Fun truck for 2 weeks !!!!

How’d you like the raptor? Was thinking of going that route as I’m not a fan of the new Tundra and have lost faith in that platform. PM me if you want details on how to push for a platinum warranty.

 

If it’s that bad then tow it to another dealer. A 140 mile drive is nothing if it means you get treated right. My second closest dealer is 400 miles away so you’re doing alright.

 

The dealer got the check. The dealership sold me the car. The dealer is responsible

Unfortunately nearest dealership is 140 miles away and I have no second vehicle and it's a long ass walk for a 67 year old !

 

I agree to a certain extent on trusting the Toyota product overall. We all have had good & bad dealings with them.

That being said, a quick google search of "2024 Tacoma Issues" brings up many pages of known issues & informative reading, even prior to your purchase. For me its enough to warant not purchasing this year model. My wife hates the fact i reasearch the SHIT out of most things before purchasing!!

 

I have owned many trucks over the years including Tundra and Ford F150 Lightening but the 2020 Raptor I had was by far the absolute best truck I ever owned. I drove it for 2 years plus and no issues, even with twin turbo I would get 16mpg locally as long as I didn't floor it all day (which is hard not to) and has a huge gas tank. The reason I got rid of it was my wife's Corolla finally died after 200k miles and we can not afford a second vehicle with the economy the way it was and is. She could not drive the Raptor..way to big and I now she and I know she would have crashed it a few times. So gave it up for a 2022 TRD ORP 4Runner so she can drive that and get to borrow it every once in a while! I had the Super cab with the short rear door and in gray. Loved it and wish it was still under my ass! check them out.

 

And yet your manufacturer warranty is held by, well, the manufacturer. It’s not a dealer warranty. They didn’t build your truck. I think you’re conflating dealer responsibilities with manufacturer responsibilities when it comes to warranty provisions. The repair may be accomplished by the dealer but it’s authorized and paid for by Toyota. It’s their responsibility. So is the transportation provision of the Toyota warranty.

Since you’re so far away from the dealer it may actually be advantageous for you at this point to receive a rental through the Toyota plan vice a courtesy loaner, depending on whether the Toyota plan will offer for the rental to come from a location near where you live (if such locations exist).

 

Its crazy that people will continue to drive until the engine siezes when they know somethings wrong lol

 

Dunno, sometimes throwing a hissy fit works. My other truck was taking way too long waiting on parts, going on months, was extremely patient with the service manager because I know how things can go south with major repairs, however wasn’t until I gave him an earful that we got a loaner, and wouldn’t you know it, they got the truck fixed within days.

The loaner needs to be equivalent, I take a lot of road trips, wouldn’t be too too happy if my brand new truck’s engine gave up the ghost right before or during a trip causing me to cancel. Sure things happen, but it is brand new, shouldn’t have any major repairs for at least 200K miles. Looking not the case for Toyota recently.

 

There is that, would have popped the hood and take a look see. OP said there was oil everywhere, probably should have towed it at that point.

 

Agreed

 

Respectfully... I am definitely looking at this from a different direction. If I get a bad steak in a restaurant I don't look for the cow to make it right.. I look for the guy that I bought the steak from with the expectation of receiving a good steak and should not have to know the inner workings of how he gets it done. The dealership makes promises and needs to keep them. The way I am reading what you wrote is the dealership can actually wash their hands of it all if they so desire and it will then be between me and Toyota? Tell what I'm missing. Unfortunately I am of the old school ways that if you advertise as a local friendly community based dealership then do the right thing and take care of the very people that buy your cars and use your service department. I would bet my last nut that if I was a high roller dropping coin on a $100k Land Cruiser or the Bronco they were marking up $30k and it shat the bed in a week they'd get me a loaner. Just my opinion... call me a naive fool. I appreciate and value your opinion and response. Not trying to be an ass.

