1. Welcome to Tacoma World!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tacoma discussion topics
    • Communicate privately with other Tacoma owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

Auto Anything POOR Customer Service

Discussion in 'Vendor Reviews' started by mhlden, Apr 30, 2010.

Page 2 of 3
  1. May 26, 2011 at 7:24 AM
    #21
    WaGood24

    #21
    WaGood24 Well-Known Member

    Joined:
    Oct 30, 2010
    Member:
    #45450
    Messages:
    326
    Gender:
    Male
    First Name:
    Michael
    Dayton, OH
    Vehicle:
    2010 Double Cab PreRunner TRD Sport
    Extang Full Tilt tonneau, VX Series Exhaust, Nitto Terra Grapplers, Stainless Nerf Bars, Bilstein 5100s all 4 corners, rear-leaf TSB
    I tried ordering the same thing from them and all though the customer service was fine, their shipping sucked! They were telling me it'd be 4-9 days just to ship! When most people ship same day or have 1-2 day shipping I couldv'e let it pass with even a 2-4 day range. But 4-9 was crap. So I asked them what the deal was and it took two tries to get a "decent" answer and they told me that the manufacturer was waiting on a part. Are you kidding me? aFe can't ship my air filter because they're waiting on parts for production? It's not like I'm asking for a rebuilt starter or something. Give me a break. I asked for a refund so I could go through 4 wheel parts, hopefully they comply.
     
    WaGood24, May 26, 2011
    #21
  2. May 26, 2011 at 10:47 PM
    #22
    Dank Sinatra

    #22
    Dank Sinatra Well-Known Member

    Joined:
    May 5, 2011
    Member:
    #56150
    Messages:
    127
    Gender:
    Male
    First Name:
    John
    Silver Strand, Oxnard
    Vehicle:
    2018 TRD Sport
    Have never placed an order with autoanything, but it strikes me as shady that a company representative shows up on the forums only in light of some negative feedback, instead of making it right with the customer on the spot before it snowballed..this is just damage control.
     
    Dank Sinatra, May 26, 2011
    #22
  3. May 27, 2011 at 1:30 AM
    #23
    TACOMA TRD

    #23
    TACOMA TRD Well-Known Member

    Joined:
    Apr 9, 2010
    Member:
    #34897
    Messages:
    2,207
    Gender:
    Male
    First Name:
    Tom
    PA
    Vehicle:
    2011 MGM SPORT DC 4x4
    Alpine HU, Apline 6.5 3 way Speakers, Access Cover.
    Im glad I came across this thread, I was about to buy some nerf bars from these guys. I think I will go another direction now. Another concerning factor is that AA99 only has two posts both relating to customer complaints, not much from a site vendor.
     
    TACOMA TRD, May 27, 2011
    #23
  4. May 27, 2011 at 6:25 AM
    #24
    maxpower29

    #24
    maxpower29 Well-Known Member

    Joined:
    Mar 7, 2011
    Member:
    #52525
    Messages:
    8,036
    Gender:
    Male
    First Name:
    Jordan
    Nova Scotia, Canada
    Vehicle:
    2011 Tacoma 4x4 2.7 5 speed SWB
    All season mats, 2nd filter delete, DT header, Jardine cat-back, URD shifter, Bilstein 5100's all around at .85 front with Eibachs + .25 passenger/.5 drivers spacers and 1.5 AAL, 0w20 synthetic, Scanguage II, extra D rings, OEM backup camera+Mirror, bed mat, Extang Solid Fold, Popnlock 5300, Pro Comp 7089's 4.5bs 285/70/17 Revo 2s, De-badged
    Autoanything also keeps fucking emailing me about deals when I clearly click the "no email" button. Fucking joke is what it is
     
    maxpower29, May 27, 2011
    #24
  5. May 27, 2011 at 1:08 PM
    #25
    samsung

