DISHONEST / UNETHICAL Toyota Dealership - Camelback Toyota, Phoenix, AZ

DISHONEST! DISHONEST! DISHONEST!

This is the most DISHONEST, DISHONEST, DISHONEST -AND- UNETHICAL dealership (Camelback Toyota, Phoenix) I have ever dealt with!

I worked with their Internet department over a week's time.

Friday, 9/10, Shaun (Mgr) called me and told me that the truck I wanted would be in between Sept 13th and the 15th and that the truck was mine since we'd agreed on a price (of course, if someone came in before me and bought it, that could happen) and that he wrote notes in the book that the truck was mine and what the price is that we'd agreed on.

Jesse (Mgr) called me on 9/13 and told me that the truck hadn't come in but should be in tomorrow. He told me that no one else was interested in this truck as far as he knew so it was mine.

At 8:15 am this morning (9/14), I got a text from the salesman saying that the truck was in. I questioned him on that because Jesse (Mgr) called me yesterday and told me that it had not come in. I asked him to double-check because of the conversation I had with Jesse the afternoon before. At 8:20, the salesman texted me back saying it was for sure on the lot and to hurry in and get it. Texting back and forth with the salesman until 9:30 when I left the house. I was at the dealership at 10:33 am. When I arrived, I was told by the salesman that the truck was NOT on the lot (but expected in a few hours). What?!

In the meantime, the MANAGER & I EACH ACCEPTED THE PRICE *and* I completed all of the paperwork. I even wrote a check (which the salesman said to hang on to)...I'd even called the credit union and had them transfer the money into the checking account since we were paying CASH for the truck.

During this time I was waiting at the dealership, the salesman kept checking on me....told me to go to lunch and they'd reimburse (which they didn't). I was at the dealership from 10:33 to 2:00pm.

At 1:45pm the salesman came up with a manager and told me that someone else just showed up and were offering more than we were so unless I upped my price, I'd lose out. DISHONEST, DISHONEST, DISHONEST! UNETHICAL! This vehicle was MINE! I was there first, I had made a deal that was ACCEPTED by MANAGEMENT, and now it was becoming a silent auction!

The excuse was, "well with low inventory, this is how it is...." and "different departments were working on it".... that is COMPLETE B.S.! That's THEIR problem, not mine. I was there first, I had been waiting for the truck to come in, AND the deal had been sealed & approved by not only me but by management!

This is completely UNACCEPTABLE!!

DO NOT EVER, EVER, EVER GO TO CAMELBACK TOYOTA. RUN, DRIVE, SPEED PAST AND GO TO ANY OTHER DEALER!

(Upon reading reviews on Google Reviews, they pulled this same crap with other people on 9/8 & 9/12....so it's nothing new to them to be DISHONEST & UNETHICAL).

 

Sorry man. It happens at dealerships far more than it should. You are currently taking the best steps in reaction to their behaviors. Keep that up. Maybe they will try to make it right if you create enough bad press for them. Also, this is not the first time I've read poor reviews on this dealership and I live in Northern CA. So that says something I think.

 

Did you tell them this?

Fwiw I only used Camelback so I could let them argue with autonation Tempe and get them to drive their prices down.

It sucks, but you're not out any money. Be grateful, leave your reviews wherever u can and take your money elsewhere

 

^ They will not, during these times, buyers are disparate and the dealers know it. I'd be pissed too if I were you as I know you were thrown into an emotional rollercoaster.

 

I would send a letter to Toyota Corporate and at least let them know about their dishonest way of doing business

 

Totes, just cut and paste what you wrote here, OP.

 

This is what I did in 2019, but the market wasn't what it is today. Sucks
Besides Autonation gives you a cool pink license plate holder

 

Would help if you can attach some screen shots of the text msgs.

Let them know that bad press does 10x more dmg then a single good word.

Especially if it is done via the internet, won't be 10x but 1000x amplified; this type of behavior/practice sets up the dealership for failure

 

Yeah definitely not possible now. But that's all I used em for. They tried to bait n switch me. I wasn't having it haha.

 

Here before this thread gets shut down

 

I had a telephone agreement with a motorcycle dealer in Reno some years back. I was trading in a Kawasaki ZX6R for a 49 state GSXR750. I rode 2 hours, up and over the hill to get there. They told me someone had come in to look at the bike while I was riding up, I could tell it was just a friend of the sales guy. I told the dipshit I had a great ride over the mountain on my way up and I'd have a great ride down the mountain on my way back. I didn't say another word to them and had a great ride home. Eff them.

 

I also filed a BBB complaint, a BBB scam report, notified Toyota Corporate, and since it's a Berkshire Hathaway Company mailed them a letter letting them know of the dealership's dishonesty & unethical practices!

 

Get'em King!

 

Go buy truck that is in stock from somewhere else, it doesn't even need to be a Toyota.

 

Make sure to drop a post on the Tacoma subreddit also. Doesn't hurt to spread the word.

 

They're not going to be able to help you in any way. The dealership will not face any reprisals from corporate. It's shouldn't be this way, but that's just how it is.

 

Do you have a link? Not familiar with that.

 

If you signed all the paperwork it technically was your vehicle. Do you have copies of it? I'd also call your local TV station and have them do a little reportage