 

There’s a big difference between what anyone thinks they deserve, or is fair, or should happen in any situation, and what a company is contractually obligated to provide.

If you want to be guaranteed to have a certain outcome in a certain situation, then pay for a guaranteed contract for it to be so.

The Toyota transportation assistance program doesn’t even guarantee the same model you’re driving. But it does guarantee a vehicle. So, again, there’s no need to hassle the dealership about a loaner, because a loaner is essentially provided. Is it gonna be a truck? Maybe, maybe not.

There is no warranty in the world that makes the vehicle owner 100% whole. You’re not compensated for lost time or inconvenience. You won’t get a carbon copy of your truck to drive during the repairs. Life is full of things like this, but I think 95% whole is pretty good, considering.

 

Honda does................

But I've never had to use it because it's never broken down.........

 

I think with this scenario though being a massive failure on the first year production of the 4th gen the dealer is going to play by Toyotas rules to a T. I guarantee first thing they are gonna wanna do is send a FTS engineer from Toyota to determine exactly what happened. Until he arrives you won’t know anything. As I’ve stated it could take weeks for him to get there as fts are stretched so thin. No excuse for the dealer not to pay for a rental car though and if they won’t pay for it then should press Toyota corporate to reimburse them

 

When I google volkswagen issues, I get a lot of hits for volkswagen issues, too. If I google Cheetos, I get lota of cheeto results. Crazy.

 

Sure the dealer isn’t obligated. In my business, we go above and beyond to make the customer happy. Might loose a little money at that moment, however most likely they’ll be a return customer plus send referrals.

Dealer needs to look at the larger picture.

 

The squeaky wheel gets the grease. When they know you are a not going to stick up for yourself they WILL take advantage of that.. they are car salesmen!

 

Pretty poor analogy. Restaurants serve a product that they make. The dealership has nothing to do with the production of the vehicle unless they install parts themselves. Those they do warranty themselves. They have no legal obligation to warranty stock vehicles unless they and you choose to enter into an agreement for a dealer warranty or extended warranty.

At risk of repeating myself, Toyota is required to provide warranty coverage to covered defects. The dealership is required to process warranty claims to Toyota, and, if Toyota approves, to provide the warranty repair.

The dealer is in no way whatsoever required to provide you a loaner. Toyota provides this service via their manufacturer warranty. Would it be great if the dealership extended certain courtesies that are not requirements? Of course! Are they required to? No. Should you prefer a dealership that extends courtesies? Of course! Does it really matter if the loaner comes via dealership courtesy or Toyota coverage? Probably not.

Do companies that go above and beyond have better customer satisfaction? Of course.

You’re mixing up what a company is required to do and what they might choose to do in order to provide quality customer service. You’re also, in your mind, holding the dealership responsible in an emotional way, when the circumstances that led to this failure were (almost certainly) entirely out of their control.

My wife’s car had a warranty repair required a while back, it took about a week. This was a Chevy dealership that has really good customer service and has always treated us well. They didn’t have a loaner available at the time, though in the past they’d given us one in a couple similar circumstances. I wasn’t in the least perturbed. That vehicle’s warranty didn’t have the transportation coverage that you have. I would’ve been happy to have that since the dealer didn’t have a loaner available.

 

I agree with everything stated BUT if it was obvious assembly line screw up that was noticeable when you open the hood or inspect under the truck it is indeed the dealerships lousy tech that got PAID by Toyota to do a PDI in a last ditch effort of quality control. If the tech did not inspect all fittings and clamps etc it should be on the dealer to at least step up to the plate and make things smoother for the customer

 

Yep, I am extremely patient to a point, cross that line then watch out! It is unfortunate that usually being an ass gets things done. Rather not have the ugly side of me come out, as I do not enjoy it.

Personally not even sure what salespeople do, they should be done away with. I do all the research and hunting down what I want, should be able to order it, pay for it, then have it delivered to my front door.

Really only need a service department and able to test drive models.