My latest accident - computer controls and all a little... bit too much

Something is afoot. There is something going on. I want commitments. You know what would happen if they commence with the repair and then the insurance says they won't pay because...? The dealership / shop accused me indirectly (suggestive / implied) of insurance fraud saying that they will repair the BSM and rear cross traffic sensor and calibrate it but other computer issues are not covered because they are not directly related. Why do I have to argue with the dealer over what the insurance will or won't cover when the insurance said they will cover whatever the dealer tells them? What the hell is going on there? Plus, I don't know how my computer broke (or whatever the cause is why my defrost and AC and the dual climate and a few other things stopped working), but it's not a precondition. A computer diagnosis can easily confirm that and yet the stupid dealership is making real stupid comments.

 

Maybe ask for an actual diagnosis of the problem. Sounds fishy it’s simply has a computer problem. What specifically is broken? My guess is; they don’t know and they know without that information, either insurance ain’t mutha F’n thing.

 

Dude, the dealership will not start any work without authorization from the insurance company.

And until they actually tell you that some part of the repair is unauthorized, you’re stressing yourself out over a non-existent problem.

 

I am working on 'anticipation'. I am collecting information and demonstrating to the body shop that something is wrong - they say the insurance company calls the shots and the insurance company tells me the body shop is the expert and has to tell the insurance what is recommended, and the insurance then authorizes it. The issue is that the body shop wants me to believe that not everything is covered by the insurance. And that pisses me off because their opinion is strange and not appropriate, since apparently according to them the insurance is calling the shots, yet some how they know what's covered and what's not... Strange? That's the problem.

Like it is in our country, it seems people always keep waiting for a problem to get too hot before they do something. I to the other intend to see and identify the problem and then call it out, basically get in front of it so I can manage it. And that's what is happening. Monday is a new day and there will be some clashes, and they either start rolling with me, - because I am the boss - it's my truck - or I am rolling my truck over to another body shop and have my own insurance company take care of it, and that's that.

 

Step 1. You tell your insurance
It gets covered
They go after the at fault party and their insurance to cover it
Deductible should be waived and premium not raised due to not at fault

step 2. Find a good body shop if needed
They may do a supplement

or step 3. Steel HC rear bumper that will do better the next time when you get hit again

your insurance is better at dealing with the other party. That is why you have and pay for insurance.

Prior vehicle purchases are for good will warranty repair on a maintained vehicle that had a natural failure. Not outside influence being crashed into. The at fault party is responsible.

 

"I sent a nasty email with ultimatums"



I already explained earlier that the steps they have outlined thus far are fine. It's what any shop should do in a case like this. The behavior you are describing is accomplishing 2 things
- getting yourself worked up
- ensuring that the shop and the insurance company do absolutely nothing beyond the bare minimum they are required to do.

I never once shorted a customer on anything, ever. But people who acted the way you're acting here? I did exactly what I was required to do. Everything I was required to do. And nothing more. Customers who were decent, I'd bend over backwards to do extra wherever possible. No one ever got less than they were entitled to, but lots of customers got above and beyond levels of service simply by being reasonable.

No one cares about Google reviews, BBB complaints, letters to the CEO, etc. We're not talking about a local family restaurant or hardware store. Large companies give zero fucks. Hell, the complaints sent to our CEO, our CEO never even sees them.

If this issue gets taken care of, it will be because it was related to the loss, and not because of your yelling and threatening and such.

 

Had to have the scoop didn't youu? No one has ever had BSM issue with an SR.

 

Your “anticipation” is likely driving your contacts at the dealership nuts.

There hasn’t been an actual denial of coverage for any requested repairs yet. So stop making everyone crazy and just wait for the process to play out.

The one thing you should have done already is pull your vehicle to another shop, since you obviously don’t trust the folks currently working on it.

 

"Your “anticipation” is likely driving your contacts at the dealership nuts."

They're also laughing at him and calling him an asshole and have already decided they're not doing a damn thing to help him beyond the bare minimum required. Ask me how I know.

 

WTF aren't you dealing with your insurance company? That's what you are paying them for. It's their job to make things right.

The way your posts come across, it's not surprising you're having problems with the body shop and other insurance.

 

DENTLESS PAINT REMOVAL??

 

I'm out, this thread is getting lame.

