My Gawd, what have I done?

I think you made a mistake by disabling those systems that have little no to effect on the daily use of the truck, but that's your choice. Based off the TSB procedure it sounds like they either messed up the process or you aren't doing something right. Take the truck back to the dealer with that TSB printout and see if you can clarify what they did to disable the PCS and why your cruise control doesn't work when it should.

 

If that were the case then the thread would have died long ago, instead you keep whining.

 

If you have nothing positive to add, why not close your pie hole.

 

At this point I would agree, had i know it was going to delete cruise control altogether i would have had them leave it alone. It was annoying but not a huge deal. No way was i informed what was going to happen. If so then there would be no reason for this conversation. I am under the impression the dealer made a mistake with the tech software. However I doubt they will ever admit it.

 

Why would your truck be “different”? Does it meet the requirements of the TSB? If not, they should have declined to perform the work. I guess any time we monkey around with anything on these trucks we assume some, or all, of the risk. But in this case I don’t get why the dealer failed to do the TSB correctly and sent you on your way.

 

If the OP is unhappy about the lack of cruise control and thinks he should have bought a Ford, then maybe he should just go to a Ford dealer and trade in the Tacoma on a Ranger or F150. After all, Tacomas have a very high resale value.

 

Sadly, that's the current state of affairs on ye olde interwebz these days, especially on enthusiast forums such as this one.

As far as dealerships go; no dealership actually trains their sales staff from what I've seen. In my 25+ years in this business, I've never seen any dealership train salespeople beyond "how to separate a customer from their money." It's on the individual salespeople to learn WTF they're selling and how it works. Most of those idiots can't be bothered to learn, don't care, will promise you whatever they think you want to hear and BS about the rest of it. Also sad, the onus is you the customer, to vet their smokescreen and not be duped. There's a reason why salespeople turnover is soo high, and why they aren't actually involved in sales process, outside of giving you the reach-around while they run back and forth to the SM's desk pretending to negotiate a deal for you.

(I'm biased against those useless sales fucksticks, as a dealer tech. But I'm that way for a reason; I've seen new cars/trucks towed in with blown engines that never had their oil changed because "the sales guy told me so" and never bothered to read their owner's manual or use common sense.)


As for your current predicament; I'd recommend taking a copy of the TSB to a different Toyota dealership. Tell them that you had that service performed at a different dealership and now the traditional cruise control is inoperative. You were informed that it should work, but doesn't. The servicing dealer has turned a blind eye and refuses to make it right. Ask this new dealer if they can help fix your truck. I hate to say be humble, but remember this new dealer isn't the one that's turned their back on you. If you walk in guns blazing, they're likely to do the same thing.

 

Believe me I am considering that option.

 

Thanks, hindsight being what it is i would have done things differently. The next dealer is 400 miles away. I will give these folks a chance to sort it out. Just blown away as to how this went, certainly vindicated my reluctance to buy a new vehicle and has tainted my opinion of Toyota.

 

Thats how it appears to me, however it can be difficult getting someone to do something they either don't want or unwilling to do

 

The lengths people will go to not to have to hold a button down for 3 seconds once in a while, lol. In over a year of driving my truck, the pre collision thing has come on exactly one time because a lady pulled into the street in front of me and my truck beeped and said “BRAKE”. So what? If I wasn’t paying attention, it probably would have prevented an accident. If you hate new tech features that much, you should probably just drive an older truck and save some money while you’re at it..

 

Yeah, 400 miles is a bit far. If this dealership continues to blow you off, call corporate Toyota. The contact info is in your owner's manual and the Toyota corporate website.

Try not to let this shitty experience with one dealership sour your entire Toyota ownership experience. It can (and does) happen with every brand out there. That being said, if trading out for a Ford helps you sleep at night; you do what you gotta do. It's your money, your vehicle.

 

I am glad you are willing to point these things out, they are truly helpful. If the dealer had said it was going to delete constant speed I would have said leave it alone.

The question is does the TSP require the deletion of constant cruise. if you dont know the answer maybe you should keep you opinion to yourself as that's all it is, just another internet opinion of no value to this discussion.

 

Thanks, its a good rig and up until yesterday I liked it, right now I am pretty disgusted after spending 45K and have to fight with the dealer. I had really hoped for a different experience with this vehicle. Life is too short to fight over stupid stuff. I just dont see how this is my fault.

 

There was a thread on this related to people who had installed aftermarket grills and when they went in for routine service the dealer disabled the radar. As I recall, that involved "bricking" the firmware in the radar itself. It was done at the direction of corporate because the aftermarket grill and lift combination threw the radar out of calibration.

Someone who was involved in that thread may have a better recollection.

ETA: I see someone posted the TSB regarding that.

 

OP asked a question and got answers he didn't like. NOW everyone else is the problem, not him. OP, maybe try not insulting people your first or second day on the forum and see if you get a better reception.

 

No money changed hands, I asked for them to delete the PCS/DRCC and they deleted everything related to the cruise control.

 

It's not. After reviewing the TSB, you have a solid case for this dealership to fix their mistake. Right here in the TSB, step #7:

They obviously failed to complete the repair as outlined in the TSB. Give them one more chance to fix your truck, then call corporate and file a complaint.

When you go in, again, don't go in guns blazing right off the bat. That immediately puts them on the defensive, like a feral cat that's been cornered. Bypass the service advisors by going to the dealer receptionist and politely ask to see the service manager. Do not settle for a service advisor. Review the TSB with the service manager, and state that constant speed cruise control doesn't work. Ask them to fix it. You're not looking for PSC/DRCC to be reinstated, or a new radar unit. You just want the constant speed cruise functional like it's supposed to be.

 

It appears you dont know the answer either, just another smart ass. thanks for your input.
I will refresh the question just for you. when the dealer deleted the PCS/DRCC are they able to leave the constant speed control functioning? If you dont know the answer, dont bother replying.

 

thanks, I thought I had a good relation and we understood each other, cajoling people to do their job or understand their job is frustrating. Currently the manager is claiming it cant be reversed w/o $1000.00 worth of parts. I have contacted Toyota and they have referred me the dealer!
I will give him time and see what happens.