    #25
    samsung Well-Known Member

    Joined:
    Jan 2, 2011
    Member:
    #48601
    Messages:
    1,149
    Gender:
    Male
    First Name:
    George
    Sugar Land, Texas
    Vehicle:
    2011 PreRunner doublecab TRD Offroad
    undercover lid/Ipod integration kit/Pop n lock/bed rug, fumoto drain valve, full piping Wet Okole covers, Blacked out badges, Lamin-X fog light cover yellow, window tint, ARB deluxe bumper with fog light kit,DSM UCA'S,3 support shrockworks sliders,complete OME lift with 886X coil and dakar leaf spring with 3 degree axle shims and center pin lenghtener,warn VR10000 winch,amsteele blue synthetic rope, daystar winch isolator, daystar delrin rollers, IPF 900xs Extreme Driving H9 Kit 900XSD (900XSD),Horn on fire with shot Penning,
    the thing that pisses me off about autoanything.com is that they will send you let's say 10% to 15% off coupons, and when you try to check out it says that you can't use it for that order. WTF!!!! if you send me a coupon, I should be able to use it on what every i'm buying from your website. So i quite going to their website. just my 2 cents.
     
    samsung, May 27, 2011
    #25
  6. Jun 1, 2011 at 5:53 PM
    #26
    AA99

    #26
    AA99 $ave 10% with FRM10 code

    Joined:
    May 3, 2010
    Member:
    #36470
    Messages:
    6
    Gender:
    Male
    Dear Tacoma Forum,

    My name is Clark and I am the Customer Service Manager at AutoAnything. I am terribly sorry to hear that some of you have had a bad experience with us. We do strive for perfection, but sometimes things can go wrong. Should you ever have a problem with your order, please feel free to contact me directly and I will ensure that your issue gets fixed! You can reach me at ckreston@autoanything.com or directly at 858-300-1946.

    Regarding our sales coupons: we do our best to send out coupons that will give you a discount on the products you want, but unfortunately, there are a number of brands that we are not allowed to sell below MSRP. These rules apply to all Authorized Dealers, not just AutoAnything. But here is an insider tip for all Tacoma Forum members: some of these Brands will let our sales agents apply discounts manually. So if a coupon code cannot be applied to a product in our online shopping cart, then please give us a call or click the “Live Chat” button on our website. Ask us for the best price: if we can discount it for you, we will.

    I hope that helps, please let me know if I can be of any assistance.

    Sincerely,
    Clark Kreston
    Customer Service Manager
    www.AutoAnything.com
     
    AA99, Jun 1, 2011
    #26
  7. Jan 4, 2012 at 12:08 PM
    #27
    NicNac22

    #27
    NicNac22 D.I.L.L.I.G.A.F

    Joined:
    Jun 6, 2011
    Member:
    #57818
    Messages:
    5,866
    Gender:
    Female
    First Name:
    Nic
    Wild and Wonderful
    Vehicle:
    95 V6 4x4 ex cab SR5 5sp PICKUP!!!
    fun stuff coming soon! New battery, radiator and CV joints and axles. Added some Rancho RS5000 shocks.
    I ordered front and rear shocks recently from them, entered a discount code and it worked, but then a couple hours after i ordered found another coupon code that would save me more so i contacted them and they refunded me the difference of then new coupon no problem, had the money back in my account a couple days later instead of months like some places. Also my shocks arrived exactly when they said they would.

    So overall im very happy with them, sorry some of you had bad dealings. Also, the direct shipments from the manufactures arent shipped and packed as well as from AA. My front shocks were in stock and they came mailed together inside another brown box. The rears which came from the manufacturer came in the shock boxes taped together, instead of being put in another box. They arrived fine, just sayin thats why some stuff might be arriving damaged, since its sent from someone other than AA.
     
