Glassworks. F@$&!

Glassworks is the worlds single most difficult company to get a hold of. I mad a order on Monday and they told me it would ship out Tuesday. It's now Thursday I've called many many times within their hours of service and no one answers. Finally I called again today. They answered and said they didn't know where my order was what was happening or any details of it and they would call me back in 15 minutes. Yup no call. No email. Left a few messages. Nothing. And there still not answering.

Customer service = F

/rant
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keep in mind im a hour north(about 1 day shipping for anything), cant pick up due to 55 hour work week

time line started
1/30/12-order placed ship date 2/1/12
2/1/12-nothing- 500 some odd $$ taken from account
2/2/12-nothing various calls
2/3/12-nothing various calls,answered said shipped 2/1/12
2/4/12-nothing
2/5/12-nothing
2/6/12-nothing, various calls no answer
2/7/12-nothing, various calls no answer
2/8/12-nothing various calls no answer, sent email
2/9/12- nothing, no call from ups like promised
2/10/12- nothing no phone answer or email answer still
2/11/12-......
2/12/12.....
2/13/12- i call he tells me theyll be here today FOR SURE, i make up outlandish lie about how i need them
2/14/12- nope
2/15/12-RECIEVED

 

dude i have told by many of people even vendors that carry their products to go to fiberwerx and they are cheaper. i know this does not help the situation but maybe some future advice or if they give you a refund

 

yeah i heard they blow but their fiberglass is better than fiberwerx IMO

 

are you picking them up or having them shipped?

 

if you look at their pictures you can tell the design is better and the looks are better comparred to fiberwerx thats for sure.

 

What did you order?

 

looks like he is getting them shipped

 

I would love a refund. If only to get ahold of them. Last thing I new is to order glass elsewhere only to have glassworks show up after. And shipped but said I'd pick em up if I have to make a new order

 

http://www.tacomaworld.com/forum/2nd-gen-tacomas/109080-glassworks-unlimited-scam.html

nothing new unfortunatly...

 

just drive down and knock on the door/ pick up your items

 

Dam sucks the only thing you can do is go to the shop and see what's up

 

+1..thats what I did and you look like you live closer than I do

 

donkey kick them in the dome after you get your glass.

ps. i had mine picked up from them too

 

I'm just worried they won't be in stock when I'm down there. Or. Like there phone. No one will be there

 

Yea u have to pick up glass from them I've been reading on dr and here about there customer service and what not but I would much rather have glassworks than fiberwerx just drive down and check it out if u can

Also another option u might think about

If u do get a refund there is also hanneman and when I called they already had the fenders made ready for pick up in azuza there 175 each so 350

 

Thanks to you I did what you stated months back for my 1st gen, and your right. A hell of a difference from Glassworks. Gave you rep a long time ago

 

Glassworks just called. Saw my rant. Called right away and said they found my order. Gonna ship out today and he even offered to drop them off to me tomorrow if I wanted to meet up

 

they saw this thread? are they members on here?

if you guys are looking at this, think about hiring some hot chick to answer the phone all day and do accounting and shit so this stuff doesnt happen.

she HAS to be hot and blonde though.

 

Not sure if members but hey they saw all the negativity