Fun truck for 2 weeks !!!!

What is up with that thing anyways? So cheesy. It is like a mullet for your truck.

 

It’s kinda cool but I can’t fit a bed cover so it’s gotta go

 

Believe your definition of cool and mine are completely different. Aren’t those sport bars popular in Australia or something?

 

Not sure

 

When I bought my 2020 Pro I was having issues with the driver’s side window control. They did an over the top diagnosis and kept it for two weeks. When I became upset the service manager insisted I just be patient and let Toyota do their thing and I will be taken care of. After consulting regional master techs and engineers from the factory it turned out to simply be a bad switch. A few days after I got the truck back I received a check in the mail from Toyota for $1,000 and an apology letter for my trouble. I refused a loaner because I had another vehicle I could drive. Some dealers don’t have loaners and rely on local rental companies. If they are truly denying you access to either I’d make arrangements directly through Toyota for reimbursement. If the dealership is being uncooperative altogether I’d also make arrangements to have another dealer handle the case. Not sure where you are but in my location I’m fortunate to be able to swing a dead cat and hit about six Toyota dealers.

 

This dealership can't give a flying fk if I return or not. They are the only Toyota dealership within 140 miles and they know it. The reason I did this deal with the sales manager and the business manager is because 2 years earlier, I purchased a 2022 4runner TRD Off Road Premium. The finance guy pulled a fast one on me and I caught it the next day and came in ready to fight with a big attitude. They were forced to rewrite the deal and we all parted friends. Well..all except the finance guy who had the balls to rip me off but no balls to look me in the eyes when I demanded to see him in front of the 2 managers let him know exactly how I felt. I've left 2 messages for the business manager with no return call. They don't need me. These greedy fks were putting $3k - $10k mark ups 2 years AFTER covid and said take it or leave it.

 

I can’t imagine an engine swap taking more than a week, so whether or not this takes >30 days depends on how quickly the replacement engine can be sourced and how your repair is prioritized in the service department’s overall schedule. I would do absolutely nothing to rush them along. Don't mention the lemon law, don’t incentivize them to work quickly in any way. Hell, I’d completely stop calling them unless it’s a requirement to arrange your covered rental.

Keep in mind that if the conditions for the lemon law are met, you have to go through arbitration to resolve the issue, i.e get a full refund or replacement vehicle.

 

S W Toyota ?

 

I rate car dealers right at the bottom along with lawyers and politicians. Any little bit of bullshit and I’ll walk. Whether the need my business or not. Last truck purchase the salesman tried to push me into a cab configuration I didn’t want, told him I have no problem going to the other dealers just down the road, or go to a different state entirely. Or even drive across the street and buy a Ford. He straightened up after that.

Getting ready to buy another truck here shortly, and have been teetering on leaving the brand entirely, that’s after being a loyal customer for 40 years. Major part of vehicle buying is customer service, if the dealer or company can’t provide that, take your dollars elsewhere. The crazy pandemic buying is over, dealers should realize that. And maybe Toyota should too, their new pricing is a bit high for what you get.

 

Sorry you're having to go through this and working with a shitty dealer. I've had mostly positive experiences with the Toyota and Subaru dealers around here.

Had an issue with the Subaru and about 15 minutes after them pulling it in they were getting a loaner ready for me no questions asked. I returned the car with a full tank and hand washed it as a thank you.

 

The chances of there being even one new engine available immediately to replace the failed one is likely pretty slim. That is actually quite common with a new roll out of technology in vehicles because they are all being utilized in production for new ones. The wait could be weeks or even months.

 

If so, great news for the OP

 

As massive of a company that Toyota is you’d think they’d have the parts available within a few days.,

 

Waiting for the endless 4th gen defenders to chime in, “not that many issues, the 3rd gen had issues too.” Any long time Toyota customer or fan should really hesitate before buying till Toyota unf**ks itself. Sucks OP and def throw a Karen fit and get a loaner and at least courtesy platinum warranty. Anyone that tells you otherwise are the problem. Toyota needs to start treating their customers like customers again especially at these prices.

 

It’s a post Covid excuse people make here. I had a 2016 that was purchased Sep 2015 and had a new diff replaced in November and was only out for a week and was given a loaner and platinum warranty. People need to stop making this no loaner parts wait nonsense the norm / acceptable.

 

yup

 

Dealers are under no obligation to provide loaners, there is no reason that providing a loaner shall be “normal” or that the OP should go all Karen on anyone over a loaner. The transportation assistance under the warranty will provide for a vehicle. Loaners are a courtesy, and sometimes the dealer can do it and sometimes they can’t.

Sometimes a loaner can be provided but not the same type of vehicle.

Throwing hissy fits is generally not productive in any scenario. Knowing what legal/contractual rights you have and standing by them firmly, is generally productive on the other hand.

Did the dealer manufacture the vehicle? Are they responsible for the defect that led to the engine shitting the bed? No.

 

I am aware. Never said needs to be equivalent vehicle. And any dealer or brand worth your money or that cares about a customer would figure out a way to provide a loaner, at one point my dealer was using enterprise or 3rd party loaners. My use of the word Karen simply was saying don't get pushed aside as some dealers will do and Toyota when it comes to OPs situation, which is appearing that way by the dealer, there needs to be accountability not complacency which many here are okay with now and that's how we end up with a lower standard or what we now perceive as a good customer service and a product you can stand by trust and can continue to put your money into as a consumer.

 

I went against my rule of never buying the first year vehicle. But I had so much trust in Toyota I went for it. I have owned 2 FJ's, 1 Tacoma, 2 Tundra's, 4Runners including 2 TRD Pros and 2 Corollas all before buying this one. I had a Raptor with twin turbo motor and had zero issues which kind of gave me more confidence in current turbos. I'm going to work on a loaner through Toyota this week.

 

If the dealership is providing a rental as a loaner, how is that any different from Toyota providing a rental vehicle via the Transportation Assistance Policy? It’s virtually identical, in fact that may be the source of a rental “loaner” being provided.

The point is that the OP is covered for a vehicle, so there’s nothing to complain about.