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OFFICIAL XB LED HEADLIGHTS THREAD 16+

Discussion in 'Lighting' started by eledobleu, Feb 20, 2019.

Page 113 of 147
  1. Dec 12, 2019 at 4:49 AM
    #2241
    Tacoma1818

    #2241
    Tacoma1818 Well-Known Member

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    Did orders ship yesterday?
     
    Tacoma1818, Dec 12, 2019
    #2241
    Rowland2004 likes this.
  2. Dec 12, 2019 at 5:11 AM
    #2242
    TRSAndrew

    #2242
    TRSAndrew Instagram: @apissues Vendor

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    We ship on average 1,100 orders a day. I'm glad to check a specific order with an order number, however!
     
    TRSAndrew, Dec 12, 2019
    #2242
    Inferno__Taco likes this.
  3. Dec 12, 2019 at 5:12 AM
    #2243
    Tacoma1818

    #2243
    Tacoma1818 Well-Known Member

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    100333842

    Thanks!
     
    Tacoma1818, Dec 12, 2019
    #2243
  4. Dec 12, 2019 at 5:16 AM
    #2244
    TRSAndrew

    #2244
    TRSAndrew Instagram: @apissues Vendor

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    Order notes say you requested cancellation

    1.jpg
     
    TRSAndrew, Dec 12, 2019
    #2244
    Tacoma1818[QUOTED] likes this.
  5. Dec 12, 2019 at 5:18 AM
    #2245
    Khoadattran

    #2245
    Khoadattran Well-Known Member

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    Could you please check on order 100331725 status @TRSAndrew ?
     
    Khoadattran, Dec 12, 2019
    #2245
  6. Dec 12, 2019 at 5:18 AM
    #2246
    Tacoma1818

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    Tacoma1818 Well-Known Member

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    OK, thanks for checking

    Yesterday AM I requested a cancellation of the order. I received an email stating that the refund was processed and it gave me a copy of my credit memo. I didn't see a credit so I logged into my account on TRS website. On there, the order status says "Complete" and it says "Shipped to": <my name>.

    When I click on "Return" it says "A RETURN IS ALREADY IN PROGRESS FOR THIS PRODUCT, OR THIS PRODUCT HAS NOT BEEN INVOICED."

    ...I was trying to determine if the order actually shipped even though I requested a cancellation or did the cancellation go through and the "complete" status just means that the order is closed (and I should be expecting a refund to show up soon).
     
    Tacoma1818, Dec 12, 2019
    #2246
  7. Dec 12, 2019 at 5:21 AM
    #2247
    TRSAndrew

    #2247
    TRSAndrew Instagram: @apissues Vendor

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    Backordered waiting on more headlights, getting ETA now
     
    TRSAndrew, Dec 12, 2019
    #2247
  8. Dec 12, 2019 at 5:21 AM
    #2248
    TRSAndrew

    #2248
    TRSAndrew Instagram: @apissues Vendor

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    It is cancelled. Refund should take a few days for your bank to process. :)
     
    TRSAndrew, Dec 12, 2019
    #2248
    Tacoma1818[QUOTED] likes this.
  9. Dec 12, 2019 at 5:22 AM
    #2249
    Tacoma1818

    #2249
    Tacoma1818 Well-Known Member

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    Thanks again. With the holidays, I'll be in and out of the house. Didn't want to have them mistakenly show up and I'm not here! I'm still using your products, just going a different direction.
     
    Tacoma1818, Dec 12, 2019
    #2249
  10. Dec 12, 2019 at 5:23 AM
    #2250
    TRSAndrew

    #2250
    TRSAndrew Instagram: @apissues Vendor

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    No worries at all! I understand things change!
     
    TRSAndrew, Dec 12, 2019
    #2250
    Tacoma1818[QUOTED] likes this.
  11. Dec 12, 2019 at 5:24 AM
    #2251
    Tacoma1818

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    @TRSAndrew -- Also, thanks for monitoring these forums and helping out. I understand you guys are VERY busy and being able to communicate this way helps a lot!
     
    Tacoma1818, Dec 12, 2019
    #2251
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  12. Dec 12, 2019 at 5:26 AM
    #2252
    TRSAndrew

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    TRSAndrew Instagram: @apissues Vendor

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    It's solely out of my enthusiasm for Tacomas, but glad to help where I can!
     
    TRSAndrew, Dec 12, 2019
    #2252
    FishnTx and Tacoma1818[QUOTED] like this.
  13. Dec 12, 2019 at 5:27 AM
    #2253
    TRSAndrew

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    300 more sets shipping in the next couple weeks, ETA mid January. We sold waaaaaay more than our demand planning indicated. @Khoadattran
     
    TRSAndrew, Dec 12, 2019
    #2253
  14. Dec 12, 2019 at 5:32 AM
    #2254
    Khoadattran

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    Khoadattran Well-Known Member

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    Thanks for the update. Would it make any difference to get the unit ship out asap if I get white fog light sets instead of the backorder amber fog lights? Or is switching the fog lights not possible?
     
    Khoadattran, Dec 12, 2019
    #2254
  15. Dec 12, 2019 at 5:33 AM
    #2255
    TRSAndrew

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    TRSAndrew Instagram: @apissues Vendor

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    Amber fogs are in stock, but will need to wait for the headlights since we open the headlight box and put the fogs in there. Saves us a good bit on shipping since we cover that. :)
     
    TRSAndrew, Dec 12, 2019
    #2255
  16. Dec 12, 2019 at 5:35 AM
    #2256
    Khoadattran

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    Khoadattran Well-Known Member

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    I understand now. Thanks for the update.
     
    Khoadattran, Dec 12, 2019
    #2256
  17. Dec 12, 2019 at 5:37 AM
    #2257
    TRSAndrew

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    TRSAndrew Instagram: @apissues Vendor

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    Let us know if anything changes on your side. I'll do my best to keep the ETA updated!
     
    TRSAndrew, Dec 12, 2019
    #2257
  18. Dec 12, 2019 at 6:02 AM
    #2258
    Khoadattran

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    Khoadattran Well-Known Member

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    Will do
     
    Khoadattran, Dec 12, 2019
    #2258
  19. Dec 12, 2019 at 3:41 PM
    #2259
    morcheez26

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    morcheez26 Well-Known Member

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    Damn .. so how many people are waiting now ... that $925 price tag was too good to pass up it seems
     
    morcheez26, Dec 12, 2019
    #2259
  20. Dec 13, 2019 at 4:21 AM
    #2260
    TRSAndrew

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    TRSAndrew Instagram: @apissues Vendor

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    Yesterday there were 46 sets on backorder. Not sure how many orders that is. Could be 2, could be 46. The system I use doesn't have that info, it's held in a different system.
     
    TRSAndrew, Dec 13, 2019
    #2260
Page 113 of 147

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