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BAD EXPERIENCE WITH THIS VENDOR!

Discussion in 'Truck Alterations' started by magnetic11, Apr 7, 2012.

  1. Apr 7, 2012 at 9:35 AM
    #1
    magnetic11

    #1
    magnetic11 [OP] Well-Known Member

    Joined:
    Feb 7, 2012
    Member:
    #72357
    Messages:
    975
    First Name:
    Matt
    "some nuke plant"
    Vehicle:
    11 trd sport
    Fab fours front and rear bumpers, B.A.M.F. weld on rock sliders, softopper, removed mud flaps and D-Badged everything. Icon 2.5 Extended Travel coil-overs, Total Chaos upppers, 2.0 Icon extended travel shocks with the resi's and Dekar Leaf packs.
    IM NOT SURE IF THIS WAS A ONE TIME THING WITH THIS VENDOR BUT I HAD A NOT SO GOOD TRANSACTION WITH THEM. I BOUGHT A FOLD-A-COVER G4 FROM THEM AND IT WAS NO WHERE NEAR WHAT WAS DESCRIBED TO ME SO I WASNT HAPPY WITH IT AND WANTED TO RETURNE BUT COME TO FIND OUT THAT I WAS GOING TO BE OUT OF $300 AFTER IT WAS ALL SAID AND DONE. I JUST FEEL LIKE THE CUSTOMER SEVICE DIDNT WORK WITH ME AT ALL ON ANYTHING.
     
    magnetic11, Apr 7, 2012
    #1
  2. Apr 7, 2012 at 9:38 AM
    #2
    Andy2010

    #2
    Andy2010 Well-Known Member

    Joined:
    Feb 20, 2010
    Member:
    #31716
    Messages:
    142
    Gender:
    Male
    First Name:
    Andy
    Bucks County, Pa
    Vehicle:
    2010 TRD Sport Mag Grey 4x4
    EGR inline vent visors, Trimmed front mud flaps, Hose clamp mod, AFE Pro-Dry S air filter, Bed mat off my '97, 5100's up front @1.75, Rear TSB, Tow package, Black TRD center caps, Weathertech Digitals, Wet Okole's in front
    That was one hell of a long run on sentence.
     
    Andy2010, Apr 7, 2012
    #2
  3. Apr 7, 2012 at 9:38 AM
    #3
    sfcadams

    #3
    sfcadams Retired Senior NCO

    Joined:
    Aug 13, 2011
    Member:
    #61645
    Messages:
    1,439
    Gender:
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    First Name:
    Dan
    Elizabeth, Indiana
    Vehicle:
    2011 TRD Off Road DCSB Prerunner Skeewped
    ummmm... 1 thing

    No need to scream (ALL CAPS)
     
    sfcadams, Apr 7, 2012
    #3
  4. Apr 7, 2012 at 9:40 AM
    #4
    TeamSarcasm

    #4
    TeamSarcasm Flawless Escalation to the Ludicrous

    Joined:
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    The better coast
    Truck Alternatives...seeing how its in the venderos---->Truck Alternatives section...
     
    TeamSarcasm, Apr 7, 2012
    #4
  5. Apr 7, 2012 at 9:58 AM
    #5
    foomanchoo80

    #5
    foomanchoo80 Active Member

    Joined:
    Jan 28, 2012
    Member:
    #71632
    Messages:
    28
    Gender:
    Male
    Florida
    Vehicle:
    07 DCSB 4x4 6 Speed
    Before buying, make sure to do your research, check out a few sites and read reviews and descriptions instead of just calling the vendor and taking their word for it (they will tell you anything to get your money). This has always worked for me, and I know exactly what I am buying before I purchase it. If there was a defect in the product then I could see the need for returning, but if there is nothing wrong with it and you want to return it just because you don't like it then you will have to eat the return fees. Hope everything works out for you on your future purchases.
     
    foomanchoo80, Apr 7, 2012
    #5
  6. Apr 8, 2012 at 1:59 PM
    #6
    truckalter

    #6
    truckalter Well-Known Member Vendor

    Joined:
    Mar 13, 2009
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    #14664
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    First Name:
    Luke
    Waynesville, NC
    Wow... that was unexpected.

    First, I have no idea how you feel we failed the explain the cover to you. We accurately answered all questions you had. I think most anyone who has dealt with us will tell you we spend far more than average amounts of time with any questions they may have.

    As far as the return fees... when you return a perfectly good product because you just don't like it, there are going to be costs.

    Fold-A-Cover's cost about $80 to ship because they are large and oversized. Obviously we aren't going to refund freight so you have to pay it both ways. Then Fold-A-Cover has a 15% restock fee on covers because they have to inspect and rebox them. We have no control over that aspect of the transaction.

    I am sorry if you feel you were not helped. However, there are some things we have little control over.
     
    truckalter, Apr 8, 2012
    #6
  7. Apr 8, 2012 at 2:16 PM
    #7
    478DblSport

    #7
    478DblSport Thermonuclear Protection

    Joined:
    Feb 10, 2010
    Member:
    #31127
    Messages:
    806
    Gender:
    Male
    Byron, GA
    Vehicle:
    07 Silver Streak Mica PreRunner DC TRD Sport
    | EXTERIOR | DiamondBack SE Tonneau Cover, Havoc HS2 Hoop Steps, Tailgate Hose Clamp Mod, Shortened OEM Antenna, DeeZee Bed Mat | INTERIOR | Flyzeye V2W (Amber/White/Amber), RAM Mt A-Pillar Mod, Audio: Pioneer AVH-X5700, PDX-5 (119Wx4+410W), Polk Audio MM6501 (F) & MM651 (R), JL Audio CP108LG-W3v3 (Sub), w/Monster, Rockford, & Streetwire cabling, Metra Dash Kit.
    I bought my Access Roll-Up Tonneau Cover from Truck Alterations and was very pleased with the transaction. I had done my home work, knew exactly what I wanted and still Luke asked several questions just to be sure I was getting what I expected. I wouldn't hesitate doing business with him again.
     
    478DblSport, Apr 8, 2012
    #7
  8. Apr 8, 2012 at 2:20 PM
    #8
    babytruck

    #8
    babytruck Babytruck, babytruck...I've got a babytruck :)

    Joined:
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    Member:
    #56797
    Messages:
    8,973
    Gender:
    Female
    NorCal
    Vehicle:
    2010 Barcelona AC 4x4 4.0 6spd

    HOW ARE YOU OUT $300 IF YOU ARE KEEPING THE PRODUCT? JUST WONDERING HERE... :)
     
    babytruck, Apr 8, 2012
    #8

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