (actually closed but still getting back to people as possible). It has said that on my website since end of september.

As someone who spends 7 days a week working on making our product, our calibration, our tune as exceptional as possible, I have the exact same feeling when someone, who has not even tried it, tells people that we sent them a "brick." Did we send you a brick? Absolutely not.

I am also human. I am not a customer service robot.

This quote right here is totally false I have told you several times now what needs to be done on top of asking several times who you are so I could look into it and try to help. The license is all you need in order to install the tune. If you need help troubleshooting how to download etc, then you can send us a message and we will walk you through it, just like we do most other people who need help.

Everyone makes mistakes, I'm not perfect. But it seems you want me to apologize for your spotty memory. You've already accused us of not sending you your reg key in the time frame stated when we did, now you're accusing us of refusing to help you.

Now, finally, because this back and forth is stupid. I've explained to you here, and by zendesk exactly what you need to do. Please do that and you will have your registered software and tunes.
The best that either of us can do is take this off the forum and clear this up and get you setup with our normal form of contact (zendesk) so please do this.
there is nothing more to say.

 

will there be any discounts or sales available for interested OVTune customers for the holidays after you re-open ?

 

https://www.tacomaworld.com/threads...ine-ecu-reflash.515734/page-711#post-21998024

 

If you can go another two month without needing the tune, then you probably didnt need it. Just sell the cable and box.

 

My personal experience with OVT was first class. I read up on the subject here on the forum, decided to purchase, paid the money, received the instructions, applied the tune, and IMHO, got something that was the difference between sending the truck back and buying something else...

Response times were fast (<1 day), shipping was fast, product was A+, and i believe this to be the same experience for many hundreds of others on this forum...

 

I agree on the experience I have had so far (my tune arrives tomorrow so I don't yet know that half of the experience) but I ordered on a Friday and it shipped on Monday. Response time was prompt (within one business day) for my registration file. I have zero complaints and am eager to get the tune installed (should be quick and easy) so that I can experience what everyone else has been raving about.

 

I also ordered on Friday, it shipped yesterday and received it today (shipped from Northern VA for me). Emailed support for my activation today so hopefully tomorrow I’ll be all set to tune the truck.

 

Ordered on Saturday. Received reg key Monday.
No idea on when I get my cable though. Hopefully before the weekend...2
Ready to get this thing shifting like a normal truck.

 

Tune kit arrived today. Super quick and easy to get the tune installed and WOW night and day difference. MPGs look better too. Dead pedal is gone, truck is peppy and responsive. Could not be happier. Running 2.0 beta and I did notice the engine ran a little rough at first and the shifts weren't 100% perfect. By the time I finished my short test drive on the highway the engine was purring happily. Shifts will probably settle into being buttery smooth here after I put some more miles on it. Well done @OVTune thanks!!

 

I dont hate how my truck drives at all, I am actually quite pleased with it. Pedal response could be improved tho. As always who wouldnt mind more power?

Just curious anyone with MT installed OV tune and what was the biggest difference you noticed.

Thanks.

 

Definitely recommend going through the registration process before your tune comes in. It’s torture having the hardware now but not having the registration key.

 

Definitely agree!! I am glad I started the registration process right after I submitted my order. Order shipped the next business day and the registration file came through shortly after shipping. Two days by UPS and now our taco is tuned.

 

This is what is burning me... got the reg completed ... and no shipping notification...

Guessing I should reach out on zendesk?

 

I did order at like 8AM on the 15th right when the shop reopened... I am betting a ton of orders came in on the 15th so if you ordered later in the day you may be in a completely different boat. I woke up and immediately checked the store and ordered... I wasn't gonna risk being delayed after three weeks of watching the store page until it reopened haha

 

Hoping that isnt the case. Have a small trip monday....

But, going road trip to Home for Christmas... 4500-5000miles round trip.
Really want to be all set by then.
And I need to figure out which cal I have.
Local dealer will not reflash. Went down with TSB, blah blah.

 

2.0 beta? What is that. I have a 2019 Pro with OV Tune but can only run base as the performance tune is way to jerky on the throttle. Mat said the new upgrade to 2.0 should fix that and suggested running the base until then. Is the 2.0 version released?

thanks for the input

 

I’m running beta on my ‘19 with no issues. Usually I’m not a beta running software person, but it seemed too good to pass up.


https://www.ovtuned.com/pages/2-0-public