Meso customs not responding to emails

Yeah... nah... Meso has been hiding behind that "small business" excuse for too long. When he quit being a contributing member of TW, in favor of being a vendor, he then became liable for being a TW vendor, IMO. Ignoring customers has never been acceptable for TW, but because Meso... he gets a pass.

 

I waited weeks to make a post because I want to give people or companies the benefit of the doubt. I finally posted because stuff like this can sometimes get resolved if brought to the attention of the public. It’s only the 2nd time I’ve done something like this and it’s an unfortunate side effect of getting ghosted by the company who should be able to at a minimum provide answers. I’m not looking to boycott or just talk shit about meso, I just want my question answered. At the very least other members provided solutions so I can go that route if meso never gets back to me.

side note: first time was when I made my first review on Yelp regarding a dealership. Got ghosted and they wouldn’t give me a dealer invoice. Less than 24 hours after the post went up I received an apologetic phone call and got the dealer invoice within minutes.


EDIT: Also, thanks to this post members like @tonered @vivid02 @indoomitable offered ideas that seem solid. Even if I never get a response I got the information I would need to reach the goal of the original email.

 

I am going to strongly disagree with you on this one superdave. I understand being a small business and it being difficult to restock items and keep up with demand for popular products. Longer wait times and that type of thing should be expected and understandable and even though I am not a fan of his products I completely sympathize with his situation. That being said there is absolutely no excuse to completely ignore customers. It cost nothing but a few minutes to reply to an email regarding your product. If he can’t even be bothered to do that he shouldn’t be in business at all.

 

A couple other people got responses in a day or two. Also I see no mention if this is even a customer of Mesos. They could be 2nd hand, used side markers that this OP is trying to make nice again. Why else would they be removed from the truck with worn out foam?

 

Do you find that acceptable? A company should only respond to people if there is money in that particular exchange? Somehow I don’t think think they get thousands of emails but even if they do he’s also tried calling with no luck. Would you do business with any company you where completely unable to contact? I wouldn’t. I kinda feel like he gets away with being a shit vendor because he’s friends with the right members and mods.

 

So he only responds to people he feels like and ignores the rest? That’s terrible customer service and if that’s really the case he should be removed as a vendor from this site.

 

I see it differently. If this was a warranty claim, or this person paid Meso for something. Then I would no doubt side with the OP here. There is no excuse for ghosting a paying customer, but Meso doesn't owe this person anything.

 

I'm not looking for him to warranty something for me for free. Sure, I am asking for something, that something is at the very least just a response. It doesn't have to be a solution to my problem, I'd just like some semblance of an answer from a company about their own product.

Doesn't matter the company, if someone asks a question regarding product or something even if hadn't purchased anything via email you'd expect a response. I just bought new brakes for my bike, I emailed the company a bunch of questions because its a brand I've never dealt with before. They helped me out and answered everything and in the end I pulled the trigger on the purchase because I was able to figure out what I needed from them. This situation may not be apples to apples but if he has a part I could buy to solve my problem I'd do it in a heartbeat. If he has nothing and lets me know then I could have tried to solve it another way. As mentioned before others in this thread were helpful and even gave links to parts that could do what I want. I'm going to wait a few more days then pick up one of those solutions. It's not the end of the world if I get no response.

EDIT: This thread has kind of devolved into 2 camps - either 100% for or 100% against meso. That's not what I'm trying to do here. If we can keep it civil lets do that, thanks.

 

You thought it was a good idea to blast them publicly, to get their attention?

You are likely making them lose sales. All because you didn't get what you wanted. A response saying to go buy a roll of foam with adhesive on the back. An $8 roll of foam.

 

I have these MoriMeso tail lights that failed at the mounting points, and ended up dangling on my bumper. Passenger side also has fine cracks at the top post.

It took about 5 days for Austin to get back to me after filing a warranty claim on their site.

However, I believe @doublethebass had the same failure happen to his taillights earlier that same week. And I don't think he has received a response yet.

Seems a little random. I'm guessing he is busy, however when he does get to you, be does make up for it by assisting you with great customer service. But, responding timely to inquiries is also part of the customer service experience....

 

Yeah nothing here yet, but they’ve got a decent track record so I’m not worried about it.

Not like a certain grab handle fiasco back in the day….

 

I remember those days. I don't recall even getting a tracking number and it arrived at my door.

 

Haha same! What a mess

 

Well hopefully he gets back to you soon. No reason you should wait weeks for an answer about a warranty claim.

 

You know what I do when shit like this happens to me? I simply go somewhere else with my business.
I don't play games, post shit posts or anything else. I vote with my wallet.

Lol you guys are trying to modify his behavior. Why are you doing this? Why not simply go somewhere else?
Is his product addictive like crack?

 

I can only speak for myself but when I needed an issue remedied he responded right away and sent me out a replacement part. This is a year or two ago now but, for what it’s worth.

 

I mean it’s not unreasonable for the OP to expect a response for info on a product he already has purchased from said company.

The post wasn’t even “blasting” he asked how to get a response from them after waiting several weeks with no response.

@avn ive had nothing but positive interactions and purchase experiences with @MESO maybe try sending another email or message on one of their social media platforms.

 

He hasn't mentioned if he purchased them from Meso new, or if they are 2nd hand/used. If he isn't a customer of Meso, they owe him nothing.

 

I agree 100% with this. When I get bad customer service from any business, the way I express my "negative feedback" is to not return and give them repeat business. They lost my money going forward. If more people would do this, then businesses would straighten up faster, because they would see how it impacts their bottom line.

Now, I'm not cold hearted. I know that people have bad days/weeks and deserve second chances. I know there are shipping delays, supply chain issues, staffing shortages and costs always go up. I get that. But communication is key to being a successful business.

 

we don't want to turn in to a kt4joe