Dealer damaged my vehicle and half fast their repair.

I kind of see it now. It almost looks like the paint is thicker/higher build up on one side.

 

TBH, you are better off with PDR and a buff as long as it's still got enough clear coat. The original scratches appear to just be into the clear coat. The alternative is bondo and more paint, which won't last as well over time.

I used to do auto paint, and while it appears a little wavy, it's not much. I'd live with it knowing that the alternative would eventually show up worse than the waviness. It's unfortunate and maddening for sure, but it happened and you can't go back in time.

As mentioned, a good PDR person might be able to improve it a little. I'd go that route before making them do bondo and paint.

 

I'd have the panel replaced before I let them even think about bondo. They effed it up, so it needs to be restored to previous condition. If that's expensive for them, well that is their problem.

 

Absolutely. But that's going to be a tough battle with that minimal damage, and they will then likely have to blend into the front door to make it match, and 5 years down the road you are going to see it. Well, I would see it, and it seems like the OP would see it, although many people wouldn't.

I'm not saying it's right or that I would be happy about it, I'd certainly be pissed. I'm just throwing out what the alternative looks like so OP can make an informed decision.

 

Good PDR guy will get that looking 98-99%.

 

I'll take 99% for sure and money money for all the bs they put me through.

 

That repair is ass cheeks, and for no reason at all. That's an easy fix, and they screwed it up.

Also, PDR is probably not an option now because they already did a conventional repair which (in theory) means that there's a very light/thin coat of filler in those spots.

Tell them politely that they are going to make it right, and they're going to pay the bill to have it re-repaired at the shop of your choosing. They are not entitled to a second chance to fix it. That's a repair a kid 2 weeks into collision repair school could've done. Body tech sucks, painter isn't much better. Boo-urns.

 

lesson learned... do your own oil changes

 

am i too late to watch the children of the dealership staff being mercilessly torn apart by a pack of ravenous lions all because of a damaged vehicle?

 

damn lotta words in this thread
alright here ya go, here's your answer

1. you do not take it to the dealer for oil changes. There are many reasons why. This is one.

2. trusting them to fix it. Why would you do that. When you cannot trust them to drive it 10 feet.
They will skimp and use a shitty shop.
You send it to a quality shop. Anything on the backend is up to you. They have insurance.
Whether you get them onboard with that,
or contact your insurance, and the insurance gets payment from them or their insurance.
Did they send it to a repair facility that is Toyota approved, and your insurance approved
or Billybob

Don't know why folks say don't make a claim. Your vehicle is damaged.
Yeah you don't have to. They can. They have insurance. But they should also not send it to Billybob. Or whoever they sent it to that achieved this result.
Do it right or do it twice. Since they did it wrong, they will now be doing it twice and spending more money than it would've cost them doing it right once.

In my experience, in such a case
-a claim does not charge a deductible, because it is not your fault
-a claim is not held against you in your record, listed at fault, or premium raised, because it is not your fault
-but your insurance, which is why you have it and pay them, will be interested in quickly getting the vehicle repaired by hopefully a decent shop, and seek compensation from the at fault party. Which, in this case, is not hard to find (they're a dealer, not a illegal immigrant without a license who hit-and-run. And do have money, unlike a hit-and-run who doesn't have insurance.

Also, you can talk to body shops
you can talk to PDR guys
and determine the best course of action

for example. Say someone messes up your bumper. Spending money to get another stock bumper that will shortly be messed up again, is unwise. You can make the decision to get something steel. They will only pay out once and close the claim.
Depends on the truck and value. If it's older, cheaper, and used like a truck, folks probably won't care too much

There are dealers where the boss shows up in a helicopter. It is not expensive for them.

 

Regarding the insurance claim aspect:
- he already had the damage handled with the dealer. Dealer did a shit job. Insurance is not there to re-do someone else's shitty work. He can try to file a claim, and maybe they'll do something, but they likely will not. I've been in these scenarios, and in each instance, there was nothing we could do because the vehicle is no longer damaged. It's repaired. Poorly, but repaired.
- unless your insurance company chooses to waive your deductible, you owe your deductible when you are not at fault. If the other party is insured, your insurance company will try to recover it on your behalf
- A not at fault accident can raise your premiums. Will it? Not necessarily. Can it? Yes. Depending upon what your state allows an insurer to do, it may directly cause a rate increase, i.e., you had a claim, your rates go up. Or, it may indirectly cause a rate increase, i.e., you have 5 claims, 2 are at fault, 3 are not at fault, but you still had 5 things happen to you which makes you a higher risk than someone who had zero things happen to them.

Also, if the paint is as shitty in person as it is in the pix, PDR isn't really helpful because it has to be painted anyway. That area has also had a conventional repair done already, which limits the ability of the PDR guy to fix it, and can in some cases prevent it altogether.

 

I mean at this point they're probably gonna have to redo it with a better shop.

Hopefully bondo was not used.
A polish/paint correction might help level it out also, depending on how it is.

Or just hide it. Had that happen before. Shitty body shop, shitty work, looked like they lathered on a tub of wax to try and hide it which it did not.

 

100% correct, but it's unlikely (not impossible) that his insurance company is going to facilitate that. OP should absolutely have a different shop fix it. But insurance exists for "sudden, direct, and accidental damage." Nothing about OP's situation meets that definition anymore. Maybe they bend the rules, but probably not. And here's the rub...if you file a claim and they don't pay, you still filed a claim, there's still a record of it in ISO and Accurint and other databases from which all insurers draw loss history data from. It's not consumer friendly, unfortunately.

EDIT: and body filler (Bondo) gets a bad rap. Most collision repairs use body filler. There's nothing at all wrong with it when used properly and as intended. Filling rust holes, filling dents without metalworking them first, laying it on 1/4 inch thick...that's all bullshit and should not happen, and it's what leads body filler to get a bad rap. It's virtually impossible to repair sheet metal without having to skim coat the repair area when the metalwork is done.

 

It's the Toyota on site body shop....I figured they would do a good job being they were the ones who damaged it. I feel like they thought I wouldn't inspect or know anything about PDR, buffing out or shitty color sanding. I'm definitely not going to let this slide.... I had zero damage, waives or dents before taking it, so I should not have to accept 90% fixed. I put a bright light to the door and took it to my PDR guy, he said all they did it seems was repaint....didn't try to get the crease out and the clear coat looks burnt...like they tried to buff one spot to much. Reason why I take it to a dealer is.....the original dealer I bought the truck from gave me a lifetime power train warranty as long as I service with Toyota.

 

So I went to another body shop today and had them look at my truck. They were able to pin point exactly where the crappy fix was. They said it looks like they just painted without any dent repair and they burnt the clear or paint when buffing. There is a white haze in the paint and it just made me more mad. I'm going to name and shame soon and I would suggest never doing business at this dealership.

 

Take pictures of all of it. Document it all. Post those pics in their google reviews.

 

I gotta find a really really good body shop in Southern California....if anyone knows of any.

 

So has anyone ever been able to get MGM color matched perfectly? Dealer returned my trick the first time with the dent just painted over. Took it back and they fixed the dent and other areas but the mgm doesn't match. You can clearly see in the sun that the door was painted. Dealer is trying to say, it's as good as it can get. Like, wtf....they did the damage, I'm suppose to be made 100% whole, am I not?

 

Hey, I was wondering how your situation turned out. I can't answer your question regarding MGM paint match because I haven't be in your situation. Yes, you should be made 100% whole though. As good as it can get shouldn't fly. What is your plan? I would have a hard time letting that go.

 

I’ll do it for you, Puente Hills Toyota!