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Discussion in 'Suspension' started by 552Jrider, Sep 19, 2012.

Page 1 of 2
  1. Sep 19, 2012 at 10:28 PM
    #1
    552Jrider

    #1
    552Jrider [OP] Well-Known Member

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    Jeremy
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    I have now contacted Icon twice asking for a price quote to have my donahoe coilovers converted to extended travel and have remote resis installed. i filled out the contact form and entered my correct email. Have not gotten a reply form them at all. anyone else have problems with icons customer service? Any suggestions on how to contact them and get a reply?

    [​IMG]
     
    552Jrider, Sep 19, 2012
    #1
  2. Sep 19, 2012 at 10:30 PM
    #2
    Jerez

    #2
    Jerez SoCal LED Dash Swap

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    Estock
    weird...i havent heard anything, maybe just busy :notsure:
     
    Jerez, Sep 19, 2012
    #2
  3. Sep 19, 2012 at 10:32 PM
    #3
    552Jrider

    #3
    552Jrider [OP] Well-Known Member

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    first one was at least a month ago. second one was mid last week.
     
    552Jrider, Sep 19, 2012
    #3
  4. Sep 20, 2012 at 6:25 AM
    #4
    sirsaechao

    #4
    sirsaechao Well-Known Member

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    A lift, some wheels, some tires, some performance, some cosmetic and then audio.
    Pick up ye ole phono and dial o Icon and ask???
     
    sirsaechao, Sep 20, 2012
    #4
  5. Sep 20, 2012 at 6:46 AM
    #5
    XXXX

    #5
    XXXX Well-Known Member

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    This....^^^^

    Funny how no one remembers what a phone is these days.
     
    XXXX, Sep 20, 2012
    #5
  6. Sep 20, 2012 at 1:47 PM
    #6
    Zombie Runner

    #6
    Zombie Runner Are these black helicopters for me?

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    oil change...
    I read a thread a week or so ago about a guy that went to their shop and had a not so great experience.

    but do like as said before..call them until they answer.
     
    Zombie Runner, Sep 20, 2012
    #6
  7. Sep 20, 2012 at 3:57 PM
    #7
    Piratefish

    #7
    Piratefish Well-Known Member

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    Sadly None
    I have called them several times, they were always helpful and took time to explain everything.
     
    Piratefish, Sep 20, 2012
    #7
  8. Sep 20, 2012 at 3:58 PM
    #8
    Brandon H

    #8
    Brandon H Well-Known Member

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    2017 4Runner TRD Offroad Premium. Icon stage 7, RCI skids, SCS SR8 wheels, budbuilt sliders, 285/70/17 BFG Ko2s (Old rig) 07 Taco TRD Offroad FUlly Locked, Icon Extended Travel CO's w/ remote resis., Alcan AAL's,Icon Remote Resi Rear Shocks, All Pro Front bumper w/ warn 9.5xp,winchline synthetic winch cable,All Pro IFS Skid plate, OME Shims, OME Carrier Bearing drop, Trail Gear Sliders, Yakima Load Warrior Basket, OEM Roof Rack, Hi Lift Extreme, Cobra model 19, Wilson Lil Wil Antenna, Yaesu ft-7800
    Pick up the phone my man. They have excellent customer service.
     
    Brandon H, Sep 20, 2012
    #8
  9. Sep 20, 2012 at 4:47 PM
    #9
    552Jrider

    #9
    552Jrider [OP] Well-Known Member

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    only reason didnt call them is i dont have much free time between school and work. when i do have free time usually doing homework. IMO why have email form if ur not gonna reply back to somone??
     
    552Jrider, Sep 20, 2012
    #9
  10. Sep 20, 2012 at 4:49 PM
    #10
    nelson18matt

    #10
    nelson18matt Well-Known Member

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    *SOLD*
    so you don't have a spare 10 min to pick up the phone and call them, but you have the time to build up an off road truck with the intention on using it?
     
    nelson18matt, Sep 20, 2012
    #10
  11. Sep 20, 2012 at 4:51 PM
    #11
    XXXX

    #11
    XXXX Well-Known Member

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    I say you text them and see what happens :laugh:
     
    XXXX, Sep 20, 2012
    #11
  12. Sep 20, 2012 at 4:58 PM
    #12
    SoCalTacos

    #12
    SoCalTacos Turd runner

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    Led head/dtr lights.
    I find that smoke signals work best...unless there's a breeze.
    Carrier pigeons, perhaps?
     
    SoCalTacos, Sep 20, 2012
    #12
  13. Sep 20, 2012 at 5:01 PM
    #13
    PLC721

    #13
    PLC721 Well-Known Member

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    Kings, Toyos, Baja Designs, TC, SDHQ
    no.


    telepath
     
    PLC721, Sep 20, 2012
    #13
  14. Sep 20, 2012 at 5:01 PM
    #14
    552Jrider

    #14
    552Jrider [OP] Well-Known Member

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    wasnt tryimg to say they have bad customer service just was curious if anyone else had that problem. just called and got the info. thanks for the help.
     
    552Jrider, Sep 20, 2012
    #14
  15. Sep 20, 2012 at 5:02 PM
    #15
    XXXX

    #15
    XXXX Well-Known Member

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    *golf clap*
     
    XXXX, Sep 20, 2012
    #15
  16. Sep 20, 2012 at 5:04 PM
    #16
    552Jrider

    #16
    552Jrider [OP] Well-Known Member

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    called. not so much dont have the time but when i do they wouldnt be open. build the truck up cant really do now cause of my job.
     
    552Jrider, Sep 20, 2012
    #16
  17. Sep 20, 2012 at 5:04 PM
    #17
    ironman_jon

    #17
    ironman_jon Well-Known Member

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    URD TCAI Wicked Flow 18" 2 10in alpine type r 1500 watt amp MB 72 matte black Custom Bumper Debadged Glassworks fenders McNeil bedsides Helix TB Spacer Intake Manifold Spacer Custom Roof Rack 5x 55w HID SK2 projectors 55w DDM 5k Bulbs Camburg Long Travel Fox Coilovers
    I had my converted by Sonny from DSM when he rebuilt mine.....if it helps any.... fast and great service
     
    ironman_jon, Sep 20, 2012
    #17
  18. Sep 20, 2012 at 5:07 PM
    #18
    552Jrider

    #18
    552Jrider [OP] Well-Known Member

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    how much did that cost if you dont mind me asking?
     
    552Jrider, Sep 20, 2012
    #18
  19. Sep 20, 2012 at 5:10 PM
    #19
    deadhed61

    #19
    deadhed61 :notsure:

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    Santa Barbara, Ca
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    A little lift and a little armor
    First time I ever e-mailed them they answered me in about 20 minutes! Ended up swapping multiple e-mails over an hour or so, always with quick responses. IMO they have great customer service via email....
     
    deadhed61, Sep 20, 2012
    #19
  20. Sep 20, 2012 at 5:15 PM
    #20
    552Jrider

    #20
    552Jrider [OP] Well-Known Member

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    sounds like no one else has had problems with their customer service. but for some reason never replied to my email
     
    552Jrider, Sep 20, 2012
    #20
Page 1 of 2

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