2018 Tacoma 60k miles. blown cylinder and cracked head

Yes 100%

 

That's good news for the owner.

My opinion, what ever that is. Remains the same as before this guys engine blew up, and Toyota deciding to cover the repairs.

 

Toyota has set expectations around building quality products that are reliable and hold their value.
This failure is atypical.
If for no other reason than to demonstrate they back their product, consider customer retention and loyalty very important AND VALUE their customers.
And, customers whom are treated well communicate this to others. When not treated well, they communicate that as well.
Finally, other manufacturers provide warranties, some are comparable. If Toyota didn't offer similar warranties, would that help or hinder sales? And so, how would Toyota differentiate themselves?
There is a holistic approach involved here. It's not just what is written in legalise. I was once married to a lawyer who told me the only thing that matters is what is written.
On one level she was correct, but she was a lawyer, not an automotive manufacturer developing and defending their name brand.

 

I don't think its ok, I also don't see why its wrong for Toyota, or any car manufacture, to not cover a vehicle beyond the warranty period.

totally reasonable.

 

very sound explanation for why Toyota should cover the repair, but my original question was why there was some kind of moral obligation to cover it. All those reasons are self serving, the are trading on that for marketing value, so they can sell more vehicles. This I understand completely. I don't understand way it isn't moral for them not to cover it.

 

It’s sad but Toyota would rather lose a customer instead of spending a few thousand to keep him/her. I heard Toyota had way better customer service before. I had terrible, and I mean terrible customer service at my dealer and corporate. I couldn’t believe what I was hearing.



My company will literally bend over backwards for you if you write anything negative online. This is why there is not a single review less than 5 stars online

 

Most big companies are controlled by marketing, all the "Toyota reliability" is to a marketing person is a selling point. They would drop it in a heartbeat of they thought the could make more money some other way. They only need a few good engineers/ designers (people who really care about the product) but need more and more marketing teams as the company grows so eventually most of the higher ups come from marketing teams.

 

I think you misunderstand. People come here, that normally would not, to tell us their problems and ask for solutions. Then they leave.
So, this forum is a concentrated area for problems that are fairly unique out in the real world. From statistics, people go out of their way (11:1 ratio) to talk about an issue and only praise something rarely.

 

Let's put it this way.... You're probably correct, they have no legal nor moral obligation to do anything.

No one is arguing that with you are they? I wasn't. From my perspective, neither are part of the analysis.

Not sure where you are going with marketing vs. engineering. Explain your point there - this engineer is not following.

 

For sure. But what I am saying there still are a number of people who have said issue that will never go on an internet forum of any sorts. They may not even know there is such a thing

I get the 11:1 ratio, but going out of their way to voice the issues with there vehicle is not just based on doing it online. Going out of their way to voice their issues can be done in person, face book, friends etc.

 

I’m really curious what the ratio of 2nd gen “my engine blew up” reports on this forum to 3rd gen reports of the same nature are. Not a perfect comparison, but it might be interesting.

 

Sooo who is gonna dig up early 2nd gen threads?

I’m actually curious, would be interesting comparison.

 

Did OP get a diagnosis for the cause of engine failure yet or are we just peeing into the wind here while we wait?

 

Peeing in the wind sir.

 

People were arguing with me that it was moral see this.

My company has a management flow chart, aren't many vps with engineering back grounds.

 

Before the days of social media, it's speed and it's reach, companies probably didn't have to be as responsive to atypical product failures. That's all changed.

 

It’s pretty much been assumed for years that Toyota engines are reliable even though they come with a shitty 60K warranty. Most would assume you don’t need to worry about that shit warranty aside from any assembly issues that should arise right away. Maybe we need to change our thoughts on this and assume they aren’t that reliable anymore and there’s a reason why Toyota hasn’t bumped up their warranty to 100K like their competitors.

 

Exactly. You can reach millions of people in seconds. Bad publicity spreads quickly.

 

Why does this have to turn into a compare to 2nd gen threads? I'm sure there were 4.0 motors that let go early.

Bottom line is motors shouldn't blow up at 61k when the companies main selling point is reliability. When these motors do blow up Toyota tells people to pound sand. I get they have zero responsibility because the warranty is over but its a real kick in the nuts when your sitting there needing an 8k engine replacement, 1k out of warranty on a brand that lives by the term "reliability"