    NicNac22, Jan 4, 2012
    #27
  8. Jan 4, 2012 at 12:37 PM
    #28
    jackhart

    #28
    jackhart Well-Known Member

    Joined:
    Oct 30, 2011
    Member:
    #66123
    Messages:
    706
    Gender:
    Male
    Vehicle:
    11 DCLB
    i too have never had a bad experience with autoanything, i order regularly from them. nothing but good things to say about them. even more so now that this guy clark in customer service has posted saying he will fix any issue that arises. i'm not sure how someone could say that it's a bad thing that he is giving out his contact info on this forum, and telling anyone with an issue to call or email, but whatever.
     
    jackhart, Jan 4, 2012
    #28
  9. Jan 4, 2012 at 12:38 PM
    #29
    NicNac22

    #29
    NicNac22 D.I.L.L.I.G.A.F

    Joined:
    Jun 6, 2011
    Member:
    #57818
    Messages:
    5,866
    Gender:
    Female
    First Name:
    Nic
    Wild and Wonderful
    Vehicle:
    95 V6 4x4 ex cab SR5 5sp PICKUP!!!
    fun stuff coming soon! New battery, radiator and CV joints and axles. Added some Rancho RS5000 shocks.
    i didnt understand that either, hes asking you to cantact him directly to fix the problem :notsure:
     
    NicNac22, Jan 4, 2012
    #29
  10. Jan 5, 2012 at 8:54 AM
    #30
    AA99

    #30
    AA99 $ave 10% with FRM10 code

    Joined:
    May 3, 2010
    Member:
    #36470
    Messages:
    6
    Gender:
    Male
    Thank you for the support and glad you both had a great experience! I am always here to help!

    -Clark
    www.Autoanything.com
    800-874-8888 x 7901
     
    AA99, Jan 5, 2012
    #30
  11. Jan 5, 2012 at 9:05 AM
    #31
    Ohbrian

    #31
    Ohbrian Taco Roja

    Joined:
    Nov 25, 2011
    Member:
    #67664
    Messages:
    208
    Gender:
    Male
    First Name:
    Brian
    Fremont, CA
    Vehicle:
    04 PreRunner
    Eclipse head unit,scratched paint,ripped seat, black chaos 6 rims, Bilstein 5100's, top plate spacers, AAL, Midget antenna, Bakflip G2 cover, 14" Magnaflow, 400W inverter, LR UCA's
    I ran into that issue with the coupons but clicked live chat and got a WAY better deal than I was expecting. Nothing but the best experience with those folks. Every company has their issues, the ones that fix them are the ones that keep my business.
     
    Ohbrian, Jan 5, 2012
    #31
  12. Jan 5, 2012 at 9:07 AM
    #32
    NicNac22

    #32
    NicNac22 D.I.L.L.I.G.A.F

    Joined:
    Jun 6, 2011
    Member:
    #57818
    Messages:
    5,866
    Gender:
    Female
    First Name:
    Nic
    Wild and Wonderful
    Vehicle:
    95 V6 4x4 ex cab SR5 5sp PICKUP!!!
    fun stuff coming soon! New battery, radiator and CV joints and axles. Added some Rancho RS5000 shocks.
    x2 i did the live chat, he gave me the better coupon, did i mention i got all 4 shocks for 186 with free shipping? awesome deal
     
    NicNac22, Jan 5, 2012
    #32
  13. Jan 5, 2012 at 9:17 AM
    #33
    hellrazor004

    #33
    hellrazor004 Well-Known Member

    Joined:
    Jul 3, 2009
    Member:
    #19240
    Messages:
    969
    Gender:
    Male
    First Name:
    Rob
    Vehicle:
    09 DCSB
    I've always had great service with AutoAnything. Hopefully everyone that is disappointed calls Clark and has it resolved.

