Anyone have success contacting Toyota Corporate about dealership?

If the dealer has the title, then he's screwed.

 

Bank still has title

 

This might be worthless depending on where you did your financing for both trucks, but you mentioned a credit union so I thought I would throw this out there. If you financed both through your credit union, you could stand a chance to get the F-250 loan tagged or deferred as "change of ownership pending" and at the very least have your credit union calling the dealership asking for its money on your behalf. This doesn't really help if you went through Ford or Toyota Financial, but one of the benefits of a credit union is their willingness to help a member.

 

OP,

I am truly sorry that you are in this mess. I only wish you the best in sorting it out.

My advice is to split up these issues. I think you need to calmly separate them and then run a process on each separately.

For the first issue, with the dealer not paying off your truck, I would immediately call your bank (or where ever you financed the truck). I would ask to speak to the manager and explain the situation. Understand from them your liability and exposure and ask if they can freeze your payments while this issue gets resolved. You might be surprised on how willing they are to help you. More importantly, they probably have a process for handing these issues and you should start that right away. Regardless, get their advice first and foremost. Then, reach out to the finance manager at the dealer and explain the situation. Let him know you are talking to your bank about it and see what their firm position is. This could be them trying to screw you -- in which case you have your bank on the case -- or it could be paperwork stuck and they may be able to help you out. If it were me I would want to know what the bank recommends and what the dealer's finance manager recommends. Ask them specifically to resolve the issue and ask them to define what steps they agree to take.

Second, get a notebook and a pen and document everything. Who you spoke with. Dates. Times. Topics. Action items. You name it. This will help you in the long run if you need to escalate the situation further.

Finally, when it comes to the truck and the rims. I would separate this from the financing. Take it to service at the dealer and tell them these are defective and that you want it fixed under warranty. No need to be terrible about it. Just ask that they approve getting it fixed. Again, run the process. If you read the Toyota Warranty and Maintenance manual they give you three steps:

1) Try to resolve the issue at the dealer first. See service. Then ask to see the manager. Eventually the GM or the owner. If the rims are defective -- or what ever the issue is -- they will want to resolve this issue with the least amount of noise possible.

2) If not, contact the Toyota number in the Warranty booklet and open a case. I will say this. Most companies are crappy. And, yes, there are times that Toyota doesn't do what someone wants. You can't have millions of customers and have some of the issues not work out perfectly. It's life. But I will say this ... Toyota is much better than most all companies. Not saying there are not issues but on balance they do a great job -- hence their high customer satisfaction. Open a ticket and get their help. You could also take the rims to another dealer before you call them. That might be your best option.

3) Finally, there is a process outlined where you can take Toyota to arbitration to resolve your claim. I know one person who did that after asking for help from the dealer and from Toyota. Took a bit longer to get started but they got everything they wanted and then some. It is mandatory arbitration process but worked really well. Granted, his claim was reasonable.

Best of luck to you. My vote. Call your bank and get their advice. Freeze your payments until it is resolved. Then get the truck fixed under warranty.

 

It was paid off today. Looks like I lost $93 on interest since it took them so long to pay it. They won't reimburse. I am done arguing about it.

This is literally my 7th truck in a little over a decade. They won't be getting another sale from me or anyone I know, so they'll lose in the end.

 

Good for you! Honestly, $93 to have the headache over is probably worth it! They were probably running their process and it was going slowly.

Better to focus on getting your rims fixed and then moving on to enjoy your truck.

Glad that worked out for you !

 

That's the best path for you at this point. Chalk it up and move on.

Here's what likely happened: You were dealing with an accomplished thief. They called the bank and got the payoff amount due on your loan a few days before the next payment. They added that amount to your new loan, then sit back and let the interest accrue on the loan, knowing you would get stuck with the bill and they added a quick hundo in their pocket. Most people get the bill from the bank, and either just pay it or call the dealer and they blow them off telling them that's how it goes. The majority don't want the agravation over a couple hundred bucks, plus they have a sweet new ride to show off. So it just gets dropped. Add it up; sell 10,20,30 cars a day times 300 days a year and they easily could pocket half a million dollars per year.

You entered into a legal contract thinking you could trust the dealer.
In any legally binding contract situation here's the list of who you can trust:







/end

 

this is not common. dealerships, especially franchise dealerships have floorplans to pay for their inventory. what you're talking about is floating money

 

First year for the T-100 was 1993; Chronologically impossible for you to have bought one 35 years ago...

 

True statement, but definitely spread the word. Like I told GM when they hosed me a few years back, I have a big mouth and I'm not afraid to tell the world how you've treated me and connived me so I'll just make it my mission to cost you much more than you swindled me out of.

 

Be happy they paid it off. A dealer in the Dallas area fucked over a bunch of people by NOT paying off trades then going out of business.

 

Floorplans are credit lines to cover the cost of new inventory.

 

I traded in an Altima for my Tacoma in September. Nissan “never received” the payoff check, even though the dealership had all the tracking info for it.

I was stuck making two car payments for two months before the actually closed my account with Nissan after they finally received the check. I had to call the dealership where I got the Tacoma almost every week to see what was going on.

 

haha you know there are banks that loan for used car floorplans too

 

It would be nice to have a $93 mess up come our way once in awhile .

 

I wish it were so ... but that's just not how the system works ... remember the house always wins ...

A classy dealer would at least give you a $100 gift certificate on accessories or something like that. But that is not who we are anymore ... sadly ...

 

I think it’s time for a thread title change

.......dealership took 93 bucks.

 

Right. I fat fingered the keyboard. I bought it in '94.

 

I don’t know what it is about Toyota dealerships but they all suck.

I also don’t think their mechanics get enough experience at their garages because most of their hours are spent on service/simple repairs rather than anything complex.

 

I could not agree more. My account on Target.com was locked due to a password issue since August of 2019. No one in customer service or tech support could/would help me in spite of numerous pleas for help by me over a period of 15 months. So I wrote a letter to the Target CEO, Target CIO and Target Chief Security Officer. 3 weeks later I got a telephone call from a customer service rep from the executive office who was charged by the higher ups with the responsibility to fix my problem. It was fixed in 2 days. In sum: It took snail mail letters through USPS to solve an internet/website issue. Sometimes there is not a substitute for this type of contact, as it is nearly impossible to penetrate the corporate monolith any other way.