Connected Services Issues

So I know the answer is probably "take it to the dealer" but ive been trying for a couple of weeks and life just keeps getting in the way. I went to connect my "connected services" functions through the app to my new truck and it says I need to click Apps and then the Communications tab. That tab doesnt exist under my "Apps" list. Is there an easy fix for this or am I going to have to suck it up and take some time off to get it over to the dealer? Thanks.

 

I've heard people with this issue have been able to solve it by talking to a representative via the SOS button

 

My salesman wasn't sure if that was emergency only or not so I was hesitant to try it. I'll give that a whirl. Thanks.