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Horrible service - Furious customer (resolved)

Discussion in 'Demello Offroad' started by Spoonman, May 9, 2012.

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  1. May 14, 2012 at 8:21 PM
    #101
    12Tac

    #101
    12Tac Well-Known Member

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    That's BS..dont' blame you for being mad. I would be. Get a refund, dispute the charge...whatever. Take your money elsewhere. Thanks for warning the rest of the TW folks of these guys.

    12Tac
     
    12Tac, May 14, 2012
    #101
  2. May 14, 2012 at 8:23 PM
    #102
    Jnizzle

    #102
    Jnizzle Well-Known Member

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    Please post pics of bumper when you get it! All this drama and no bumper pics to end it would be sad :)
     
    Jnizzle, May 14, 2012
    #102
  3. May 14, 2012 at 8:29 PM
    #103
    wrmathis

    #103
    wrmathis Dark Lord of the Sith

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    u do know they have done business with a crap load of people on here, and this is basically the first bad review i've seen on Demello. I'd take my chances with them and the fact everyone else takes as long or longer to get a bumper to someone i'd buy from them before anyone else.

    about the only major bumper manufacturer that gets a bumper to you faster is ARB and thats because they are a pretty big company.
     
    wrmathis, May 14, 2012
    #103
  4. May 14, 2012 at 8:30 PM
    #104
    MonkeyProof

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    MonkeyProof Power Top

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    :rolleyes:
    what!?..

    there's like only 3 people total that work in that shop besides Jason himself


    you mean like after how many months did it take to get it shipped from the first phone conversation ordering the bumper to the last conversation demanding what is really going on and why he was lied to and when is it going to be actually shipped!?:rolleyes:
     
    MonkeyProof, May 14, 2012
    #104
  5. May 14, 2012 at 8:39 PM
    #105
    allmotorrex

    #105
    allmotorrex Grove St. Fab

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    Yeah all this def didn't happen in 4 days, and it wasn't a phone call to the owner, it was a call to the shop then he talked to the owner
     
    allmotorrex, May 14, 2012
    #105
  6. May 14, 2012 at 8:47 PM
    #106
    MonkeyProof

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    :popcorn:
     
    MonkeyProof, May 14, 2012
    #106
  7. May 14, 2012 at 8:55 PM
    #107
    YFZ450MOE

    #107
    YFZ450MOE When you blow off steam you get an eyepatch

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    Still the fact that demollo has not chimed in here isn't looking good, there rep is on the line with quite a few people here, I know I won't be ordering anything from them and I was looking at their sliders. Thanks for the heads up OP but still sorry about what happened. That sucks
     
    YFZ450MOE, May 14, 2012
    #107
  8. May 14, 2012 at 8:57 PM
    #108
    Hairy Taco

    #108
    Hairy Taco Jungle of Love

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    Fuck Demello. I will never buy from them
     
    Hairy Taco, May 14, 2012
    #108
  9. May 14, 2012 at 9:01 PM
    #109
    MonkeyProof

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    MonkeyProof Power Top

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    a Canadian boycott of Demello Products?
    :popcorn:


    can't do business like in the old days by just word of mouth..not with the internet being so instantaneous..everyone will know and have an opinion with in minutes
     
    MonkeyProof, May 14, 2012
    #109
  10. May 14, 2012 at 9:04 PM
    #110
    allmotorrex

    #110
    allmotorrex Grove St. Fab

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    U my friend have a lot of popcorn!
     
    allmotorrex, May 14, 2012
    #110
  11. May 14, 2012 at 9:06 PM
    #111
    Hairy Taco

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    Hairy Taco Jungle of Love

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    yup. Facts is facts. Excuses is excuses. 3 months is 3 months. Lies are lies.
     
