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All Pro Offroad Customer Service Stinks!!!

Discussion in 'All-Pro Off Road' started by BlueSteel, Mar 1, 2011.

Page 4 of 4
  1. Mar 2, 2011 at 10:50 AM
    #61
    ST77

    #61
    ST77 Wandering doesn't mean you're lost

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    Sandy, Or
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    I never really liked allpro for the fact that they cater to 2nd gens and couldn't give a rats ass about 1st gens...
     
    ST77, Mar 2, 2011
    #61
  2. Mar 2, 2011 at 10:54 AM
    #62
    ColtsTRD

    #62
    ColtsTRD Well-Known Member

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    AZ
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    Hey man, you gotta keep up with the times and go where the market is...
     
    ColtsTRD, Mar 2, 2011
    #62
  3. Mar 2, 2011 at 10:54 AM
    #63
    ColtsTRD

    #63
    ColtsTRD Well-Known Member

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    I just wish they still made the Hybrid...I don't care for the plate bumper they offer :eek:
     
    ColtsTRD, Mar 2, 2011
    #63
  4. Mar 2, 2011 at 10:57 AM
    #64
    ST77

    #64
    ST77 Wandering doesn't mean you're lost

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    at least now I know that my 1st gen money isn't good at allpro these days...:D:cool:
     
    ST77, Mar 2, 2011
    #64
  5. Mar 2, 2011 at 4:26 PM
    #65
    stroM-

    #65
    stroM- @alteregoadventure

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    ^ We have plenty of armor and suspension components for the 1st gens, what specifically are you looking for?
     
    stroM-, Mar 2, 2011
    #65
  6. Mar 2, 2011 at 5:18 PM
    #66
    Blue

    #66
    Blue You're my boy blue

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    AP have a decent amount of things available for us. SAS kit being one of them
     
    Blue, Mar 2, 2011
    #66
  7. Mar 5, 2011 at 1:20 AM
    #67
    StandingCow

    #67
    StandingCow Well-Known Member

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    So far allpro has been fine with me during the group buy, in fact... *I* haven't returned their call because I keep forgetting.... gotta do that. :D
     
    StandingCow, Mar 5, 2011
    #67
  8. Sep 7, 2014 at 7:06 PM
    #68
    oregonnativekory

    #68
    oregonnativekory Member

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    Kory
    Oregon
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    Snug Top Canopy, Custom Water Proof Seat Cover
    I ordered an apex front bumper from all-pro for my 2014 Tacoma during the first week of July 2014. I had read on various forums, that all-pro had terrible customer service and that in a few cases, the product arrived damaged. Even after reading these negative reviews, I still put my trust in all-pro to provide a quality product, but was severely disappointed.

    After over a month wait to receive my bumper, it arrived with multiple gouges in the powder coat. I thoroughly inspected the packaging prior to unwrapping and found no damage to the packaging. I contacted all-pro and they offered to refund the powder coat fee of $200 or to replace the bumper. I contacted the nearest powder coat facility and they informed me that the bumper was most likely poorly prepped. He said that when done properly, he can hit the bumper with a piece of metal, and while the powder coat may dent, it should not gouge.

    Due to the fact that the stripping and re-powder coating, in addition to the 4 hour round trip to the nearest powder coat facility would cost me much more than $200, I requested a replacement.

    They informed me that I would be required to package the item and ship it back. I DO NOT have the means or time to package and item to be shipped freight. I SHOULD NOT have to spend my time and money to package an item that was damaged when it left the factory. WHERE is the quality control at all-pro? The gouge was very apparent, and I believe it to be purposely ignored prior to shipment. John at all-pro, rudely assured me that the item was not damaged when it left the factory. The bumper was packaged very well and with no damage to the packaging so it must have been there prior to shipping.

    I called Thursday August 28 and was told I would receive a call back Friday and never did. I called again Tuesday unable to reach John, whom was ignoring me and was told by Ryan that I would have a resolution by the end of the day. Once again, no phone call.