    For those questioning Clark's motive on this site, he has no idea who you are and is trying to help by asking you to contact him. Unless you make the move to discuss your issue, how are they able to improve?
     
    hellrazor004, Jan 5, 2012
    #33
  14. Jan 10, 2012 at 9:25 PM
    #34
    acidfly

    #34
    acidfly Well-Known Member

    Joined:
    Jun 20, 2009
    Member:
    #18706
    Messages:
    314
    Gender:
    Male
    First Name:
    Kevin
    Kitsap, Wa
    Toytec 3" lift, 4.88 gears, ARB locker, Elite front/rear bumper with sliders, Fully LineXed, Custom bedrack
    I've ordered numerous items from Autoanything and have not had a problem, intact when im looking for something I usually search their site first.
     
    acidfly, Jan 10, 2012
    #34
  15. Jan 10, 2012 at 9:48 PM
    #35
    4x4jeep

    #35
    4x4jeep Well-Known Member

    Joined:
    Jan 11, 2010
    Member:
    #29180
    Messages:
    1,031
    Gender:
    Male
    First Name:
    Kyle
    Destin FL.
    What are some good discount codes?
     
    4x4jeep, Jan 10, 2012
    #35
  16. Jan 10, 2012 at 9:58 PM
    #36
    stunt man hans

    #36
    stunt man hans DISPLACED VIKING LIVING IN WYOMING

    Joined:
    Sep 12, 2010
    Member:
    #43127
    Messages:
    4,645
    Gender:
    Male
    First Name:
    Hans
    LIVE FREE OR DIE
    Vehicle:
    2015 AEV RAM 3500
    FULL AEV PROSPECTOR KIT++
    x2 i have always had a great experience with them i bought plenty of stuff from them.
     
    stunt man hans, Jan 10, 2012
    #36
  17. Jan 11, 2012 at 2:33 PM
    #37
    AA99

    #37
    AA99 $ave 10% with FRM10 code

    Joined:
    May 3, 2010
    Member:
    #36470
    Messages:
    6
    Gender:
    Male
    AA99, Jan 11, 2012
    #37
  18. Feb 22, 2012 at 11:32 AM
    #38
    Doc35

    #38
    Doc35 Well-Known Member

    Joined:
    Jan 9, 2012
    Member:
    #70304
    Messages:
    690
    Gender:
    Male
    First Name:
    Doc
    Virginia
    Vehicle:
    2012 DC MGM TRD Sport Prerunner
    Darn, wish I'd have seen this when I ordered my Advantage Torza top last week. The WELCOME code didn't apply. :(
     
    Doc35, Feb 22, 2012
    #38
  19. Feb 22, 2012 at 3:47 PM
    #39
    penguins_cc

    #39
    penguins_cc Well-Known Member

    Joined:
    Aug 18, 2010
    Member:
    #41874
    Messages:
    2,360
    Gender:
    Male
    First Name:
    Will
    Bellevue, WA
    Vehicle:
    Timberland Mica Limo!
    Perkins Performance Sliders, Warn 9000, Brute Force Fab front & rear bumper, OME/Dakar lift, full ATO skids and hi-lift mount, satoshi, Wet Okoles, illuminated 4x4 switch, Diff Breather.

    Yeah I can see your point but I don't think there was anything shady intended. The company rep left themself personally open to getting flamed if they don't follow through. I think it's positive they at least put a real name out there and time will tell if they truly to work to resolve issues.

    Sorry to hear about some of these bad experiences. I've personally had great service from AA. Once I even forgot a discount code, called back and they gladly honored the coupon. Anything can happen though, good luck with your follow-up.
     
    penguins_cc, Feb 22, 2012
    #39
  20. Feb 22, 2012 at 4:19 PM
    #40
    Doc35

    #40
    Doc35 Well-Known Member

    Joined:
    Jan 9, 2012
    Member:
    #70304
    Messages:
    690
    Gender:
    Male
    First Name:
    Doc
    Virginia
    Vehicle:
    2012 DC MGM TRD Sport Prerunner
    I had great service from them also, shipping was extremely fast. Just wish the 10% first time buyer code worked.
     
    Doc35, Feb 22, 2012
    #40
Page 2 of 3
To Top