VOODOO URTC for Tri-Fold Tonneau Covers

Ordered a rack from this company and it's owner, Chad Stephenson. I had read reviews prior to purchasing which detailed issues with the powder-coating of their products (a process which prevents rust and corrosion of bare steel). I was assured this issue had been resolved after continuing to do more research on the issue, and promptly placed an order for a rack system. Upon receiving the rack system, I discovered that necessary metal spacers were missing from the package. To this, Chad promptly delivered more to me the next week. The second observation made was the numerous spots in which the powder coating was flaking off of the metal. I sent Chad another email and was told to apply a small covering of marker/paint to the affected spots. Fast forward two months and the entire rack is covered in rust from where other portions of the powder coat had flaked off. Not only this, but the rack itself had loosened in nearly every spot, resulting in a flimsy and very squeeky rack - a farcry from the "300lb, roof top tent capable, dynamic load" rating advertised on his website. After tightening the screws to no avail, I sent yet another email to Chad expressing my disappointment in the powdercoat and structural integrity of the rather expensive rack. In a rather brief email response back, I was told to "tighten the screws and buy some more semi-gloss paint" in addition to "I was the only one having this issue", despite reading at least a handful of other similar complaints. At this point, I am down 1,500 dollars with a hunk of metal rack system in my garage. The unprofessional tone and lack of responsibility for his own products left me with such a bitter taste in my mouth that I HAD to write reviews and spread my experience to as many places as possible. Very disappointed in this company, it's owner, and his ethics.

The rack I ordered was the URTC for tri-fold tonneau covers. It is no longer available on their website, but other models of the same line are.

 

Was this KB VooDoo Fabrications?

 

Yes. Kb voodoo/Max Modular

 

Thanks for sharing. Its relieving and disappointing at the same time to hear that this is a common/known issue with this business. I have disputed it on BBB and have shared the experience on a couple other forums (where I just see more of the same encounters).

 

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Well I just bought one of their racks... So that's a bit disappointing to hear