 

The work is authorized, except that the dealership / shop "warned" me that the computer fix might not likely be covered by the insurance. How would they know that? There are strange things going on. Maybe the estimator / project manager is just a real moron. But in any case, Pinocchio's nose is way up in his own "you know what". It may be premature, my argument with them, but I like to get in front of that attitude and extinguish it before it gets traction. It is easy with a diagnosis to show when the computer outage occurred (after the accident - and it was not a pre-existing condition, like the stupid body shop manager insinuated). You know, people someti

In a way I agree with you, but you as a claim adjuster or something like that, you have a biased obviously because you are defending your profession. I have been more than patient. Today is exactly 31 days since the accident. What has been accomplished as of now is that the shop as a Toyota Authorized Body and Paint shop has mislead me intentionally or out of incompetence and have just finished the body repairs and paint yesterday - I inspected it - a half ass job so much that I rejected it. Today I received besides all the other computer fail notifications via the Toyota App that the airbags now failed too. I have now included Toyota Corporation Brand Management. Yes we are getting somewhere. And what you described as "bare minimum", let me tell you, I am happy and proud of getting the bare minimum at least, not even that right now, the bare minimum would be an improvement, because everything else wreaks of corruption and favoritism, something I condemn. We consumers are asking for equal fair treatment, which should allow for a fair and deserved complaint when a shop does a half ass job, like Karl Malone Toyota does. They fixed the panel on the premise that it is the lesser invasive method to fix the dent at a corner critical location that is difficult to fix without visible flaws - and I was told but the truck is 3 years old and the taillight will cover most of it... Seriously that is what we have to accept from a professional authorized Toyota Shop? Of course the job was lousy, poor, at best, but they said, "we will give it another run ---" more mud. Come to find out the Toyota body shop estimator misinformed me - the panel does not have to be cut off and welded back on at the seams if it needs to be replaced. It will simply just unbolt and a new one can be installed and bolted in. That's it. So now knowing the true premises, the insurance and I could have made totally different decisions regarding the panel repair. You just now wonder of course, if that supposed "TOYOTA AUTHORIZED Body Shop" person knew and did it intentionally in cahoots with the insurance company to save money or he is a real idiot? His supervisor looked at me and said "It's bolted on no cutting and welding required". He was puzzled by it. Either way, the new premises warrant a panel replacement and they have to redo their half-ass-job. Then they came up with "How are we going to match the paint, that's going to be difficult"... my gosh, seriously? They are a professional Toyota authorized body shop! You know, I think the reality you are picturing and you are describing that sounds like I am a bad undeserving person, it is hurtful and unfair, not just and it deserves self examination by a corrupted adjuster or whatever. How can you think this inequitably about people? You must love retaliation? I love it when officials of any sort come to me and enforce their powers and wield their sword of justice over me, probably most of the time exercising unrighteous dominion. It's a good examination of life events. I thank you for your input. Helps a lot to see that side and then understand how the insurance and the body shop people probably see it just like you do. The only difference is, I am Thomas Fox and I don't need to approve the job as long as it remains 'half ass'.

 

I agree. LOL. I am out too... but first I am going to post an update, because it just turned juicy today and yesterday.

 

That's what they did. And it didn't work. See pictures. Too many little dents remaining and there was a justification for it that it was the lesser invasive solution. Now we find out the panel unbolts and could have simply been replaced. I rejected this work because I need my truck back in pre-collision condition and this job does not do it. Covering up the imperfections with the taillight? They said they will work it more with more special metal mud and sanding. Lot's of electronics are failing. They tried to blame it on the car. Today the airbag system went offline when they drove it over to the shop... kind of funny because I received the notification on my app, and they say it's not related to the computer systems crash due to the accident. It seems like getting worse. The toyota experts pretend they don't know what's happening. The audacity to tell me the metal needs to be repaired dentless like you suggested... now that we now the panel is bolted, they can change it and put a new one in. Now they are complaining about the difficult paint job ahead of time with matching color challenges. I told them "You are freaking Toyota Authorized - should not be a problem for you". I included now Toyota Corp. It's just unbelievable how incompetent people, or viciously dishonest - probably the latter.

 

I'm not defending my profession. I care fuck all what anyone thinks of my profession. I was trying to help you by giving you sound advice based on years of experience. Look at the Unabomber manifesto you wrote to me in response.

 

1) Call your insurance company and discuss.

2) Move your vehicle to a reputable shop.

3) Post less here.

 

Wow. OP is sending ultimatums, lectures, speeches, and threatening the "sword of justice". What a ride!

@not a charger you gave sound, unbiased advice. Too bad it fell on deaf ears.

OP, I'll go out on a limb and say the shop isn't going to help you. They'll be glad to be rid of you, and their only concern at this point is covering their ass for the inevitable lawsuit.

 

Oh so critical…….let them do their job and leave them be.
And PLEASE learn what a paragraph is and how to use them.