    Hairy Taco, May 14, 2012
    #111
  12. May 14, 2012 at 9:06 PM
    #112
    MonkeyProof

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    MonkeyProof Power Top

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    and i like to share it as well :D

    a0cdjo_351b0194ef33c921f7695ac02be5167458396b44.jpg
     
    MonkeyProof, May 14, 2012
    #112
  13. May 14, 2012 at 9:09 PM
    #113
    MonkeyProof

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    MonkeyProof Power Top

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    facts is facts..the OP states 4 months and a handfull of days..not 3 months
     
    MonkeyProof, May 14, 2012
    #113
  14. May 14, 2012 at 9:15 PM
    #114
    Hairy Taco

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    Hairy Taco Jungle of Love

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    even worse. I am a patient person. If a person needs time, I am fine with it. If they lie to me or brush me with bullshit, they are neither deserving of my time nor my hard earned cash. Lies only beget more lies. It is unacceptable to practice business this way.
     
    Hairy Taco, May 14, 2012
    #114
  15. May 14, 2012 at 9:16 PM
    #115
    Forster46

    #115
    Forster46 Very nice how much?

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    The time period sounds pretty normal. But the company needs to be much more communicative to the customers, and not lie about the delivery dates.

    If it is going to take 4 months, then say 4 months. I would still order one from them. But If I gotta play phone tag to figure out why my bumper is always a few weeks late, I wouldn't purchase from them. Or anyone.

    I feel like they just need to improve on the customer service aspect, and the estimate of the timeframe for the product. Otherwise, I see nothing wrong with demello.
     
    Forster46, May 14, 2012
    #115
  16. May 14, 2012 at 9:51 PM
    #116
    OZ-T

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    OZ-T I hate my neighbour

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    Brokerage fee which will be ? + 5% GST and applicable PST
     
    OZ-T, May 14, 2012
    #116
  17. May 14, 2012 at 10:07 PM
    #117
    brett1586

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    brett1586 Well-Known Member

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    It amazes me that DO has still yet to respond to this thread, no explanation= no business from me. I understand delays happen, but there is no reason to those should not be relayed to the customer in a timely and HONEST fashion.
     
    brett1586, May 14, 2012
    #117
  18. May 14, 2012 at 10:55 PM
    #118
    Spoonman

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    Spoonman [OP] Granite Guru

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    Everyone has. No recovery points. PITA to use winch. We've been over this!
     
    Spoonman, May 14, 2012
    #118
  19. May 14, 2012 at 11:01 PM
    #119
    Krazie Sj

    #119
    Krazie Sj Resident Jackass

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    There's like 3 of us who have an ARB. That's not everyone. :p

    Who needs recovery points when I have a winch and a tow hook that could pull a dump truck?

    And I can use my winch just fine ya whiner! Nyuck nyuck nyuck.



    I just love my ARB. :D
     
    Krazie Sj, May 14, 2012
    #119
  20. May 14, 2012 at 11:10 PM
    #120
    acdronin

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    acdronin Well-Known Member

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    Look, to all of you people torching DO for not coming in here, you know what, if I was the owner, I wouldn't come in here either, why would I? What purpose would it serve, I read all the posts and it seems to me that the situation has more or less resolved itself. This is the only time I have heard of ANY problem with the company and you know what? None of you people know what happened on DO's end. As a small business guy, I can tell you, all KINDS of shit happens, somebody busts a wrist, the book keeper goes out of maternity leave, somebody quits, or you have to fire a guy, dude's wife leaves dude for female tennis star, cat fuckin dies, some people have a ton of grandmothers that die, too many cases of the Romanian 24 hour bottle flu, possession by Satan, maybe it's hard to find a really good welder, fuck, IDK, could be anything, it ain't hard to fall behind believe me. I got a fucking Staph infection, that's costing me WEEKS of work, I'm freaking the fuck out, I need to be working, my guys need to be working, shit happens. You don't want to buy something from them, fine go somewhere else. IMO, it's sounds kind of isolated to me, not systemic.
     
    acdronin, May 14, 2012
    #120
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