Toyota installed an aftermarket lift kit from amazon instead of TRD on ordered truck.

There you go

 

OP stay focused on the TSS. My 18 was lifted by the dealer brand new. Then corporate Toyota started freaking out about aftermarket front grills and lifts throwing the TSS system out of calibration and wanted to put the system into default off and a sticker on the dash for everyone. That didn't go over well and look now they want to sell "Factory" TRD lifts. Your spec is for a TRD lift. Your truck should have a working safety system. Back the dealership into a corner on these points.
Lease not withstanding they really do "owe you"

 

I would have them uninstall and get your money back. Seems like a pretty reasonable solution, all considering.

 

You have the proof, you're the customer and in the right. You are a victim of fraud. I don't understand how some say 'oh well you signed for it so it's you live with it'. That's not how it works. And yes some pics of the shocks etc. of what they installed would be interesting to see and their item list of what they installed. Leased or not you paid for something promised and not delivered. Good luck. You will be the victor in this. Hound corporate more. Ideally they give you a loaner vehicle, swap out for the actual items you paid for and you shouldn't pay a dime in labor.

 

Take it back, agree to pay them to remove old, put on correct lift….write a check and issue a stop payment. Let them take you to court and then you can present all of your evidence. Learn…don’t repeat. Don’t ever visit them again.

 

Whooaaaaaaaaa big fella' - don't break your neck leaping to conclusions. The only thing for which there appears to be proof is that the OP paid for AND received a lift.

Fraud is a DELIBERATE intent to deceive. I don't see anything which indicates that the dealership did anything to indicate that they were deliberately trying to deceive him.

Sadly, that often is how it works.

The OP has two things in his favour; one is that the TSS is not working; he is entitled to have that working (and if I'm not mistaken, there is US legislation regarding this), and if it can't be made to work, than that should be grounds for having the lift removed and any costs incurred either refunded or applied to the lift he wanted. The second is that the while not fraudulent, the disparity between the Toyota website information (again, NOT a build sheet, which is an official document produced by the factory and linked to a VIN #) is not clear. I feel it could be construed as misleading, and in contract law, doubt or error always goes to the minor party, in this case the purchaser.

As far as having the lift removed and the cost refunded, the OP would first need to know what the actual cost of the lift is, since it's being financed over a period of 'X' months, interest would need to be factored in, and the cost of any additional fees, etc, considered.

 

I can understand what you're saying but if there's no Toyota lift kit on that and he paid for it I don't know what else you'd call it but fraud. If he paid for it and it's on that build sheet clearly marked TRD Lift Kit and one was not installed it definitely deception.

 

Again, that is NOT a build sheet; it's generated by Toyota's website, and there's plenty of fine print which says that it's not binding, prices/specifications may change without notice, etc, etc. I agree 100% that it's reasonable for a person going through that process to expect a TRD lift kit, and I would say that the OP is entitled to one (he may have to pay a little more); the issue is, the dealership doesn't seem to agree. I feel that the OP would likely have a good shot at success were he to challenge this in court, but unless he has a close relative who is a lawyer, it ain't worth it!

 

Keep in mind, we appear to have a dealer that is talking to the OP and looking to work it out. At this point, he can say I was supposed to get the TRD lift kid -- not an aftermarket one -- that is what my document says. How do we get me there is a better line of discussion than suggesting fraud and going in with guns blazing. You can always do that as a very last resort.

Of course, it could be just me but all kinds of things go wrong in business transactions on a daily -- almost hourly basis. When that happens, I tend to step back and see how things can work out cooperatively ... and assuming a reasonable party to work with ... to my advantage. That seems to work for me. For others, it may not.

OP, please let us know how this gets resolved. I think you have a reasonable position. The paperwork says TRD Lift. Not just any lift. So the dealer should be willing to make it right for you.

Look forward to hearing how this gets worked out. Be polite. Be firm. But be cooperative. And, good luck!

 

I was under the impression that the dealer was looking to work with the OP ... I may have misread that but I thought that was the case.

 

At this point it is hard to get them to install the correct kit since the "we owe" sheet is extremely vague and they are only obliged install whatever lift kit they want.

But there is a catch (someone can correct me if my logic is wrong), they sold you a new vehicle, meaning that they warranty cannot be voided, as that would require them to sell you an out of warranty new vehicle. This is especially true since the vehicle is leased, so technically Toyota is still owning it. I believe they cannot modify a vehicle owned by Toyota in a way that voids the warranty.

So If I were you, I would take the truck back to the dealership and ask them to fix TSS, if it malfunctions, ask them again and again until they fix it. If they cannot fix it, Toyota will get involved as they will question why they reimbursing the dealer for the same warranty repair over and over again. You can also get Toyota involved in that case as this would have lemon implications. I doubt the dealer would like to explain to Toyota why they installed a lift kit that would void warranty and make the vehicle unsafe to drive. So they might just install the kit you want to get rid of you.

If you can get the other dealer to give you a written "not safe to drive" notice, you would give even more leverage (although I doubt the dealer would give you one due to liability). You can also ask the dealer you bought from to write a "safe to drive" notice, but I doubt they would write one as well.

 

I’m looking over this build sheet, and don’t see your name or the definitive dealer name. It does say “dealers in your area” on the last page but, pretty generic. How did you come about this document? Did you build the truck online and then submit the build online? Or print it out and take it to the dealer? I’m just curious what the mechanics were so I can understand what was communicated to the dealer and what they promised. Therefore, to what extent you can wave the build sheet around and say, I didn’t get the lift I was promised.

 

You’ve now successfully folded this thread into the “Did I buy a Lemon?” thread, which is a merge I think we were all secretly rooting for.

 

I mean it would be a lemon if they cannot fix TSS. But I doubt the dealer would like to take that route for an issue that is rooting from a part they installed on a leased vehicle.

 

It sounds like they are - I was speaking to options if the dealership doesn't offer an agreeable settlement.

 

Really simple. The dealer either needs to fix this, or take the truck back, refund any money you put down, and void the lease contract.

What they did is fraud. What you did is stupid, but it’s just a life lesson. I’m pretty sure you are going to be more detail oriented before you ever do this again.

New life lesson: you have legal recourse. Sue the fuck outta them and add mental anguish. Fuck them. Lawyer up.

 

This is the kit they installed.

 

Does that mean at lease end you could remove all the accessories and return a bone-stock truck?

 

It says in my lease I cant remove anything.

 

A dealership who sold or is selling the vehicle is REQUIRED BY LAW to furnish a window sticker.
If they don’t, they can get it from the manufacturer.
It shouldn’t be that hard to get one, if you own the car and have the VIN.