RCI stepping up!

There are a lot of criticisms out there for companies not standing behind their product so I thought I would throw out a positive one. I bought RCI sliders (plus a full skid package less the Engine as I have a TRD plate) last October through a group buy on here. I have not even taken them Offroad and I noticed a small piece of powder coat had fell off the rear most part of the drivers slider. I let them know and sent them pictures a few weeks ago. My passenger slider is perfectly fine. They offered me a couple options, refund the powder coat cost or replace it. As they were still basically new (by rock slider standards, meaning I expect to damage and maintain them) I opted to have it replaced. They said ”Yep! No problem!” Yesterday I drove up there and they replaced my bad slider. Thanks Tim and the whole staff at RCI!
I believe this was just a weird one off issue as the rest of the pieces I bought still look amazing.
Pic of the powder coat issue:

 

Kind of a dick move to have them replace a whole slider just for a nick, especially if you "expect to damage" them. This is why overlanders get made fun of

 

Are you sure this was a manufacturer defect or could a kicked up rock had caused this cosmetic damage?

 

Mall crawling hard and scratched a slider.


Yeah, dick move to have them replace it for just that.

 

Just spray paint it

 

You can see from pics that more areas are cracking.

 

or just go wheeling to even out the other side

 

i agree it looks like the PC didnt wanna stick on that corner

 

I am at a loss for words to even say. If I went back to companies for rust I would be getting a new truck. Living in New England steel rust when you think about it

 

I love my RCI sliders. I have off roaded with them. I have no idea if they are scratch as I never bothered to look.

 

Yeah I see that now.

 

What's truly amazing is how many people think it's just one nick and can't clearly see how all the powdercoat is cracking and will eventually come off. Most likely didn't prep properly in that area.

RCI is an awesome company, especially if you're local. Nice to be able to go pick stuff up.

 

Pretty cool that RCI didn't even ask any questions and just replaced it on the fly tho.
Sounds like solid folks.

 

LMAO isnt a sliders job to protect the cab and going to get messed up anyways. I never get powder coat on anything other than roof rack since its just going to get messed up. Waste of time for you and RCI. Should have just gotten side steps instead if your that concerned about scratches and paint chips.

 

Exactly. the spidering proved it was going to just keep continuing to flake off.

I am expecting to damage them but since I have not caused damage I felt it was a defect in the powder coating process. Prep work was probably not done properly.

This was on the trailing edge not the leading edge. If it were the leading edge I would totally have agreed and this post would not exist.

Not really. Defect in workmanship should always be called out. This is my 4th rig and 3 of which had sliders so I am no stranger to sanding and spray painting regularly, as I stated "maintenance". Having a truck with 8k miles and brand new sliders with flaking powder coat to ME is unacceptable. I was a rock crawler prior to overlanding and I have done my fair bit of damage over the past 13 years.

 

Seriously?

It’s a freaking slider…

 

They are there to protect in case you hit rocks. That is not the primary purpose. If I were going out and Rock crawling then I probably wouldn't care.

Honestly I expect anyone with a Tacoma crawler to respond like this. Not all who are on here have rock crawlers.

 

Yea. I know that.

So by that logic I am the bad guy here?

 

This is why I never order parts powered coated anymore... often times the parts are never prepped or very poorly prepped. The powder coating on nearly everything I've ever ordered with it has failed. I now order everything in bare steel and do my own prep and coating with steel-it... it's a lot easier to touch up too.

 

I almost did that.

On my Land Rover I had the bumpers metalized then powder coated. ZincNation, Inc.
After several dings they still show no rust. It is a pricey process. If you dedicate to just spray painting it is way easier.