    I am sick of being blown off and have recently began the process of disputing charges with my credit card company. I would have no problem packaging a normal item to return, but a freight item should not be the responsibility of the customer. All-pro off-road, come and pick up your damaged product or hire someone to package it for me. Due to horrible customer service, lack of quality control and an absence of company ethics, I will never purchase from all-pro again. I will be ordering another brand bumper as soon as I receive a refund.
     
    oregonnativekory, Sep 7, 2014
    #68
  9. Sep 8, 2014 at 10:19 AM
    #69
    thekernel114

    #69
    thekernel114 Well-Known Member

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    Chilliwack, B.C.
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    allpro long travel, shackle flip with ome dakars, cruisin offroad bumpers and sliders, 4.88 gears with arb's front and rear, budbuilt skids.
    thekernel114, Sep 8, 2014
    #69
  10. Nov 4, 2014 at 10:52 PM
    #70
    Coast2CoastYota

    #70
    Coast2CoastYota Well-Known Member

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    Justin
    Southern Pines, NC
    Vehicle:
    2003 Tacoma TRD
    6' Fabtech Suspension 3' Body lift Allprooffroad front Baja bumper Allprooffroad Rear Baja bumper Allprooffroad Rock Slider 35/12.50/16r TSL Supperswampers pro comp rims 8k Warn wench 20' Rigid Led bar 9' Rigid Led bar Firefighter Lights Rhino lining (Front to Rear) Rhino lining inside cab 4.88 G2 Gears 2 10' MTX subs Blue LEDs inside cab True Straight piped Spectra Air intake JBA Shorty Headers Internal Roll Cage 95K miles
    I havn't had a problem with them...
    I have Allprooffroad font Baja bumper, rear Baja bumper, and also rock sliders from them and never had to wait over a week and a half.

    .[​IMG]
     
    Coast2CoastYota, Nov 4, 2014
    #70
  11. Nov 12, 2014 at 4:03 AM
    #71
    RnP78

    #71
    RnP78 Tug Life

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    07 TRD Off Road
    3" Toytec OME Lift 2" AAL 886 coils. Allpro front bumper with 2 7" red ring HIDs, Relentless rear bumper, custom bed rack, avid sliders
    I've also had nothing but great things to say about Allpro. When i got my bolt together front bumper I was missing a few bolts and called them up and received them next day with some large decals. I mean that's pretty dang good in my book.
     
    RnP78, Nov 12, 2014
    #71
  12. Nov 12, 2014 at 4:26 AM
    #72
    The6pharaohs

    #72
    The6pharaohs WTF just happened?

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    Upgraded from 2012 DCSB TRD Offroad Entune JBL w/nav
    :crapstorm:
     
    The6pharaohs, Nov 12, 2014
    #72
  13. Nov 12, 2014 at 8:53 AM
    #73
    VinTaco

    #73
    VinTaco Well-Known Member

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    One thing I just cant tolerate is BAD customer service, after all if it wasn't for us, they would be out of business...
     
    VinTaco, Nov 12, 2014
    #73
  14. Nov 12, 2014 at 8:27 PM
    #74
    ddog45

    #74
    ddog45 Well-Known Member

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    I ordered some sliders on tuesday and was told to expect them by friday. I exchanged multiple emails with Ryan and he was nothing but professional. I am probably the reason a few of you are getting poor service they have been dealing with me and my phone calls and emails. Im a customer that will continue to give all pro my money until they disappoint.
     
    ddog45, Nov 12, 2014
    #74
  15. Nov 12, 2014 at 9:26 PM
    #75
    Coast2CoastYota

    #75
    Coast2CoastYota Well-Known Member

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    First Name:
    Justin
    Southern Pines, NC
    Vehicle:
    2003 Tacoma TRD
    6' Fabtech Suspension 3' Body lift Allprooffroad front Baja bumper Allprooffroad Rear Baja bumper Allprooffroad Rock Slider 35/12.50/16r TSL Supperswampers pro comp rims 8k Warn wench 20' Rigid Led bar 9' Rigid Led bar Firefighter Lights Rhino lining (Front to Rear) Rhino lining inside cab 4.88 G2 Gears 2 10' MTX subs Blue LEDs inside cab True Straight piped Spectra Air intake JBA Shorty Headers Internal Roll Cage 95K miles
    Amen! they do amazing work and probably wont go with anyone else. i have the allpro front and rear Baja bumper an just recently got my allpro sliders! i love them!

    [​IMG]
     
    Coast2CoastYota, Nov 12, 2014
    #75
Page 4 of 4

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