Toyota Service Mishaps!!

Excuse the dirty rim but wednesday 4/29/2020 i took my truck in for the 20,000 mile service which was an oil change and tire rotation. I got home and check my engine bay to see if everything was ok and it was but as soon as i tried closing the hood, it wasnt closing right. I didnt think about too much because i hardly open the hood lol so i just let it be. Friday 5/1/2020 i took it back for the tire rotation because they werent able to do it that day because i forgot the bolt for the XD rims that i have and so i took it and got home to this (Pic) yes they scratched my rim! Now i could say its my fault because i forgot to give them the Allen wrench but then again they could of asked me for it. Anyway i plan to take it back in and see what they say. What do you guys think???

 

I’ve driven my truck through trees. Wouldn’t care.

 

Good Luck

 

Just saying but you should keep the adapter and the Allen key somewhere in your truck. Never know if you’ll need to change a tire on the highway

 

I wouldn't even notice but I'm sure some on here will tell you to demand a new truck .

Edit -- and I do try to take great care with my vehicle.

 

Rotate the tires yourself.

 

What’s the condition of the rest of the wheel? Looks like it has oxidation or something.

 

That’s a tough one to call. I get your complaint completely, if you can’t remove these bolt on center caps those scratches will occur most of the time.
Most of the time express maintenance techs are oblivious to things like that. They are usually flat rate and are hustling out tire rotations and oil changes as fast as they can. Some young techs will remove them and then re install the caps with a electric bit driver. They’ll crack em most of the time upon re-install due to running the bolts down in a hurry with electric impacts or bit drivers.
Knowing what I know, if I were you I’d remove my center caps before arrival and have your wheel lock key in the cup holder any time you go to a dealership or service shop.

 

they arent perfect but i washing the truck so it was water but i only have 2 years with the rims

 

i actually had them in the back inside those little compartments but i had forgotten

 

if i could i would lol

 

same but its tough to keep clean and in good shape

 

Use a black sharpie on it and call it a day.

 

good point. what about the hood part? is it possible they somehow damaged it? i dont see any damage but it doesnt shut well unless i let it go from the top

 

If you don’t use it often, the hinge can get crusty, corroded & etc. Hit the hinge with some WD40 and it’ll latch much better. There shouldn’t have done anything to your hood during a normal service.

 

Regardless of the purpose of your truck I don’t think it’s wrong to expect that it’s not going to damaged during a service.

 

It does latch but i got to push it in So it can latch. I dont like to close it hard so idk but its a 2018 so idk what it could be

 

PM’d you

 

Looks like you should stop washing your car with Dawn dish soap or whatever harsh soap you are using, it is removing the UV and clear coat on the paint.