Oil change disaster advice needed

should post the vin of the damaged unit so its known to be a potential problem. Most that know will avoid it, someone may try to get it with a certified warranty and try to get the engine to blow so a new engine would be covered by the engine.

Also, do you have things in writing? From who? I would get it from the Sales manager, GM and possibly the owner of the dealer so they cannot change the deal in the next month and a half- two months. You know damn well they could and will try to say something has changed so they take less of an hit on this whole deal.

 

i would be shocked if the vin is posted.

When my subaru was totaled, repaired and for sale on ebay i did post the VIN in a forum with photos incase someone decided to google search it so they could see the damage that was caused by the wreck. I would like to think thats atleast helping someone make a more informed decision about a vehicle they intend to buy.

 

Alford Doctrine

 

Some poor schmuck will likely end up with your old truck. At least its no longer your problem.

 

Wow! Excellent.

 

Well, it seems it turned out just like many of us assumed it would.

Dealer makes a new truck sale (with profit), makes a used truck sale (with profit), then OP and some future poor soul pay the price.

The dealer had multiple cards to play as I stated very early in the thread.

1st card - "no significant damage" message; this would gather info about where OP stands. He either accepts it and moves on, or gives a little push back. This is best case scenario for the dealer, bc they brush it under the rug like nothing happened if he accepts. Or, he pushes back and they explain 'well, that was just the initial investigation, but we're not through checking into it; a true inspection/tear down will be a really long job/multiple months, but we understand you can't go that long without a vehicle; we're going to make it right, don't you worry- we'll inspect/replace the engine if needed, and that may be many months past that if we need to replace- we'll most definitely do it and make it right, but we're talking 6-10 months of having your truck, and we understand you probably can't do that' - moves to 2nd card
2nd card - find OP a new truck, adjust price as much as possible to make it seem fair, and sell his old truck marked up an unimaginable amount to regain any lost profits on the new truck sale. Win-Win for dealer. Lose-Lose for OP/future old truck owner.


Edit: @Rannyhill we're glad you feel that you got a fair deal out of all of this; your old truck is not your burden to carry, and if you feel the difference in price for the new truck is fair, thats all that matters. We're all on the outside looking in, and we rooted for you since day 1.

 

You would have to see the numbers to make all the above conclusions. It’s possible the dealership is making very little to none on this transaction depending on what value they gave OP for his vehicle.

Maybe let’s just celebrate the decent outcome rather than postulate so much negativity without all the info at hand.

 

Its actually a very accurate assumption based on the lack of information coming from the OP. If it was a straight up trade and no money out of pocket i think he would be less willing to conceal the details of the deal. Most likely because the details would be scrutinized.

 

You're not wrong; Its all just speculation, and I admit that; my point was its coming to pass, so its turning out like many of us expected. I'm extremely happy OP feels he's getting a fair deal when its all said and done, and thats all that truly matters. Negativity and reality can sometimes look like the same thing, when reality isn't all rainbows and butterflies. I don't think anyone claiming OP and some future poor soul paying the cost for the dealer's mistake is a Debbie Downer; they're just calling it like it is. While I'm happy that Ranny is happy with the outcome, I do feel bad for him, bc he himself did not ask to be put into the situation- that being having to resort to a different truck at a "not even trade". I don't need exact numbers to know "not even trade" means the dealer made profit.

 

Some people are just more private about these things. No reason to divulge the details, OP is happy with the resolution and feels like he will be returned to his pre-SNAFU position. Good on the dealer for working it out with him in a tough supply situation.

 

100%. I’ve been following this thread since the beginning because a friend of my took their brand new GMC in for its first oil change a few months ago. A few days after that, the truck seized up…towed back to the same dealer and they said there wasn’t a drop of oil left and the motor was destroyed. They replaced the engine for free, as they should have.

Last week I caught my dealership in a lie. Fortunately it was just about a tire rotation they claimed they did, even put it on the service receipt, and then I discovered they never rotated the tires.

I foolishly hoped I could get my 2 free years of maintence in before they screwed something up but I was wrong. It’s such a shame because I’d love to have a 400,000 mile Taco one day with flawless service records all from one dealer but I just can’t trust them with my baby.

 

If it was a straight up trade that would be absurd, was never in the cards. Of course he had to add cash to the deal, he’s getting a brand new truck.

 

hes only getting a new truck because they botched an oil change on his 7k mile truck.

 

How do you know it’s a decent outcome? I suspect the OP got a very poor deal on this.

 

I don’t know, never said I did. That’s the whole point, no one knows because we don’t have the numbers.

 

I agree with this completely. For clarification, I was never arguing the point that OP should have gotten an even trade on a brand new truck. I'm only pointing out the fact that the dealer made profit off of the entire ordeal. I think the ideal resolution would have been a proper engine inspection/necessary parts replaced or rebuilt. Eye for an eye was the only "fair" outcome. Next best would have been an even trade on a similar barely used -10k mile truck (not brand new), but neither of those options are profitable for the dealer. I think it likely got painted in a way, or OP expressed his true feelings to the dealer at some point, that a new truck deal was going to be the dealers best bet at making OP happy (at the cost of OP naturally).

But again, all that really matters is that OP got resolution that makes him happy; we're all speculating, as we have been the entire time, and if any of us disagree with each other, its probably just bc we're bored at work Thanks for being one of the few around that use logic

 

similar to your points that were missed its clear that my point was missed. Let me explain, If the deal had been a home run for the OP he would be less inclined to keep the details secret.

 

I must be in the twilight zone.

 

The only real take away from this 64 page thread is that if a dealership screws up it wont agree to a resolution that will have it losing any money or time.

 

Go read post 1252. All I said was it’s possible the OP didn’t get screwed. All we know is it wasn’t an even trade, which no one predicted anyway.